Pros: "Seats are comfortable"
Cons: "Shouldn’t have to pay for snacks on trans US flight. And didn’t have entertainment system at dear, had to use phone, tablet"
Pros: "Flight was safe"
Cons: "I was not given a seat until about 10 minutes before boarding despite having arrived hours early; the flight was delayed, I was not able to charge my phone despite there being a USB outlet on the seat back (it didn’t work somehow), and no snacks except a cookie"
Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Pros: "Great service."
Pros: "Great crew"
Cons: "At ponta delgada and my bags are no where to be found"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Pros: "We left on time and arrived early with a smooth landing"
Pros: "Passengers were told that the chief pilot was retiring following this flight. The second pilot described his very impressive career. Prior to arrival the plane was sprayed in honor of the pilot’s retirement."
Pros: "Left on time, arrived early, almost no turbulence, pleasant and attentive staff, luckily had an extra seat so able to relax"
Cons: "Zipper pulls were broken on piece of checked baggage. Hard to imagine how this could have happened!"
Pros: "I liked the smooth ride and also the service of the attendants. I also like when the pilots come in and let us know about the weather, where we are flying over and how much longer the flight will take."
Cons: "No internet!"
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Seats were comfortable and crew great."
Cons: "4 hours delayed and waiting."
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "Friendly crew"
Cons: "Seat hard to move"
Pros: "TV monitors for every seat was great. The selections were good and varied."
Cons: "We sat in the back of the cabin and the two female flight attendants were talking during the whole 6-hour, red eye flight. Hard to sleep and hard to read to pass the time. Very rude, inconsiderate, and unprofessional."
Pros: "Great attitude of crew. Very pleasant and attentive. Made the best of their way to take care of everything"
Cons: "Might want to look into refurbishment of the aircraft at some point soon. Lots of thing S worn out or not working"
Pros: "My two-year-old and I were assigned seats in different rows. She weighs under 25 pounds I didn’t want to have to buy a ticket for her in the first place. Obviously I couldn’t have her sit in row behind me. She had to sit on my lap anyway so I paid for an extra seat I couldn’t use. Ridiculous"
Pros: "I was on a red eye, upgraded to first, but there was no service almost at all on the flight. It was freezing, yet they had NO blankets or pillows, they brought only a little hummus, never checked in again the entire flight. No breakfast, no coffee, no roll, nothing served. But, no blankets in FIrst? that in itself is a FIRST for me!"
Cons: "No service in first, no blankets, uncomfortable seats on A320. Phone dropped inside the seat, could barely retrieve it from inside the seat."
Pros: "Organized crew, on time service, great entertainment choices (and I know enough to bring my own earphones and my smartphone is ok for watching movies), great to have power outlets at the seats (but not enough room to open a laptop), clean lavatory."
Cons: "I was asked to rate food and not given a “not applicable” choice. The only food included with the ticket I purchased was a few dry cookies. It’s a 5 1/2 hour flight, I pack a lunch and drag it along with me. Airline seating is notoriously very tight with barely enough space to move the legs and feet. Alaska is no better than the others. It’s a wonder more people don’t suffer stroke from blood clots that develop in the veins of immobile leg muscles."
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Alaska Air was AWESOME!"
Pros: "As usual, this team worked crazy hard to make sure everything was perfect."
Pros: "Crew was wicked nice and helpful."
Cons: "The boarding and deboarding process was a struggle. They was lots of unnecessary waiting involved."
Cons: "The seats are somewhat comfortable. They don’t have TV screens at each seat, but they do provide them for $10 or you can stream free TV or movies for free thru the Gogo app. Not bad, but would have rather had a screen"
Pros: "Short time to wait for my flight to Panama"
Cons: "To small, person seat next to me was to tall can't very fits"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "flight was delayed and crew kept us informed at all times with clear explanations"
Cons: "didn't know about wi-fi entertainment until i was on the flight, and then i couldn't get the app."
