Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "Baggage payments n information"
Pros: "No complaints, Turkish airlines is simply one of the best company in Europe."
Pros: "It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life."
Cons: "Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay."
Pros: "Food was excellent"
Cons: "Temperature way too warm"
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "customer service was great and the food :)"
Pros: "Crew was very kind"
Cons: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Pros: "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
Cons: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Cons: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Pros: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Cons: "Delay in departure."
Pros: "Food and service were great."
Cons: "The usb charger was broken"
Pros: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Cons: "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
Pros: "Pilot did a smooth landing both the long flights."
Pros: "The food was great and the onboard amenities were fantastic!! Would definitely recommend to anyone!"
Pros: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Cons: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Pros: "I was upgraded to first class. Awesome flight. Great food"
Cons: "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."
Pros: "Staff was nice and the food was good"
Cons: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Cons: "No miles. No notification either. Seems very arbitrary"
Pros: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Cons: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Pros: "Surprised at the quality of food on an airplane"
Cons: "Wish the staff would pick up the dishes quicker that's it."
Cons: "At the airport communication was very poor and everyone was very unhelpful"
Pros: "The food was delicious."
Cons: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Pros: "The staff were attentive to the passengers."
Cons: "The food needs to be warmer."
Pros: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Cons: "No foot rest, help the short people to store luggage."
Pros: "Food was OK, sometimes good even."
Cons: "Terrible customer service"
Pros: "I like the movies"
Cons: "boarding should be handled better than what i saw at Istanbul. a man checking every ticket manually which cause many long line and waiting to get to the bas"
Pros: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Cons: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
Cons: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"
Pros: "The entertainment options, food, toiletry bag"
Cons: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
Pros: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Pros: "Friendliness toward kids was really good."
Cons: "The movies didn't work until an hour after the flight started. Really."
Pros: "I like the fact that for almost 11 hours I was fed, entertained, and was able to rest. The flight crew was very hospitable and I would very much recommend it to others. The price was also very reasonable, unlike United or some other major carriers. It says something about your airline when I decide to fly through Istanbul, coming from Rome, to go back to the US. It's a longer flight but it's a worthwhile one. Thank you and keep up the good work."
Pros: "- Hospitable staff and crew - Despite their relative difficulty in communicating in English, they did their best to communicate and in the end we were able to understand each other - Very generous day tour in Istanbul in between layovers - Accommodating of my seating requests"
Pros: "Excellent food and service. Very friendly and professional crew."
Pros: "Staff was very nice and friendly. Overall, it was a good flight"
Pros: "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
Cons: "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"
Cons: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
Pros: "fast and friendly checkin, fast boarding, easy transmit"
Pros: "yes, seat is always ok , I'm not overweight"
Cons: "basically, nothing, just keep smiling"
Pros: "Stewards dis perfect job"
Pros: "Seat was very comfortable and lots of leg room. Food was good."
Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Pros: "The flight attendants were quite personable and engaged."
Pros: "Crew was good and entertainment was great."
Cons: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Cons: "Terrible food and service"
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Pros: "Timely departure and pleasant staff on board"
Cons: "It was cold during the flight,"
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Cons: "late flight once again"
Pros: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Cons: "We are late only 25 min (50% of flight - 50 min)"
Cons: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Cons: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Pros: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Cons: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Pros: "Smooth ride, good breakfast and charming flight attendant."
Pros: "I liked the crew on the flight."
Cons: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Pros: "It was perfect, very few people, great service"
Pros: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Cons: "That I did not fly this airlines before. They will be first on my list from now on."
Pros: "Was a fine solid flight by Austrian."
Cons: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Pros: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Cons: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Cons: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"
Pros: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "Very well organozed"
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pros: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Pros: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Cons: "No tv, maps or entertainment at all."
Pros: "Drinks were included"
Cons: "No entertainment available not even to pay for. Wifi is overpriced"
Pros: "Most of the crew were nice. Efficient."
Cons: "Ridiculously small seats and legroom."
Cons: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Pros: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pros: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pros: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Cons: "nothing in particular"
Pros: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Cons: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "Our baggage did not make it to our final destination"
Cons: "crew could have been more professional, the signs for boarding were confusing"
Pros: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Cons: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Pros: "Liked the comfort of the plane, on time, and smooth touchdown"
Cons: "Food was dried out, crew was extremely slow to dispense beverages and food"
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Pros: "Good service, surprisingly good food, smooth and efficient."
Cons: "The premium seating we paid extra for because we need leg room (my partner and I are 6'+) was the first row behind the 1st class seperation wall...so no way to extend legs by placing feet under the seat in front. Not very comfortable or worth $100 IMO."
Cons: "No potable water on board meant no tea or coffee."
Cons: "Luggage took forever to get in Halifax"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Pros: "Flight attendants friendly"
Cons: "Food was not as good time"
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Pros: "The flight was underbooked, so there was extra seat space. Our delay was cut from 90 min to just 30 min"
Cons: "Our flight was delayed due to fog in San Francisco"
Pros: "good to have 3 meals for this long haul flight"
Cons: "Flight delay more than 1 hour ! Took very very long to board Poor choice of movie. Too few, Too old"
Pros: "Customs and immigration happens in Canada, not US"
Cons: "Delays, computer malfunction during boarding"
Pros: "Not much of anything"
Cons: "Lack of in-flight entertainment, uncomfortable seating"
Pros: "Your customers are nicer than your staff."
