Cons: "Very well executed."
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Cons: "70’ late on a 45’ flight"
Pros: "Officers in the airport are rude and offensive, racial discrimination."
Cons: "Change their employees, arrogant, not professional"
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Cons: "I could have used USB charging station."
Pros: "Crew was great"
Cons: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "All operations a-ok"
Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."
Pros: "Spacious seats"
Cons: "Bag check process"
Pros: "Everything was perfect"
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "Very Pleasant Staff!"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "Friendly staff"
Cons: "Seats were horribly uncomfortable"
Pros: "upgrade to business class"
Cons: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Cons: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Pros: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Pros: "It was an amazing flight with an amazing service thank you United."
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Smooth flight"
Cons: "Crew just ok."
Pros: "Friendly service, superfast check-in"
Cons: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Cons: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"
Pros: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Pros: "When we landed"
Cons: "Everything else..."
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Pros: "Enjoyed the service."
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "Comfy, loved the individual Tvs and food was great!"
Cons: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Pros: "The crew was very attentive and accommodating."
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "Crew fine"
Not having 2hr delays would be great
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Cons: "Everything was excellent! I will be flying with them again!"
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Pros: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Cons: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Pros: "Attendants very nice. Movie selection...OK....not great ON TIME!...except"
Cons: "Food mediocre in economy class Seat back in front of me was stuck in non upright position by 1.5 inches which made me feel uncomfortable...too cramped. Pilot landed us early & then we sat on tarmac for 30 mins + because gate wasn't ready!"
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "Food was great"
Cons: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Pros: "Asked for an extra pillow - handed that straight away. Excellent food - loved every meal, both portion and quality. Boarding process was smooth too. Pilots are always great."
Cons: "Would have been nice to get upgraded to premium economy since they had seats available."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Pros: "Over crowded"
Cons: "No entertainment"
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Cons: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Same as above."
Cons: "Same as above."
Pros: "The schedule"
Cons: "Could not cancel flight and was charged for it."
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Boarding was fast Crew was polite"
Cons: "There was no entertainment on board!!!!!!"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Pros: "comfort, crew"
Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pros: "Food, entertainment, crew are warm welcoming as well."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Cons: "flight was late; food was not so great, lunch and dinner were the same; :-("
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Food was surprisingly good! Pretty good selection of entertainment."
Cons: "Leg space was limited- even for a 5'4" person!"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Free upgrade to business class!"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Pros: "Very accomdating crew"
Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
Cons: "The fees for the sporting bag was out of control expensive"
Cons: "Food is looking not fresh and quality is cheep ...."
Pros: "The crew members were so sweet."
Cons: "Flight was late. I missed my connection."
Pros: "Stewards dis perfect job"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Pros: "Service was very good"
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Pros: "Efficient timely."
Cons: "The crew dropped the bottle to the head of my son."
Pros: "It got me where I wanted to go, non-stop, for a reasonable price."
Cons: "The economy seats seem to be narrower than they are on other airlines."
Cons: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Pros: "Flight was in schedule, friendly staff"
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Cons: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Pros: "Not much!"
Cons: "No one available nor willing to help with checking process. Told to just try the checking machines."
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Cons: "Not one thong!"
Pros: "The direct flight' and the comfortable seat"
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "Being on time"
Cons: "No pillows,only carb food"
Cons: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Pros: "Efficient crew, good meals,on time arrival."
Cons: "Took a while to board and could use more updated films-minor details."
Cons: "The vegetarian meal was OK"
Cons: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Pros: "Whole process of checking in, security, and boarding was very easy."
Cons: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
Pros: "It was fast and comfortable"
Pros: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Cons: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pros: "On time, comfortable flight"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Pros: "Everything seemed all right"
Pros: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Cons: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "Everything worked well."
Cons: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Cons: "The seats were uncomfortable when reclined. My legs felt awkward without support"
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "Seems odd to have to pay for a water and coffee on a flight."
Pros: "Friendly crews, good coffee"
Cons: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
A short flight from City Airport. The whole experience was faultless. Every flight should be like this.
BA rescheduled the flight twice & then cancelled it altogether with no rebooking options.
Pros: "The limited amount of people flying"
Cons: "Updated tv and movie selection"
Pros: "Very comfy seats."
Pros: "The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first."
Cons: "Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk."
Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "Super friendly and never skipped the details."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Pros: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Cons: "I was overall happy with the experience."
Pros: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Cons: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"
Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."
Pros: "Flight was uneventful (the way it should be) although it was over an hour late leaving LHR. The cabin was clean and in generally in good condition. Leg room was okay for a short flight. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive!"
Cons: "The bag drop at LHR T5 was bad. I was in line for almost 25 mins waiting to use the self-serve system. Almost every one of the 10 or so people in front of me had problems with the system and had to call over a staff member to help. It would have been so much quicker to have the 'old style' way of having check-in staff receiving bags!"
Pros: "We made it"
Cons: "Might be the London airport but we did not know what gate to go to until boarding time."
Cons: "Flight delayed three hours missed connection in London Encountered train strike which could have avoided if plane was on time."
