No food as it is a very short flight
Nice short flight. No problems!😀
Pros: "Customer service was excellent"
Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."
Pros: "Staff was lovely, load the plane and left pretty quickly, and was overall comfortable"
Cons: "Little bit of turbulence, and our plane took some time getting to the gate."
Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Cons: "No Free Meal"
Pros: "Snarky check in clerk that we suspect tagged one of our party for additional security checks in Loreto and LA! Barely made our connecting flight! He was terrible!!!!"
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Pros: "3 seats each side of isle. Too cramped for comfort"
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "Their wifi entertainment option was the smoothest implementation I have seen."
Pros: "The food is really good and excellent vairity"
Cons: "Sometimes the staff is a littls bit impatient"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Happy flight attendents that made the short trip enjoyable. It was a clean and manner flight. I will definately fly Alaska again."
Pros: "Complimentary Wine"
Cons: "It wad late"
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Cons: "Everything was broken. The scanner was broken and our boarding was delayed. The the ramp to get off the plane was broken so we had to sit for an hour while they tinkered with it. We got off our flight over an hour late because of alaska's malfunctions. Also the lady who checked us in was not very polite."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Cons: "After getting stuck in Seattle for 5 and 1/2 hours, I managed to get a flight back home to Oregon when it was clear that they could not get me to San Francisco as booked. Flights were so turbulent there was no beverage service to or from Seattle. Flight attendant on Seattle to Eugene flight was texting on her phone while we were boarding and she would say hello without looking up. I've never seen such an amateurish enterprise in my life."
Flight was delayed over 13 hours. Very frustrating getting updates and had to advocate after being told no numerous times to be informed.
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Smooth flight and arrived early
We boarded the plane only to find out (nearly immediately) that we would be sitting at the gate for over an hour while the radio altimeter was being repaired or replaced and the necessary "mountain of paperwork" was to be completed. It is no fun to sit on a tiny plane late at night for so long without making any progress toward the destination.
Cons: "Love delta. Everything was excellent"
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Cons: "Terrible late. Kept getting delayed then finally took off and lost cabin pressure. Had to circle back and land. I finally gave up on the flight and rented a car to drive to Fort Wayne."
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Crew were great, on time, helpful, friendly."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "Boarding at JFK.Always messy"
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Pros: "I have always kinda shied away from delta, but I have used them the last two times I flew. And I will be using them in the future! Friendly and professional!"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Pros: "Friendly staff/ comfortable seating."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Great cup of coffee, and some real lookers that were easy on the eyes :) on this flight. For an early morning flight this is always important. This was a connecting flight."
Pros: "Very informative staff"
Cons: "Was late"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "The vegan meals were very good."
There is no food or alcohol allowed to be served on the flight.
Crew needs to treat passengers better, kinder.
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "Seats were tiny."
Cons: "Had a decent flight until a rude baggage handler brining up bags to passengers in the jetway surprised me. Had a good flight until the attitude got in my face."
Pros: "Flight was on time."
Cons: "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Cons: "The seats felt like I was sitting on a concrete block. HORRIBLE!"
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Cons: "The flight was delayed and then stuck on runway for over an hour. No air at 3 am"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Cons: "If we were able to have made the flight"
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "The flight attendant dint even offer me water and just passed by me."
Pros: "Trip overall was great until getting baggage at baggage claim."
Cons: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Food and service on flight was wonderful."
Cons: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
Cons: "Flight was cancelled by American. Had to fly delta to dtw! Yuk"
Pros: "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
Cons: "Small plane, cramped seating."
Pros: "Didn't fly."
Cons: "Didn't fly. Rented a car because this flight was delayed for no weather related issue."
Pros: "Good service. Early arrival. Fast boarding."
Cons: "No entertainment. Hard seats."
Pros: "Seats were surprisingly comfortable"
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "No ac, left late. Can't pull in bc our gate is occupied. I never have complaints, but I'm hot and my back hurts."
Cons: "Prior flight had a problem Apparently. It affected our flight. Hot and tired. I want off.....still sitting here..."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "On time"
Cons: "entertainment did not work"
Cons: "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Cons: "The "valet" checking of larger carry on bags was not acceptable. Passengers were expected to load their bags on a large cart while airline workers stood by watching them struggle, including the elderly. I was very disappointed and embarrassed for this airline. Customer service is definitely not a priority!"
Pros: "Loved the individual seat back entertainment"
Pros: "Airline upgrades were great!"
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Food was better than expected - not a fan of airline food, but this was not so bad."
Cons: "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Cons: "Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class."
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Cons: "Friendlier service."
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Cons: "Plane had no entertainment"
Pros: "The crew, the speed (we arrived early), the boarding."
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "I am so disappointed of this trip and United airlines"
Cons: "The worst trip with United airlines specially from Huston to El Salvador"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "Flight was quick once we got on to it."
Cons: "It took a while to get word that the flight was delayed. In the mean time I was running back and forth between the gate that my plane should have been at and the terminal board."
Pros: "On time, pleasant crew"
Pros: "It was great"
Cons: "All good"
Pros: "Take off and landing very good"
Cons: "Late flight and can't catch next flight on time:("
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Flight crew was nicer, and it ran on time."
Cons: "Seats too close in economy. Not everyone is 5' 3" and 105 lbs"
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Never made it to this flight."
Pros: "Arrived on time with all luggage"
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Cons: "I don't like delays..."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."
Cons: "Awful service,"
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."
Cons: "there was no in-flight entertainment."
Cons: "We booked with Air Canada but it was actually United. The flight was delayed five hours. This always happens with United and they seldom provide explanations or updates."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."
Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"
Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
Cons: "For an international flight, we had to pay for meals and for entertainment."
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"
Pros: "I like boarding, crew and the comfort ."