Pros: "ALWAYS ON TIME"
Cons: "I couldn't sleep ... too cramped."
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "Left on time arrived early. No drama!"
Cons: "Sitting waiting to unload"
Cons: "Mix up when we landed - had to sit on the tarmac for about half hour before a a slot opened up to park the plane."
Pros: "Movies on devices, free internet for t-mobile customers, friendly crew, USB chargers."
Cons: "We sat in the back by the shitters and it was loud! No snoozing on that red eye."
Pros: "Fairly pleasant other than things listed below."
Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "Crew was nice, checkin was fine, flight was good, food was reasonably priced for Economy, tablets given out to passengers with movies, etc"
Cons: "2 hour delay leaving Boston and 2 hour delay leaving Seattle"
Pros: "The staff was nice."
Cons: "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that."
Pros: "Nice ppl and comfortable plane, great service all around"
Pros: "From the check-in to in-flight everyone I met from Alaska Air was friendly, competent and responsive. I was especially grateful that so many people from the airline care about recycling and preserving the environment. That is so rare in airports."
Cons: "Entertainment? I was happy to listen to podcasts on my phone and read. I was not particularly interested in paying $10 so I could watch tv or movies. Not a complaint, but also don't ask about my rating for entertainment when you don't really provide it."
Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."
Pros: "Crew and communication during/about flight were excellent."
Cons: "It is absurd to charge $40 for wifi."
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "Amazing crew!"
Cons: "Significant delay of departure."
Cons: "Proper communication"
Cons: "Delayed and did not explain why"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Good seating, great food, good service."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Everyone was great!"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Flight itself uneventful"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "Courteous crew and smooth flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Really different experience sitting in business! Comfortable and great service.
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."
Cons: "I wasn’t able to choose a seat"
Cons: "Did not serve food."
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "I lost my phone and when I went to the airport information, they already knew it is for me."
Cons: "It's all right for a short flight"
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "Super Cold airplane and it’s not the only west Ket that was freezing. the crew kept skipping my row for drinks for some reason. the landing was rough."
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Pros: "Crew very kind and smily. Very punctual."
Cons: "Prices ridiculous, one coors light 7dollars and with 7 dollars you buy 12 coors light in Mexico!!!. Food really bad and prices worse. No entertainment."
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Cons: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."
Pros: "Crew ok."
Cons: "Was told need to fix my ticket from Bangkok. So after waiting over an hour to get ticket fixed, found out didn't need to. Then a rush through security . Lucky Westjet flight delayed (usual) And made flight by running to gate. Then get to sit on plane for an hour. AGAIN. Two flights on Westjet and two delayed and two sat in the plane an hour. First time missed my connecting to Hong Kong and Bangkok. I know nothing perfect, but this seems to be the norm. Next time will try to find someone else to fly with."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Nice and comfortable flight."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Friendly flight attendants"
Cons: "I traveled from Vancouver to Edmonton today on WS 320 and one of my luggage was delayed. I had to wait through many phone call queues to get in contact with an agent and none of them were very useful. I was informed that my baggage would arrive in Edmonton at 5pm and be contacted to arrange delivery options but I had not heard anything from them and it is already past 8pm. I had to stay at home to wait for the phone call which resulted me in canceling my evening plans. The luggage contains frozen home made goods and various food items I brought back from my recent trip to Taiwan. With the food not being in a freezer for over 12 hours at this point they've likely all gone bad. I am extremely displeased with the bagging service especially when I had PAID to get my bags checked. I was told that packing food in checked bags comes with a risk and is a game but everything in life is a risk and I find that excuse from an agent very unacceptable. I am also very upset that WestJet does not offer compensation for food damages because the foods in my luggage are definitely worth over $200 and some are not obtainable in Canada."
