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Pros: Business class upgrade

Cons: Sitting in window next time

Pros: Drinks served on flight. Comfortable seats.

Cons: Food.

Cons: Orderly sitting of economy class passengers

Pros: The crew is brilliant Punctual, spot on... 100% service delivery

Cons: Nothing

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Pros: Crew was extremely nice and comfortable flight

Cons: All was good

Pros: hilarious crew and they were very helpful

Cons: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Cons: Swiss air returned my bagage damaged and there is no way to report it!

Cons: Flight was 90 minutes late.

Pros: Nothing

Cons: Time schedule Better customer services

Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again

Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.

Cons: Seat angle adjustment was not the most comfortable for sleeping.

Cons: Seat recline was broken- wouldn’t hold position.

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Pros: Movies

Cons: Comfort. Jetblue offers betwee seats ne apacing betqeen rows

Cons: Movie selections, healthy snacks/food

Cons: Seats are too small

Cons: we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: Friendly staff

Cons: Didn’t get to pick seats

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Cons: 4 hour delay.

Pros: Flight was on time and clean.

Cons: They missed by special meal once.

Pros: Excellent service and food.

Cons: Seat could really use a real footrest instead of the metal bar.

Pros: The crew is very nice.

Cons: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Pros: Uncomfortable seats

Cons: Nothing

Cons: Late boarding

Cons: Nada, I slept through this leg and the staff let me be.

Cons: The sitting was so very small, I never traveled so crumpled.

Pros: The crew was great

Pros: The crew was very nice.

Cons: The seats had such little cushion that it made the flight extremely uncomfortable.

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Pros: The crew was nice

Cons: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Pros: IFE, good system, GUI, and good content, various options and languages.

Cons: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.

Cons: Food is awful if you compare with other major airlines products. Very old plane

Pros: Everything is well organized, crew members were great.

Cons: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Pros: Business class upgrade

Cons: Sitting in window next time

Pros: Good enough.

Pros: Good enough.

Pros: Wonderful on board service from the crew

Pros: The food and very professional and friendly service.

Cons: Nothing.

Cons: The sitting was so very small, I never traveled so crumpled.

Pros: Crew was very courteous and attentive

Cons: More fruits and green (non-starchy) vegetables

Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Cons: New variety of food

Pros: The sear was messy they didn't clean it it was full of pieces of bread.

Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Pros: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Cons: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Pros: Crew was great

Cons: Lots of screaming children. Not much to be done about that.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: All was great!

Pros: n/a

Cons: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.

Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Pros: rien

Cons: tout est à revoir !

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: Nothing.

Cons: Get us off plane. Been stuck at gate in plane for over an hour.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Movie selection are great

Cons: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: Helpful crew Good food

Cons: Our luggage came back damaged and open !

Pros: Salmon dinner was the best dish Lufthansa ever served

Cons: Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.

Pros: Very accommodating staff

Cons: breakfast served was still frozen.

Pros: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Cons: The snack sandwich was freezing cold...

Pros: Great flight

Pros: Crew were very nice and accommodating. Chocolate always appreciated!

Cons: The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight

Pros: Everything was excellent on this flight.

Cons: Maybe the food menu? But it wasn't bad.

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Pros: Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight.

Cons: The in flight screens weren't working well.

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee