Nice short flight. No problems!😀
Pros: "Customer service was excellent"
Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Cons: "Flight delayed 2 hours due to mechanical problems. Extra charge of $25 for each checked bag."
Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "Clean nice plane. Free WiFi Free movies. Comfortable seats. Great staff"
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Pros: "The people at the gate kept us updated and tried to make loading as fast as possible."
Cons: "Being an hour late."
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Pros: "Pleasant attendants"
Cons: "All good"
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "On time. Very professional staff. Pretty good food."
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Pros: "I was able to get on the plane fairly quickly"
Cons: "The crew seemed kind of rude and straight up ignored me while they were doing drink service. They seemed only to give good service to the older white people"
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "Having an exit row"
Pros: "Customer service was very good and the friendlest I have ever spoken to and dealt with. They help me get seat assignment and disable assist to my plane. I will definitely by from this airline again."
Cons: "They broke my baby jesus into million pieces"
Pros: "the flight was so short that nothing mattered but it was still a good flight."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Pros: "The crew was amazing!"
Cons: "Everything was fabulously executed."
Pros: "Everything about the staff was amazing. The plane was excellent I like the backseat televisions."
Cons: "Everything about Jet Blue is amazing."
Pros: "Good crew"
Cons: "Food options & Entertainment"
Cons: "Flight was 5 hours late taking off. Still not sure why... a pothole issue?! On runway waiting, and no bathroom breaks for piglet waiting for paper work to take off! It was a mess, a lot of angry pry."
Pros: "Smooth flight. Departed on time and arrived on time. Old aircraft but it was an early flight so slept the whole way."
Cons: "Updated entertainment. More options for food in the morning... still a 3 hour flight. Thanks"
Cons: "New plane...321? The controls for TV on arm rest need to be moved. When I rested my arm on arm rest, I kept mistakenly change the channel!"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Cons: "The flight was 4.5 hours late. No information was really provided as to why it was late. Check in crew at boarding was grumpy. Then headphones at seat didn’t work. They have a credit for $75 to use toward Jet Blue future flight, should have been a $75 refund toward that flight, at the very least."
Cons: "Plane was at gate for an hour before boarding but actual boarding was 45 mins. later than scheduled."
Pros: "Nothing on this flight, delayed again 6 hrs"
Pros: "The flight was over 4 hours late. I liked that the employees at the gate provided beverages and snacks to waiting passengers."
Cons: "A stress free flight crew. A working tv."
Pros: "EVENTUALLY IT GOT US TO FLORIDA FROM NJ"
Cons: "THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN."
Pros: "Crew was very friendly and accommodating."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Cons: "There was a 1 1/2 hour delay in taking off."
Pros: "My 8 year old daughter, Ellie, listened patiently to the safety instructions that Beth gave. A few minutes later, Beth came by with a personalized greeting card for Ellie with flight wings. Beth made her feel so special. Thank you, Beth!"
Pros: "prompt, courteous and very professional"
Pros: "Onboard entertainment tv and movies. Free Snacks and Drinks."
Cons: "Newark airport terminal smells and is congested. Flight was delayed several times amounting to an hour delay."
Cons: "plane was 2 hours late to board because jetblue didn't have flight attendants available. REALLY plane was cold, could keep meat in the plane. entertainment screen was way to small, and the sound was awful."
Pros: "Arrived early. Halloween candy distributed. Good legroom and friendly attendants"
Cons: "On board entertainment wasn't great"
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Pros: "Great service, the crew members where awesome! They inform every change and carefully instructive!"
Cons: "The delay in the flight!"
Pros: "Although inconvenient, Capt kept us fully appraised. Excellent crew."
Cons: "No complaints"
Pros: "All went as scheduled"
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "Legroom, seat, WiFi, price"
Cons: "Seat did not recline. Only snacks are chips. Terrible screen."
Pros: "Free wifi"
Cons: "Over charged for baggage"
Pros: "Left as scheduled & landed 25 minutes early with a very nice crew."
Cons: "TV reception was sporadic."
Pros: "Jet Blue was very accomodating to both myself and my service dog. They upgraded our seats to accomodate for standard poodle size, offered tsa precheck to help out while in the airport. Staff was (as usual) polite, professional and pleasant."
Cons: "We were originally scheduled for a 9 pm flight but it was changed 2 weeks in advance to 10 pm. This made our night flight less desirable but we could not change the fight without penalty. The plane was actually delayed an additional 1/2 hour making our night quite miserable. These changes and delays are more than just an agravation for someone travelling with a service dog"
Pros: "The service in economy"
Cons: "The long layover at JFK. On the long flight the square footage around my seat can become extremely small especially when the person ahead of me decides to recline to the max."