Cons: "I dislike that westjet tried to get me to pay for my seats when I initially bought the ticket, only to discover later that the seats are free if I choose them at check in. I didn’t pay the seat charge but there is a breach of trust in them trying to con me that makes me not want to fly with them again."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "Flight was delayed an hour"
Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Quick and comfortable"
Cons: "No tv but understanding for price of flight"
Pros: "The reliable, friendly crew"
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Cons: "Flight was late which got us running for our next connection in Toronto."
Cons: "I didn't like that you had to download an app for vieweing movies burning flight."
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Pros: "Crew was very attentive"
Cons: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Cons: "It was a delta flight"
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Cons: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."
Pros: "Flight on time"
Cons: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
Cons: "40 minutes before landing I wanted to use the toilet but was refused because the seat belt lights were on. So I had to wait till landing. Wasn't really much turbulence at all."
Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Pros: "Friendly crew, flight on time, great food and snacks, good movie selection"
Cons: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Pros: "The flight was pretty cold and the attendants came with extra blankets for everyone"
Cons: "Ran out of ice for drinks early"
Cons: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Cons: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."
Pros: "The crew was phenomenal overall service good no complaints in that regard"
Cons: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"
Pros: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Cons: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Pros: "Seating quality was good Crew was fine"
Cons: "They could be better, friendlier"
Pros: "Plane not full, comfort, choice of entertainment. On time leaving and arriving."
Cons: "Unable to check in online. Message said not approved to enter US as yet. Called airline and was reassured but still unclear and anxious about this unusual message. Boarding time was extended."
Pros: "Friendly crew...that’s it."
Cons: "Ordering my ticket was a pain, I couldn’t check in online, I was stuck in the middle section in the back for all my flights, they overbooked and we were delayed twice as a result, the entertainment was poor, the food was mediocre, and the seats were not comfortable. There are much better options to fly."
Pros: "The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!"
Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Cons: "was about last being served the meal and the crew member asked for the tray before i was finished. apparently my glasses were on the tray and were thrown away. the entertainment package was good as well as the comfort of the seat even if they allowed very little room between seats. was particularly annoyed that i was guided to go through security again after landing from munich."
Pros: "Great snack options and wide drink assortment"
Cons: "Red wine wasn't that great"
Pros: "Flight staff was very nice"
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "The usual competent BA experience."
Cons: "The main meal was a mess. They ran out of the pasta option way too early. Then the tray was covered in useless extras - such as salad dressing (unlabelled, but that's what it looked like) and lime pickle, when the starter was a potato salad that already had a sauce and the main was pasta with tomato sauce and broccoli. They should cut out the extras and spend the savings on better starters and mains."
Pros: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Pros: "comfy seat Nice head side support Nice service Professional crew and pilots - especially the very informative and genial pilot on flight 203"
Cons: "Website better now, but still clunky and cranky to use. Hard to find flight status info OUTRAGEOUS To charge for seat selection on a $1000+ ticket!!! App useless-- did not work for flight status checking BA VERY poor on updating us on flight delays: Kayak informed us of delays by email, not a peep from BA. Hard to set up flight notifications. Boarding process completely baroque: With 6 different priority statuses, should we be in this line or that if we have x status, but are flying this class. Comically absurd."
Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Excellent leg room (I was the first row after the bathrooms). Kind and polite staff. I enjoyed that there were trivia games as well as movies. The free wine was an unexpected bonus."
Cons: "Usually I am moderately impressed with British Airways food, but not this time. The pasta alfredo was acceptable, but there was no vegetable aside from an overly cream-laden slaw and there were no recognizable greens in there. Maybe onion and celery. The bread roll was dense and dry."
Pros: "Early, relaxed boarding and departure; upgrade to comfortable seat; friendly and solicitous cabin attendant; large choice of movies."
Cons: "(Not the pilot's fault): Late arrival because landing had to be delayed. Oddly, we almost landed and then had to pull up again - never experienced this before."
Pros: "The flight left on time and the flight attendants were attentive and helpful."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Cons: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Cons: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
Cons: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Pros: "Boarding was good and flight was on time. Crew were polite and attentive. Food was okay too."