Cons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."
Pros: "Service is good"
Cons: "Film selection is ok."
Pros: "After a bad connection, it was nice to have a smooth flight."
Pros: "The crew was always as good as can be expected BUT THE DELAYS AND LACK OF COMMUNICATION WAS THE ACTUAL LOWEST LEVEL OF AIR FLIGHT WE HAVE EVER EXPERIENCED. TIME AFTER TIME DELAY AFTER DELAY RESULTING IN MISSED FLIGHTS BOTH WAYS!!!"
Cons: "PLEASE SEE WHAT WE DID LIKE HOWEVER AGAIN TO REPEAT THE NUMBER OF DELAYS RESULTING IN MISSED FLIGHTS WAS ABOVE AND BEYOND BELIEVABLE. NO COMMUNICATION BETWEEN GATE AGENTS AND INCORRECT INFO ON FLIGHTS AND DEPARTURE TIMES WAS TRULY BEYOND BELIEF"
Cons: "Incredibly disorganized"
Pros: "delayed by 4 hours - had to miss my onward flight & have only 1.5 hours instead of 8 hours"
Pros: "The crew was nice."
Cons: "Boarding was unorganized, one of the ladies was rude and I did not get window, even though I requested with enough time."
Cons: "dirt and stuff on floor between floor and wall, bad, never seen that before in a nearly new plane"
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "We didnt crash"
Cons: "We didn't crash"
Pros: "Entertainment options were great"
Cons: "I am not an especially large person and felt squeezed into my middle seat without any room to move without bumping into either of the people beside me, who were also small to normally sized. Very uncomfortable! I will avoid this airline again if possible, it was not a pleasant experience. I also didn't have enough room to put my backpack under the seat in front of me and was further confined."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Cons: "I know it's a growing practice, but to charge for food is a policy that I think is short-sighted."
Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."
Pros: "The crew were helpful & friendly. The flight arrived on time."
Cons: "The rows of seats were too close together for comfort."
Pros: "That there were no delays."
Cons: "TV was frozen, meaning nothing to do for 5 hours, no alternate option. flight was full, no room for overhead baggage. Spent entirely too much money for these conditions."
Pros: "Quick flight and smooth ride. Same for boarding and exiting."
Cons: "Entertainment was not working well. Headphone jack broken and on board screen was spotty. Crew members did not offer anything to soften the situation."
Pros: "Drinks were provided."
Cons: "Not even snacks were provided on the 2 hour flight."
Pros: "Flight crew was great. Aircraft was great."
Cons: "Food could have been a little better."
Pros: "Seat availability (lots of empty seats) Entertainment system had lots of movies & music Friendly flight attendants"
Cons: "Flight attendants could be more aware of his/her surroundings. For example, I was either stepped on (as a result, being woken up) or my backpack was stepped on several times when an attendant was walking down the aisle, and neither of those things were sticking out into the aisle. This has rarely happened to me on trans-Pacific flights (more crowded, longer flights) so I can only attribute it to the carelessness of the attendants and/or the aisle width but since I think aisle width follows international standards it's more likely the former."
Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "Clearing customs in Canada"
Cons: "Over priced food"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Entertainment was great, and actual seats were comfortable."
Cons: "The canbin temperature was kept far too low; unless you are forced to buy some over priced blanket"
Pros: "Great flight crew, fairly comfortable seats. Made a 10-hour flight pretty bearable."
Pros: "See above"
Cons: "See above"
Pros: "I would have to say Air Canada offered the "best" service, flight, crew and environment I have ever experienced in Business Class."
Cons: "Food could be improved"
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Pros: "Crew was helpful, both in the air and on the ground"
Cons: "Wasn’t able to do my pre-check via the airline due to a technical glitch on their end, but boarding staff was very helpful and should be commended. Their also wasn’t any inflight entertainment options, which for a 4 plus hour flight would be helpful"
Cons: "Friendlier service."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Pros: "On time flights"
Cons: "All ok"
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Pros: "Crew was friendly, helpful and very competent. Flight arrived early. Regular notification/reminder via SMS on flight status. Comfortable seats, generous seat pitch."
Cons: "For a three-hour international flight, and at that ticket price, substantial snacks should be complimentary. In Asia, flights of three hours or more on legacy carriers have proper inflight food. Low cost carriers sell food; but UA is not LCC."
Cons: "Plane had no entertainment"
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Cons: "Saw many backpacks inefficiently stored overhead, yet I was told to check in my carry on even though I had paid to upgrade my seat. Staff extremely unhelpful and clueless."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."
Cons: "This flight and three others arrive into Dublin at 5:00 am This is a bizarre time to arrive at a destination"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "On time, pleasant crew"
Pros: "It was great"
Cons: "All good"
Pros: "Take off and landing very good"
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"
Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."
Cons: "I don't like delays..."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."
Cons: "Awful service,"
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."
Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Cons: "there was no in-flight entertainment."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"
Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"
Cons: "For an international flight, we had to pay for meals and for entertainment."
Cons: "Didn't fly this leg on United, but rather on Air Canada."
Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"
Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."
Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"