The air crew were professional and attentive. The meals were tasty and there were plenty of snacks available throughout the flight. The in-flight entertainment had plenty of options. I would definitely travel with this airline again.
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
No beverages in first class for over an hour
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "Crew, movies"
Cons: "Too many announcements. It seems like they were announcing something all the time and it became annoying."
Pros: "Service was fast"
Cons: "Better seats"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Cons: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "Excellent Service."
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Delta siempre excelente servicio al cliente."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "We purchased food. Bread was stale, and fell apart in your hands."
Pros: "Flight itself was smooth."
Cons: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Good drinks and movie selection"
Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "the flight was on time and the staff very helpful"
Pros: "Very nice do to Delta employees."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Very informative staff"
Cons: "Was late"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Cons: "Free snack and tea and coffee"
Pros: "Although we left late, pilot and crew kept us informed on why we were delayed and what was happening."
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "Comfortable, good service and on time"
Pros: "Ground crew very responsive to needs"
Cons: "non existing beverage service on a two and one half hour flight :("
Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"
Pros: "Brand new ew plane was lovely, clean and comfortable. Very smooth flight."
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Cons: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Cons: "Lost 4 sets of golf clubs."
Pros: "We arrived safely, albeit over 1 hour late"
Cons: "Our hand baggage was taken at the gate because the flight was full. There was a large amount of unused overhead storage on the plane. The crew agreed that they had started to take bags far too early. Despite being taken at the gate our bag was one of the last off"
Cons: "Plane was making strange noise Way too cold on the plane . When I asked for blanket they gave me one that wasn’t wrapped. I didn’t like that they didn’t even offer anything to drink for free."
Pros: "comfortable seats, pleasant atmosphere, nice landing"
Cons: "lousy sound quality with the ear phones"
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Pros: "Good friendly service. Flights were on time."
Cons: "Food, especially breakfast is atrocious. Stupid to have to go through security again at Heathrow when you are transferring"
Cons: "Poor food, poor movie choises"
Pros: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Cons: "Airline food is often risky to eat and The variety is poor especially if you are vegan"
Pros: "The crew on the flight was pleasant."
Cons: "The flight was over an hour late off the ground and we’d held up in the air for another 1/2 hour. Connections missed, very disappointed."
Pros: "I did a round trip to Paris. 1st portion on American Airlines. The difference was astounding as to friendliness, service, food, wine and entertainment the Brit Air back to NYC from Paris was 1000 times better than the 1st portion to Paris on American."
Cons: "There was a stop over in London that got a bit confusing at boarding time in Heathrow ...as a flight to another country was being boarded at the same time and the set up in the general terminal make for some confusion as to which line to get into."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Cons: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"
Cons: "I missed it because our flight was delayed out of JFK."
Cons: "There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be."
Pros: "Nice aircraft and nice flight overall!"
Cons: "I had reserved the 2 back seats of the aircraft--a row of only those 2 seats--so I could sleep against the window and my husband would still have the legroom he needs. Unfortunately those seats on the actual aircraft ended up being in a 3 seat row and getting a window seat and middle seat. Having booked the flight 8+ months prior, we were disappointed that we had less comfortable seats than originally reserved."
Pros: "great service - flight was smooth takeoff and landing"
Pros: "The crew were friendly and took their time answering questions. We were offered liquids often, the food was just OK, the entertainment units worked well, the chairs were relatively comfortable.. We were allowed to wait for the restrooms. Yeah,,,"
Cons: "The food could be better and of course more leg room."
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Boarding and in flight service was good."
Cons: "Getting late."
Pros: "There was nothing that stood out. It was just as all other airlines."
Cons: "The boarding gate number was given within the last hour before boarding. Travelers need to know ahead of time the gate number especially for an airport as large as Gatwick."
Pros: "Wine with dinner."
Cons: "No tv for 9hr flight. Breakfast was awful."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "On time"
Cons: "BA initiated New cabin service in January on their intra European service. Not "cut rate" airline fares, but a "cut rate" airline service. 3.5 hour flight and they now even impose a charge for a drink of water. No complimentary amenities at all. A fee now for even water? Not what I expected from BA."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! And only had very old movies to watch"