Cons: "No leg room and as usual I had an uncomfortable 6 hours with my legs jammed against the seat in front. Having spent $900 on the flights I am not going to pay another $81 for the 'upgrade'. Also, even as a slim person, the seats are crammed together so we all knock elbows and I am disappointed that all the airlines continue to reduce space. Arrival at Logan, Boston was a nightmare...2 hours to get through passport control, customs and baggage pick up. Don't fly into Boston at 9pm Saturday night! I flew outbound with AerLingus and the leg room was better so I will look to fly with them next time."
Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Cons: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Pros: "Once I was actually at a boarding person to be checked in, the process was quick"
Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Pros: "Luckily I got upgraded from an economy seat to a premium economy and what a difference in the experience! I got immediately greeted by a flight attendant and got offered a glass of water (real glass) followed by a warm towel. The seats were wider and had more leg room than in economy and reclined more. The food was delicious and served with real silverware. Complimentary blanket, a pillow, socks, toothpaste, toothbrush, ear plugs and a sleep mask ensured that I got a good few hours of sleep. I was definitely much more rested than I would have been in an economy seat and very grateful for the upgrade!"
Cons: "Since 1st flight was extremely delayed due to stupidity of staff unable to get head count of passengers, the BA system rebooked my 2nd flight which should hve not happened because I made it to my original flight prior to gate closing AND that flight was delayed anyways so I made it in plenty of time to make it yet my seat was taken from me and then boarding started. And I have to state WHY this BA flight was delayed - because they "had problem getting the catering on board" thus missed runway time. Anyways, since I was rebooked I went to my new gate, waited many hours to hve another issue, where they couldnt find my new seat in system and changed, and again flight was delayed this time due to having a flat tire... Common BA, seems your quality dropped 99%."
Pros: "...you informed. We will send you an email every 10 minutes letting you know your flight will be delayed by 20minutes....then 50...then back to 20...then 70.....down again to 20...."
Cons: "See above"
Pros: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
Cons: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "I love Itsu restaurant in Heathrow. Healthy, ready and cheap! Get the Heathrow card & get points (although they take 7days to post!) There are also good shoe sales in the airport at christmas season."
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h from even taking off, so they knew and could plan on coordinating the delay. yet, they didn't even delay the Heathrow-Boston flight 5minutes (surprised it kept its spot in the supposed heavy fog for take off). One thing that made matters worse on each way was that Heathrow has a mandatory security check in the middle of a flight connection even if you don't go out of the airport and don't want to check England. This wastes a lot of time in transfers, prevents people from carrying liquids they might have acquired, and makes tired passengers wait in line for another 1h or more, and get themselves in those machines, which is very frowned upon to opt-out of. I like the food on BA in general - good quality meat without tendons or too much fat, and overall nicely cooked. However their strength is in Indian food, and they should limit English food to 1 token per tray (mince pie ok, but the bitter coleslaw was inedible and sometimes we just need direction as I am just realizing now what the cotted curd was for: the minced pie). Not a horrible experience, but with 5h20 arrival delay, you'd think they'd offer me more than $6 for lunch! Finally, I hated having to wait in a random place until 1h before my flight and then dropping everything I was doing to run to my gate last minute."
Pros: "This flight was very empty, which made for quick boarding and a comfortable journey. We were on time and luggage came out promptly. Overall a really easy flying experience (despite a bit of turbulence)."
Cons: "The pasta dishes continue to be uninspiring, but at least the dessert was tasty! Also, my last BA flight had outlets for personal electronic devices, which this did not - I would have really appreciated having a way to charge my laptop and keep working."
Quick and easy. Chairs are hard but short flight, so no problem. Crew smiled and were nice.
Our flight was delayed by 7 hours
Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy.
This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it.
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Clean plane"
Cons: "No food"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "Lack of food and drink. Crew lackadaisical."
Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Cons: "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
Pros: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "Big comfy plane"
Cons: "The orange juice"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"