Cons: "I understand the flight was delayed because of the thunderstorm, but even then, the boarding process was horrible, at the airport they didn't know what was going on and people could board with no logic. It's also unbelievable that with a flight with such a delay, where we were told that at the gate that there was a limited amount of food on board, whatever was available (even water) was not kindly offered, but was on sale only."
Pros: "I made it"
Cons: "If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience."
Pros: "Excellent, courteous crew. Flight punctual."
Pros: "Service was excellent, and the 777 flight was very comfortable. The flight attendants were remarkable. The ticket agents had difficulty rebooking the London to Milan leg of my flight when that flight was cancelled while I was on the way to the airport, but they were somehow able to get me onto an earlier flight than was originally offered. What I gathered was that the computer was not very cooperative. The ticket agents were incredibly helpful during this process."
Cons: "I lost my original exit row seat somehow and had to inquire into it. I think what happened was that while the ticket agents were able to rebook my cancelled London to Milan flight, my seat reservation on the Seattle to London leg got lost somehow. I suppose another passenger may have grabbed my seat during that rebooking process. I noticed the changed seat assignment only after I left the ticketing counter. I was able to get a different exit row seat (but with less leg room) assigned to me by inquiring with the agent at the gate."
Cons: "Theres no entertainment and I had to run to my gate because the connection time is so short."
Pros: "Great service, easy travel from Heathrow Terminal 5."
Cons: "Shame the complimentary drinks have gone, sign of the economic times."
Pros: "Crew were friendly and boarding was quick... the flight landed esrly"
Cons: "The food choice was limited not many snacks and chocolate"
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Cons: "Unable to book a seat in advance"
Pros: "Crew was friendly"
Cons: "Breakfast was ridiculous, just a small chocolate bar!!!"
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "Very helpful and professional staff."
Cons: "My two flights on BA were the coldest I’ve ever experienced. Everyone needs a blanket during the flight. My feet were cold even under the blanket. There was also a cold air vent blowing cold air on my near the floor."
Cons: "Didn't even offer you a bag of peanuts!!! Weak!!"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Flights were on time, staff was courteous."
Cons: "leg space was inadequate, air conditioning was not adjustable, choice of indian movies was not very good."
Cons: "Boarding security very bad"
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Passengers were boarded even though a delay was expected due to weather in London. Would have appreciated waiting at terminal instead of on plane."
Pros: "The crew was pleasant/friendly, but I'm not sure if one of the male flight attendants was extra friendly because the girl next to me was cute, I guess I got lucky and benefitted from that and got excellent service"
Cons: "There were no USB ports to charge my phone... the movie selection was average, and the entertainment system was a little old, the touch screen didn't work. Being from America, the drink can 150ml is TINY and I was always thirsty."
Pros: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Cons: "Just a bad overall experience"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Large, generous leather style seats. Snack was a half-baked buttered up ham & cheese croissant (don't expect french quality, it's sustenance only) Crew was wonderful with fixing us a tea & shortbread when we asked for it while on ground"
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h back. They knew about it yet, let us board the plane more or less on time. Once on board they told us we'd stay on ground for 2h, and if anybody wanted to other plans on this new years eve, they had 5minute to get off the plane. I had only 2h transfer time in Heathrow and asked if I got off if I could be rerouted through another hub. The stewardess had no clue, but said this is usually dealt from London and they have more options there, so I staid in plane. It would have been better to know that in terminal where wifi was available and we could have BA customer service give us individual attention."
Pros: "The BA flight attendants still know the meaning of great service."
Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Pros: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Cons: "At least give a glass of water."
Cons: "Boarding was awful"
Pros: "Seat reclined far back"
Cons: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Cons: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"
Pros: "On board service and entertainment. The plane itself was clean and comfortable."
Cons: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Cons: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Pros: "Crew was very pleasant and attentive."
Cons: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Cons: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Pros: "Seats were fairly comfortable with decent leg room."
Cons: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Pros: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Cons: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Pros: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Cons: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Cons: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Cons: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Cons: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "Lots of empty seats so more room"
Cons: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Cons: "Even after meal request few days back, no veg meal available for this long journey"
Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"
Cons: "crew indifferent; entertainment limited; food not so good"
Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Pros: "Clean and somewhat comfortable"
Pros: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Cons: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Cons: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Cons: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Pros: "Keep working as this and we always travel with you.Thanks"
Cons: "We got stuck on the plane for an additional 5 hours before take off because of the smallest amount of snow. Even knowing how much extra time they did not load any extra food on the plane. We finally took off only to be rerouted to Lome instead of Accra which took an additional 2 hours. The whole thing took an extra 7 hours. From 11am to 12:55 pm we were provided only 1 meal and ice cream. The staff were not apologetic at all, they said if we wanted to be mad at someone it should be the weather... They should probably go back to customer service school."
Pros: "Pleasant crew,good ice cream"
Cons: "Meals are OK by repetitive if you have several long flights in one day."
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "Leg room seemed above average. Food was very good."
Cons: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Pros: "Direct flight"
Cons: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "Same as above"
Cons: "Same as above"