Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Cons: "cramped"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Good snacks, comfortable flight."
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "N/a"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Cons: "Nothing"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Cons: "N/A"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Nice lounge. Fast boarding & disembarkment"
Pros: "Originally: a low fare"
Cons: "Flight oversold, travelers bumped. Flight delayed while they kicked people off the flight."
Pros: "Crew was amazing with my baby. Overall a very good flight."
Pros: "Wine and food on flight, nice crew"
Cons: "The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late."
Pros: "Crew was very professional"
Cons: "For a quick hop boston to toronto it was ideal"
Pros: "The crew was very attentive and the seats are comfortable. The waiting time is horrible...they are always late!"
Cons: "I like landing at Billy Bishop, it is very convenient and not too crowed but lately the common lounge has gotten so crowed that you can only seat on the floor. The flights are usually 2 hrs delayed sometimes 3 or 4 hrs delayed! so never plan on having a connecting flight on the other side of your tr"
Cons: "Horrible customer service. One plane was not fit to fly so delayed 30 minutes to get another ready, then after flying 30 minutes, had to return to airport because the plane had mechanical issues. Then after an hour being held without bathrooms at gate outside lounge, we flew and landed 4 hours late."
Pros: "The crew was friendly and helpful. Also enjoyed the legroom."
Pros: "Porter is a terrible airline. I was not able to change flights due to a schedule conflict with or without fees. I booked another flight through a different carrier. I will never fly Porter Airlines again. Their customer service is unbelievably poor."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Pros: "Good airline for going. Out of the country and direct flight from Boston"
Cons: "Inflight entertainment"
Pros: "The beverages that was served"
Pros: "Solid and professional connecting flight."
Pros: "The crew was very very helpful. Excellent flight"
Cons: "Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly."
Pros: "1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft"
Cons: "1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)"
Pros: "Significant delays"
Cons: "5 hours delay for 1.5 hour flight"
Cons: "Weather delays were compounded by Porter's incompetence at plane maintenance (plane was too hot when it finally arrived), crew scheduling (and then crew timed out) and finally boarding, which was a nightmare as attendants sent irate passengers who had been waiting in an overcrowded lounge for hours back and forth between podium and counter unnecessarily while ignoring protests and the fact that contradictory directions were being given. As a result, I missed my flight to a critical business event - this could have been avoided if Porter was prepared for bad weather on the East Coast (a fairly frequent occurrence) and had good contingency plans in place and customer service reps who actually knew what they were doing and how to respond to changing circumstances and customer frustration."
Cons: "Weather, plane and crew delays. Poor communication."
Cons: "4:30 flight delayed and then cancelled around 6. I booked the 8:30 flight on my own because they automatically put everyone on the next day's flight without consulting us. The 8:30 flight too was delayed and we boarded the plane at 9:45. The we were asked to deplane. They made us board a different flight at 10:45. These people should not be running an airline--it is dangerous! And what a nightmare!"
Pros: "Nice snacks and espresso in lounge in Toronto"
Cons: "Flight was delayed 5 hours due to heat and not good communication to passengers about flight status - plane was tiny. Landing was bumpy. also lounge in Toronto was over crowded"
Cons: "After paying for bag check & being at the airport 3 hours early, the aIn-line was over weight so they removed my bag to the next flight, rather than the gate checked bags! They promised me the bags would be delivered right away, then after I checked, lied to me that they had been picked up by the delivery service."
Cons: "Every flight was delayed at least 30 minutes and the boarding and deplannaning process was close to a third-world country airline. Terrible."
Pros: "flight crew members were polite and helpful; the little freebies are a nice touch (water, cookies, etc.);"
Cons: "navigating porter's boarding process is somewhat difficult for people new to YTZ... the lounge where porter warehouses its passengers is overcrowded given the traffic and it's hard to know where / when to proceed to board. One unfortunate feature of low cost airlines across the continents seems to be the need to have read an instructional manual on how they *do things* prior to leaving for the airport ..."
Cons: "30 minute delay. No notice"
Pros: "Awesome crew and in flight communication and beverages"
Cons: "No WiFi"
Pros: "Crew is very polite and helpful. The truffles are awesome!"
Cons: "Frequent delays"
Pros: "The flight was great. Left on time and arrived on time. Great service from the flight attendants."
Pros: "Bishop airport in Toronto is great. Comfy, small, and super close to downtown - I walked to the airport!"
Pros: "Arriving and calling someone to help me with the wheelchair was good. The women were so friendly and helpful. But when you're "stuck" in a chair and I arrived early, it would be nice for someone to check to see if you had to go the washroom. And I had to flag someone down to get me to the aircraft. No one came by and offered. But overall fantastic experience. I would fly porter again."
Cons: "Wish their was more food on the flight. Even though it was a short one."
Pros: "Great service. Efficient."
Cons: "there was a delay due to congestion in logan. they shouldn't have boarded us. we stayed in that tiny plane for an hour"
Pros: "Thankfully I fell asleep a few minutes after take off."
Cons: "Crew was trash talking people as they were passing by during boarding. "I'm going to go check on some of these rows, given how this flight boarded, I'm not hopeful we'll get going soon." Lots of muttering under breath and eye rolling."
Pros: "Great crew ... friendly and attentive."
Cons: "Nothing negative to say."
Pros: "Timeliness & Efficiency."
Cons: "Lack of intetests at the lounge."
Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."
Pros: "Got a seat up front didn't have to walk much. after forgetting to pre-boarding they did a good job of getting me on board."
Cons: "Flight was very late. I was in a wheelchair and should have been pre-boarded. Had to wait a long time getting thru immigration."