Pros: "Crew was generous and kind"
Cons: "Delayed flight was accompanied by much beurocratic confusion. Has to obtain a new flight"
Pros: "Great crew on and off the plane. Appreciate the snack and TV choices. Seatbelt fit!! Thank you!!!"
Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."
Cons: "The flight was delayed for at least 40 minutes because there was no copilot!!"
Cons: "3 hour delay due to equipment problems"
Pros: "Legroom and entertainment and cabin staff!!"
Pros: "Even though our flight was delayed, they kept us informed and did their best to make us comfortable. Great staff."
Cons: "Our flight to Fort Meyers was delayed 4 hours."
Pros: "Do too a mechanical problem the original plane was replaced with another. The entire crew was excellent."
Cons: "The delay caused me to miss my sons college baseball game."
Pros: "I liked how easy it was to board and how the flight left exactly on time and arrived early."
Cons: "The entertainment wasn’t great and the crew weren’t that friendly."
Pros: "JetBlue did not alert passengers of flight delay till everyone was at he gate and checking in. Flight was 3 hours late"
Cons: "Nothing, worst flight experience I have had. They could not even get the gate ready for boarding and kept us in the tarmac 30!@inures."
Pros: "I passed out at takeoff and slept like a baby the entire flight home. Everything was great."
Cons: "I am Mosaic but my checked bag was the last to come off the conveyor belt. Just a little annoying when my ride is waiting on me."
Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"
Cons: "Delay 3 hrs on runway. Lack of communication. Personal medical issues put in harms way. No tv."
Pros: "In flight tv was great."
Cons: "The cabin was about 85 degrees the entire flight. They ran out of water and the crew was not very friendly."
Pros: "Crew seemed nice."
Cons: "The entertainment sucked, couldn't even turn on the TV. Whole row was nothing but white static."
Cons: "Jet blue needs to offer purchase meals not just snacks"
Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Pros: "I have found this to be the best airline to fly."
More food choices to purchase. Otherwise everything else was perfect
Flight departed and arrived on time. Shocking as this has never happened with Delta! We were thrilled and hope it happens again next trip! Atlanta seems to be the worst place we have to fly in and out of as there is always a delay. I never plan a trip with less than a 90 min layover there because of their issues so this was a treat!
Comfortable seating and very smooth service.
Very smooth and easy checking in and nice crews and great roomy seat.
The crew in first class were excellent the food was subpar, they are attainment continue to fail and they had a very hard time getting it to work, let’s seats were comfortable and again, flight attendant in first class today very good job of trying her best
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Don’t go overboard"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Delta is wonderful! Helpful and on time."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "On time service &no damaged luggage!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "Apart from the boarding process the trip was great."
Cons: "The airport had us board at a gate where we had to go outside in the rain without any warning. Many of the pasengers were families with small children and dressed for the sunshine and no coats or other protection from the elements. There was no warning from WestJet or the airport in the process from booking to checkin."
Pros: "more food choices"
Cons: "There's more snack."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Cons: "The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets."
Pros: "Friendly crew."
Cons: "The flight was delayed"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Cons: "Flight got delayed for over 2 hours"
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "The lady beside me"
Cons: "The plane"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Cons: "uncomfortable seat- no padding"
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around"
Cons: "We left late and had a very hard landing"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Short flight. Home on time."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Cons: "Flight was late which got us running for our next connection in Toronto."
Cons: "I didn't like that you had to download an app for vieweing movies burning flight."
i will never use Kayak or American Airline ever again!!!
Super delayed causing us to miss our connecting flights.
There is no food or alcohol allowed to be served on the flight.
I liked the direct flight from ORD-RSW. The plane was relatively new, clean, and in good shape. I didn’t like the two hour delay or the waiting an hour after we landed for my checked luggage. After a scheduled landing of 7:50 PM we didn’t head to our car until after 11 PM.
Cons: "No snacks even for 1st class."
Cons: "seating, food, entertainment, boarding"
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "Comfortable seats"
Cons: "No delay Ability to connect wireless headphones"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "More seat room side to side"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Cons: "If we were able to have made the flight"
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Got us home finally"
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "Not good movie available"
Cons: "Read my review of my denver to dallas amd youll understand.."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Cons: "Grumpy crew, filthy plane! Honestly there was mold on the ceiling and dirty residue all over the place. Absolutely disgusting! If I ever encounter another A.A. flight this bad, I will never fly their airline again... I've seen cleaner public busses!"
Cons: "Typical American Airlines delays...."