Like the blanket. Food wasn’t good and boarding was a mess
Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."
Pros: "Flight crew was on top of things. Flight was smooth and ontime."
Cons: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Pros: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Cons: "Honestly can’t think of anything"
Cons: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Pros: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Cons: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."
Pros: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Seats actually fit a human! Snack options were a bit lame but that’s ok
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Another excellent flight and overall experience with Lufthansa. Short flight in a serene atmosphere. Slept throughout the flight. Thank you to the very nice crew.
The flight was canceled in the middle of the night with no explanation, and Lufthansa did not reschedule us on the same flight for the next day. We requested a non-stop flight like the one we had, but Lufthansa placed us on two flights (Germany to Paris and then Paris to Texas).
Im not going to nj my new route for tomorrow is chikagow
Pros: "In general, everything was ok aboard the plane."
Cons: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Cons: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Cons: "Make a flight for just for families or an area on the plane so we can all get some rest"
Pros: "Our flight was delayed by over 45 minutes because of some technical issues with the plane but the crew serving us was ever smiling and very courteous. They were making jokes and never once did i see them frown at any demand made by any passenger. The food was very good despite being plane food too!"
Cons: "Delayed flight!"
Pros: "I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful."
Pros: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."
Pros: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Pros: "The crew was nice and friendly."
Cons: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Cons: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Cons: "They terrible, no one should flight with this shitty company. Never departure or arrive in time, if you have short connection you never gonna make it."
Pros: "Informative to the very minimum."
Cons: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Cons: "Arranging the connection flight to wait for us, we were only few min late"
Pros: "There was no crew that I noticed....it’s like they were just working for themselves."
Cons: "Some of the worst, ergonomically incorrect, hard as rock seats I have ever encountered on a commercial aircraft!"
Cons: "At least one free drink or a small sandwitch on 2 hours international flight would be fair."
Cons: "Be prepared, that overhead bins for hand luggage are very small on this plane"
Flight was on time, staff worked hard to accommodate passengers, Efficient smooth flight, One washroom out of order but not a significant issue Easy short 3 hour flight
My flight from toronto to tampa is delayed for more than 3 hours.
Flight attendants were great. Wish there were more current movies and shows available. Only 1 Ted Lasso, was hooked, but only able to watch one episode.
The flight was operated by United Airlines, probably my best flight in the last 5 years.Crew was excellent,and food ,drink service was outstanding.
Air Canada lost our luggage, we are still waiting to hear when it gets delivered. Unfortunately Cleveland is not our final destination, it is very inconvenient not to have your clothes.
I appreciated the choice of free drinks, quite a few items to choose from. people were too noisy since there was no entartainement onboard, no tv screen
They had larger overhead bins and packed them better. My checked luggage arrived with me. Negative, the rear toilet was put off limits and stank up to row 30, even through my mask.
Not sure why our chosen seats got changed without notice and my husband and I were assigned seats ten rows and the whole width of the plane apart. But we were able to get this changed thanks to two helpful gate agents in Toronto and Montreal.
It was a comfortable flight with very good staff on board. The in-seat entertainment system on the Airbus aircraft was easy to use and had an excellent selection of things to watch or do. The things that could be improved aren’t under Air Canada’s control — the gate assignment at Pearson changed twice for the flight necessitating a long walk from the originally assigned gates to the gate that the flight actually used. Not Air Canada’s fault… Pearson management needs to get its act together…
Air Canada did not provide a reservation number for the code share flights with GOL that made it impossible for me to find my three flights with them, reserve flights, make changes, etc. Air Canada was unresponsive to multiple contacts from the concierge at the best hotel in Rio who said the Air Canada line in Brazil was never answered; multiple calls from me over a five-day period to the Brazil and US / Canada numbers were never answered. Also unanswered were Tweet and IM, which were recommended by the Air Canada app and online as a way to reach customer service. I was unable to reserve a seat and confirm a special meal - not life or death but expected and customary interactions with an airline. Air Canada offers an easy way to designate food preference but doesn't include vegan in the choices. Somehow, on the Sao Paolo-Toronto flight, I had food with tofu and soy protein; the flight down was pasta with cheese - not optimal. I give GOL credit (code share partner) for the tofu and soy.