Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Pros: "over great job and service."
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Pros: "Crew was friendly."
Cons: "Flight was delayed 2 hours."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "Crew was good..flight went well"
Cons: "Don't like having to download app for entertainment ..some devices not current enough...disappointing to kids.."
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Super friendly, fun crew!"
Pros: "Friendly and helpful crew."
Pros: "Shakespearean effort by staff"
Cons: "Little snack perhaps?"
Cons: "More than 1 drink served"
Pros: "Good seat exit row"
Cons: "Flight did not leave on time and no updates"
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "The crew was great overal. Great sport and attitude with humor."
Cons: "The flight in Ottawa was delayed twice which made me change my plans twice. The plane was also a little cold heading to Toronto. Otherwise the help from Paul getting checked in was fantastic. He made the bad situation of a delay worth it just talking with him and apologizing for the delay with true empathy . Thank you Paul"
Pros: "As always great service and flight"
Cons: "Nothing to report"
Pros: "Short flight"
Cons: "People were cramped in the plane, hardly any room for bags. People from other seats were packing their bags on top of other peoples stuff"
Pros: "Free beer"
Cons: "2.5 hours late"
Cons: "Seat space"
Cons: "Electrical was out so not able to charge my device"
Pros: "Nice crew"
Cons: "No wifi on the plane, entertainment system down"
Pros: "Flight crew humour"
Cons: "Lots of delays on both flights. Expensive in flight meal options. Even in flight entertainment was with payment only."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"
Pros: "Staff friendly"
Cons: "We were not sitting together...we are both seniors and my husband has only flown 2 before....our seats were booked together and I am assuming due to our flight cancelled on Jan 8 and rescheduled on the 9th that could be why. No room to stretch your legs, for those of us who have circulation problems...."
Cons: "I checked into my flight 24 hours in advance, got my boarding pass and everything. 12 hours before, I double check the boarding time and my flight has been cancelled. I got no notification of this, luckily I happened to check on my own."
Cons: "Having to divert to Calgary for broken radio. I’m positive there is enough redundancy in radio system to be down 1 radio."
Pros: "Crew overworked but pleasant and doing their best. Self check in works well with assistance"
Cons: "Management decisions meant assigned crew arrived after our flight supposed to depart. Needed 1 more person to service passengers. We waited a long time after serving started to get served. We did not know that food could be preordered online and served soon after takeoff. No TV screens on back of chairs...had to rent device to see movies. Have app but not able to book and get points. Wrote to WJ for help but oo response"
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "Great flight easy booking"
Cons: "Paying for baggage"
Pros: "I was 8 mins late to check in."
Pros: "Staff at WestJet are the best!"
Pros: "Good service"
Cons: "Inconsistent and slow WiFi Entertainment system requires flash- so it is dated and insecure."
Pros: "Clean and comfortable seating and polite and helpful crew."
Pros: "Crew was very nice and welcoming."
Pros: "Westjet flight crews are always really nice and helpful. When we travelled out to kelowna on the 14th it was a day after our daughters 1st birthday and they announced it over the intercom which was sweet"
Cons: "The flight back was an hour late to begin with, flight itself was good landing was probably the worst landing I've ever felt in my 20-25 flights, was an extremely tough landing. Smoke alarms went off in he airport so we had to wait for a bridge and luggage"
Pros: "Check-in agent in Kelowna was nice as were gate agents. The seats were fine even though we were in the back of the small plane. Flying in and out of Kelowna brought back memories of flights long ago: no jet ways and prop planes. It was nice they had a ramp rather than stairs."
Cons: "Short flight so only water to drink and pretzels or cookies if desired."
Pros: "I like the service ,the food in thos fliggt back. Excelent"
Cons: "Better rules for people who put the seat back while we eating ,some crewmembee could say something"
Pros: "Online prompts for a flight I couldn't cancel."
Cons: "Online prompts for a flight I couldn't cancel."
Pros: "Never using this airline again"
Cons: "Horrible organization"
Pros: "Boarding & disembarking"
Cons: "Covid protocol"
Pros: "To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent."
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Pros: "Nice crew. Free movies."
Cons: "Temperature in cabin was extremely hot and dry."
Pros: "The crew!"
Cons: "Being able to teleport!"
Pros: "Crew ok seat no"
Cons: "More pillows"
Pros: "Flights were on time or close enough to."
Pros: "the seats do not recline and are uncomfortable"
Cons: "the seats do not recline and are uncomfortable"
Pros: "We were given 100 different excuses for our overnight delay and processing all the passengers took much too long."
Cons: "Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept."
Pros: "same as before"
Cons: "same as before"
Pros: "Very organized and on time"
Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "We think the upgrade to AM Plus was worth it."
Cons: "Crew not attentive. Announcements in English were almost impossible to hear - need to be louder. Video screens were very limited: no games to play, no instructions on how to use it, and map of route was inflexible."
Pros: "service,, nice people,, on time the best attention to everyone !!!!"
Cons: "not enough information on the website!!!"
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Pros: "The in flight crew was kind and helpful"
Cons: "The gate agent in New York was terrible. We didn’t get a drinks round on the way from Mexico City to New York."
Cons: "Avión muy incomodo"
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Pros: "Nothing all the cabin crew members were horrible and very rude."
Cons: "Cabin crew and ground personal."
Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "More leg room in business class, extra luggage"
Cons: "No personal entertainment, no power ports, no hot food."
Cons: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Pros: "Great crew, great fare and pretty easy and convenient process."
Cons: "Seats aren't the most comfortable and very little leg room"
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."
Cons: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Pros: "Great customer service !"
Cons: "The seats are very uncomfortable and they need to be replaced I felt pain sitting down the cushion is worn down. had my seat been comfortable I could have rated higher."
Pros: "The works at AeroMexico where all very courteous and professional."
Cons: "The food could have been a bit better but I have had far worse on flights."
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Pros: "Amazing airline ! Great everything."
Pros: "La atencion del personal"
Cons: "Todo me gusto"
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Cons: "I was very upset, because I purchased my baggage and at times of check in it was charged for extra baggage(that I did not have!!) When I questioned the lady at check-in why I was being charged for extra baggage and I did not have extra, she said those were the rules and either I paid or I could not check my bag in, then showed her proof that I had purchased my baggage option online and she stated they don't work with the online policies. That she didn't know why I had purchased my bagged fee online, and still charged me extra. I will NEVER FLY WITH THIS AIRLINE EVER AGAIN!!! She did not even allow me to speak to a manager, she said there was no one above her. Extremely RUDE!!"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Pros: "I definitely like how the boarding procedures take place with AeroMexico. You enter the aircraft from the front and back which makes the procedure run faster and a bit smoother. The aircraft is comfortable but the seat appear to be old. The food is actually better than I first thought it would be. I been to Japan and Hong Kong and the food on AeroMexico tastes better. The availability of videos are limited in comparison to Deltas and American International media library."
Cons: "The aircraft needs to be cleaner. The USB charger on two of the seats were not functioning. The video monitor for my seat did not function even after the flight attendant supposedly reset the monitor."
Pros: "Excelente everything. I flew in the last row. They treat me as premier!! Coffee excellent. Attendants smiling!!"