Nice short flight. No problems!😀
Pros: "Fantastic crew. Very helpful"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Cons: "seats were super small, like Jet Blue small except these had cushions and not plastic. I'm 6'-2" and my knees touch the seat in front of me even when I'm sitting upright. Maybe if I was 5' tall these would be comfortable? also, I didn't download the app beforehand and they didn't have the ability for me to download it midflight so I couldn't use their entertainment system. useless. but the staff was very nice. I just wish Alaska didn't buy these planes with the extremely limited leg room!!!"
Pros: "The plane was amazing! AirBus 320 with great entertainment and movies. Very roomy seating"
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "Good service."
Cons: "Almost 2 hours late. They recently changed their carry on size so now i need new luggage."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "Flight was on time."
Cons: "Just not the same as before the merger. I loved flying Virgin, plane was nicer, crew had a better disposition, seats seemed roomier. Maybe it was the mood lighting, now it's back to packed lackluster flights. At least on-time, and that's important. This leg better than flight to SFO 2 weeks ago with a broken seat !!!!"
Pros: "The flight attendant was friendly."
Pros: "Glad it was only s 2 hour flight"
Cons: "The crew was rude and very impersonal Not helpful at all"
Pros: "Excellent Customer Service and very comfortable seats."
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Pros: "Better snacks dry almonds or other options"
Pros: "More legroom in coach than most airlines. Friendly staff."
Pros: "First class upgrade"
Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "charging outlet"
Cons: "light delay. no service."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Pros: "It's a non-stop flight to Cabo San Lucas (SJD or MMSD to be more accurate) from KSJC. Little in terms of weather disturbances but be prepared to be created by the heat if you're landing during the summer!"
Cons: "No jetway so you're walking from a plane across the tarmac."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight was smooth and boarding went quickly."
Cons: "I wasn't aware there was only food available for purchase and almost all of the selections weren't available going to Mexico. The flight was short so not that big of a deal."
Pros: "Crew members especially Terrace"
Pros: "The flight was great and nothing to complain about The stewards were very professional, we travelled business and the snacks and the light lunch was perfect Of course the star of the flight was Terence ( I hope I got his name right?) He was the first time someone made feel so welcome on a flight. The guy is so funny and managed to have the entire flight in a happy mood before landing Well done"
Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "Very friendly staff"
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Cons: "2 hours late no updates... poor"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The crew was very accommodating"
Cons: "Arriving so late and all the delays"
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Pros: "Alaskan boarding is always easy and seats are always comfortable."
Cons: "The crew was very rude. Worst crew I have ever flown with."
Pros: "Everyone went out of their way to assist me. I am 87 & lately need wheelchair at both ends. Sandwich very good and smooth flight."
Cons: "Nothing to complain about."
Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."
Pros: "Boarded on time and arrived early"
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Pros: "Felt safe and sanitary"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Each leg of the flight didn't take as long as initially purported."
Cons: "The second leg of the flight from Seattle to Honolulu was rough. The plane was very outdated and the female flight attendant in comfort plus did not have any customer service. She repeatedly skipped our row, even with the call light on. For a long flight, especially with Delta this is unacceptable"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "nice people"
Cons: "need more free food and drinks"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "Very professional and courteous"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Cons: "The flight was over 20 minutes early"
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Pros: "People are good"
Cons: "Flight delays!"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Westjet staff today came to my aid like everyone would hope for in a time of need. I was unwell on the flight and had to have assistance from the plane into the terminal. Caring and efficient is the best way to describe The staff who helped. Thank you
Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "Ran on time. Bags came out in a timely manner."
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "The staff are what made the flight great."
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "It is nice to fly on an airline that seems to still care. Lady accross from me obviously had a fear of flyig and the attendants dis a great job of trying to calm her. They were more than helpful directing the lady next to me on where her departure gate was as well"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Cons: "LAX crew could be friendlier. Toronto to LAX crew were comparably better."
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Pros: "On time"
Pros: "Everyone was understanding that the delay was outside of the crew’s control."
Cons: "The long delay. Scheduled to arrive at 9:30 pm but got in at 1:30 am"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "Movies, satilite was out"
Cons: "Two hours late boarding. Waiting for crew!"
Pros: "I like that it wasn't a huge plane"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "The crew was patient and helpful and I know they were trying to make the best of a frustrating situation that was out of their control."
Cons: "There were multiple delays on my flight including us being boarded over a half hour late and then discovering the plane needed servicing so we had to be deboarded and delayed even further while they waited for a 2nd plane to become available."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Flights were on time"
Cons: "Bad landings"
Our connecting flight in Mexico City was a horrible experience. There was not a gate assigned. We literally had to walk endlessly until we reached An airline representative and asked if we were even going in the right direction. After an endless walk we finally came to the ground level where a bus was waiting for us to take us to the remote area where we weee to board.
Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"
Pros: "Orderly Boarding and departure on time. Business cabin very comfortable"
Cons: "No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections)."
Cons: "Be on time with the flights."
Pros: "Pésimo servicio de las aeromozas, golpeaban en el pasillo con el carro porque andaban corriendo con ese carro de comida malcriadas"
Cons: "Que hubiera un mejor manejo con el equipaje, extraviaron una maleta de mi familia."
Cons: "To have us sit together"
Pros: "again, i was not on the flight as i had to be in california for my father's funeral...i was not refunded or even communicated with by vayama who I bought the flight thru"
Cons: "everything ...see above"
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Pros: "Great crew and good pilot."
Cons: "No onboard entertainment and no meal selections."
Cons: "Horrible food for a business class"
Pros: "The crew was amazing"
Cons: "Not charge for the extra bag"
Pros: "The modern aircraft made the flight super smooth."
Cons: "The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane."
Cons: "Had to spend the whole day in airport due to justfly booking error"
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "We booked premier class and enjoyed the extra comfort. The first leg of the trip went well."
Cons: "The second leg of our trip had a flight cancellation, so we got bumped out of premier class even though we had already paid for it. There was an 8-hour delay in Mexico City and the second leg of our trip was no-frills, so we have to go through Aeromexico's online process to get reimbursed."
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "I liked the entertainment options and the free morning snack/meal offered on the flight from Mexico City to Los Angeles."
Cons: "I don't like the boarding process where everyone hovers around their boarding group sign."
Cons: "My jewelry and watches were stolen also someone put a mushroom in my baggage"
Pros: "I had plenty of leg room."
Pros: "Todo muy bien"
Cons: "Avión muy incomodo"
Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Pros: "The staff was friendly and helpful. They gave us food which I was not expecting. They had an in-flight movie as well which was unexpected."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "The plane is very comfortable"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Cons: "they charge 250 dolars for my service dog, even though i had all my dods documentos. its ridiculus. i call customer service and they did not do nothing to help me."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Pros: "Crew was nice and friendly."
Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion was barely there."
Pros: "Straightforward and good. Very Timely."
Pros: "Would not recommend."
Cons: "Poor service."
Pros: "Great customer service !"
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Pros: "Not a thing the flight was delayed twice."
Cons: "Everything. The flight was delayed the people were rude. I did not get my wheel chair and I was not compensated."
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Pros: "Some of the staff (especially at the counter) was nice. The entertainment was good."
Cons: "Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac."
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Pros: "I booked the flight for my mother to rush to Mexico to be with her mother while in the hospital. Aeromexico did not have any reservation. So my mother had to pay for a ticket through Aeromexico. I email the company to refund me and haven't heard back."
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"
The air above my seat wasn’t working & I sweat the entire flight, not to mention the seats are incredibly uncomfortable. The crew was amazing though, I hate that they had to keep reminding folks to sit down & pull up their masks- two things that should be common sense by now. They’re great!
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
The pretzels were ok, but a wider assortment of snack choices would be better.
Pros: "It was a horrible experience"
Cons: "Everything could have been better especially the staff"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
Cons: "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Cons: "Excelentt , Only delayed flight"
Cons: "Speaker volume was too high."
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "Tray table was dirty"
Cons: "Flight time was changed twice"
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Cons: "Flight got delayed by 2 hours"
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "The flight was easy, and we arrived thirty minutes ahead of schedule!"
Cons: "No WiFi on the plane. Made for a long flight with all the comforts we are used to these days. Time to upgrade that plane"
Pros: "Friendly service, smooth flight and quick boarding time."
Cons: "All good!"
Cons: "Never happened. Had to be cancelled cause we missed our main flight."
Pros: "Leg room and seats were comfortable,"
Cons: "Hidden bag fees"
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Cons: "So. Many. Screaming. Children."
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Cons: "lost time and monies...and opportunities."
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Cons: "Over an hour delayed and multiple gate changes before we finally boarded"
Pros: "The plane was nicer and cleaner."
Cons: "Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay."
Pros: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
Cons: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."
Pros: "Very nice flight. Nothing unexpected."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "Great entertainment system at each seat"
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
Cons: "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
Pros: "Plane was ancient"
Pros: "On time"
Cons: "No gluten free food available"
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "My Unit did not work. The crew tried to fix it but couldn't"
Cons: "I was unable to use my entertainment unit, computer:tv"