Pros: "Easy and smooth boarding , considerate pleasent service , Nice snacks No entertainment on short 1:40 hour flight"
Cons: "Flight was delayed"
Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"
Pros: "Everything"
Cons: "."
Pros: "Liked the fact that I flew out of Toronto Islands airport, was fast and easy with complimentary snacks while waiting at the gate. I had an early morning flight and so beat the traffic, as I'm sure that picks up later in the day. Online checkin was easy and simple. I did not have any check-in luggage, only carry-on, suspect that also made it easier. The Porter airlines support call center was very helpful and friendly There were complimentary coffee and snacks at the gate... was a really nice feeling. Liked the waiting area at the gates, comfortable seating. Plane was on time. No issues"
Cons: "I had an early morning flight, so traffic was very light, but suspect that later in the day. So taking a later flight on Porter may be problematic as getting to the airport would be more difficult. The language in the email ticket confirmation made me a little concerned, as it mentioned having to re-confirm the booking and being at the airport at least 3 hours ahead even though the flight time was only 1:05 hours etc. But after calling in to the support center, the concerns were cleared up."
Pros: "Cozy, friendly staff, free snacks and drinks at gates. A thousand times better than Pearson airport"
Cons: "Nothing everything was great"
Pros: "Lounge"
Cons: "lack of inflight wifi"
Pros: "Love the ease of flying into Billy Bishop, the staff, the complimentary snacks at the airport lounge. All great!"
Cons: "40 minute flight delay with clear weather conditions"
Pros: "The porter lounge in Toronto offered complimentary snacks, coffee, tea, bottled water, and a few varieties of soda. If you wanted something a bit more there was a mini food cafe to supplement what wasn't offered in the complimentary area. Free wifi, and ample seating made the wait for a flight bearable."
Cons: "Although the wifi was free it was limited to non streaming sites. No Netflix while you wait."
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "The landing was perfect, in spite of snowy, icy weather"
Cons: "To be on time, delayed one hour"
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "Everyone was very nice."
Cons: "The seats were very uncomfortable."
Pros: "Every thing"
Cons: "Nothing"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Flight attendants"
Cons: "Late"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Cons: "Gate arrival and boarding delayed."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Excellent service and smooth flight!"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "Great staff. Fast boarding and deplaning."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Pros: "Nothing"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Pros: "I really liked the service with West Jet. The people were so friendly and helpful, and that was huge since we were not as familiar with Canadian procedures. After we got on board the flight, I do not remember much since I literally got on the plane and went to sleep. But I was comfortable enough to sleep!"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."
Pros: "Crews"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "Great short flight"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Did not experience food or entertainment"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "One was great and one was not helpful and was condescending"
Pros: "N/a"
Cons: "Read above."
Cons: "Have to pay for WiFi"
Cons: "No entertainment, nor food"
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Everything"
Cons: "Nothing"
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Pros: "It was a good flight back to DC."
Pros: "Everyone operated fast and professional"
Cons: "Nothing"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Cons: "The seat was extremely comfortable."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Cons: "Allowed me to take earlier flight"
Pros: "The crew was nice Smooth ride"
Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Cons: "Served drink as they prepped for landing"
Pros: "Quick, easy, great crew"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "I loved the new planes. Absolutely amazing"
Cons: "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
Pros: "great crew comfortable plane"
Cons: "Nothing"
Pros: "nice people"
Cons: "cramped seats, lousy snacks"
Pros: "Nothing"
Cons: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "Fairly new plane... new and much improved entertainment system..."
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Pros: "Crew and staff were pleasant"
Cons: "Consistently the longest shortest flight in Canada"
Pros: "It was 10 minutes early"
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "Nothing."
Cons: "Service"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Pros: "Boarding, service, entertainment we're all good."
Cons: "Early morning flights from Toronto to Boston are a bit bumpy usually. Pilots do their best to maneuver around those."
Pros: "Getting off the plane. Westjet is better."
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "The 2 hour delay."
Pros: "Great food, attentive service and comfortable seating"
Pros: "easy flight"
Cons: "small flights"
Pros: "Food"
Cons: "I had to leave"
Cons: "We miss the opportunity to order an appetizer on the flight; a fun part of any travel experience."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Entertainment"
Cons: "too hot in cabin missing brewage onboard"
Pros: "Short flight - no issues"
Cons: "N/A"
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Cons: "I did not take it."
Pros: "This flight is a step off the path."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "nothing"
Cons: "everything"
Cons: "Can't believe not even pretzels"
Pros: "Screen for each seat with movie and TV options. Seating was comfortable and had adequate space."
Cons: "Only drinks were offered, no snack. There was food available for purchase, but no snack item provided."
Pros: "Wifi"
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Crew was efficient, and the plane was on time."
Cons: "The seating and luggage storage was a bit cramped."
Pros: "Entertainment system did not work"
Cons: "Crew provided a card to contact air Canada for compensation"
Pros: "This was the smoothest flight I've ever had. Great pilot."
Cons: "It was a bit delayed."
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "Roomy preferred seats"
Cons: "No snacks"
Pros: "It was a short flight but smooth and on time."
Pros: "Everything is perfect in this flight .. Thnx"
Cons: "Crew stopped severing prematurely. He said we were about to land and failed to serve my row and the one behind me. In the end we still had 30 minutes before we started the initial descent. When the person behind me spoke to him about it the steward was rude to him."
Pros: "It was a pleasant experience , the whole travel"
Cons: "Nil"
Cons: "The flight was late"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Q400 noisy, lack of storage space"
Cons: "My wife & I sat apart for the entire trip b/c Air Canada did not allow us to pick our seats till 24 hrs before the flight, except by paying a fee!"