Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Stockholm Arlanda
|October||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (10% more expensive on average)|
Average price round-trip
|C$ 1,219||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 759||or less|
Good deal one-way
|C$ 373||or less|
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Scores according to KAYAK customer reviews
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Cons: "Breakfast/snack is very bad, but no airline provides anything decent."
Pros: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Cons: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Cons: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Cons: "Turbines did not start up initially. 1h delay."
Pros: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Cons: "Perfect in my book."
Pros: "Crew and food."
Cons: "Entertainment was ok."
Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Pros: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Cons: "No complaints."
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pros: "We were treated very well by all staff. Very nice crew"
Pros: "Friendly and helpful crew."
Cons: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Cons: "It was great experience with them"
Pros: "Clean(though toilets still had a little bit of smell, better than Delta and United anyway... The food was surprisingly good, way better than United and Delta! The staff is very professional. The chairs are better than what I experienced with other airlines."
Cons: "On this flight only, the toilets had a slite smell. Usually German bathrooms are an example for the rest of the world to follow in cleanliness."
Pros: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Cons: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "The crew was very accommodating. I was surprised that the food was as good as it was."
Cons: "The seats were very small. I am a woman in her late twenties under 5 feet tall and I had difficulty getting comfortable in the seats. The temperature was too hot the entire flight and I was unable to recline my seat back in order to sleep. Two bathrooms were out of commission the entire flight. This was the worst experience I've had on a red eye flight to Europe (I've traveled at least a dozen times between the US and Germany)"
Pros: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Cons: "I would like for this airline to close down and never hurt anyone again!"
Pros: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Cons: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pros: "The short transist time in Frankfurt"
Cons: "The entertainment systemis was sub par."
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The crew was excellent. Attentive and respectful of people (which did notified on the Lufthansa leaving US for Munich). The crew has a tough job at all hours of the day, but passengers as clients are just people cramped for 8 hrs and trying to enjoy their time as well,and this crew from Munich to US seemed to get that."
Cons: "The seats in economy are extremely close (front to back) for short people leg room is fine, for general height (5'4" women; 5' 10" men) and above it is unhealthy for a 6 -8 hr flight."
Pros: "Crew are very helpful, but some how looked unorganized"
Cons: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Pros: "Quick and easy in all aspects"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Little food"
Pros: "great food ,service"
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Pros: "We got there"
Cons: "Had to get a replacement plane when the first one had issues."
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pros: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."
Pros: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Cons: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Cons: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pros: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Cons: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"
Pros: "Space and service"
Cons: "Only the lunch wasn't good, there was only pasta at the moment"
Pros: "Great staff on board made our flight enjoyable."
Cons: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."
Pros: "The seats were so comfortable"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "All good"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "The crew!!"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "At some point the luggage was lost. here."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "In flight food was enjoyable"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Tiny old cramped plane."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "I wish I found somebody to take me around"
Cons: "No complains"
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Pros: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Cons: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Pros: "Fast connection in Helsinki!"
Cons: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."
Pros: "Nice flight"
Pros: "It was comfortable and smooth."
Cons: "It was all good."
Pros: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "No food or entertainment"
Pros: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Pros: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Cons: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "Great gate and in-cabin crew. LOVED this flight."
Cons: "Nothing to report"
Pros: "It was very quick"
Cons: "Wifi spotty"
Pros: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Cons: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Cons: "It is too hard to carry stuff on the stairs at the airports"
Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Cons: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Pros: "Tiny turboprop. Ok flight."
Cons: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Cons: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Pros: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Pros: "Food and crew"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Pros: "The onground staff at CDG was nice. The bus ride to the planes was not."
Cons: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Pros: "everything was ok."
Cons: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Pros: "It was a quick, smooth flight."
Cons: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Pros: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Cons: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Cons: "Flight was moved to LA. I paid more for this ticket so I did not have to fly out of LA. We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up!"
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Cons: "No in-flight entertainment and seats didn't recline well"
Pros: "Crew got into the Christmas spirit"
Cons: "Audio sockets had "scratchy" sound quality, no matter which headphones were employed Touch screens were very unresponsive and viewing listings was infuriatingly slow - I would prefer to use a simple list without pics"
Pros: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."
Pros: "Services, food, smooth landing."
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Cons: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Pros: "Very good flight"
Pros: "Crew were friendly and professional."
Cons: "Entertainment system had a few issues."
Cons: "No leg room, flight attentend ignored me twice and I had to get up to get a answer from him."
Pros: "Dinner was very good and nice crew members."
Cons: "Old plane...Uncomfortable seats....lousy entertainment tv and poor breakfast. Plane departed almost 1.5 hrs late"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."
Pros: "Crew was fine. Seat was fine."
Cons: "No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that."
Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."
Cons: "flight attendants were not friendly, on their phones as we deplaned, no smiles The entertainment options are terrible."
Cons: "Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed."
Pros: "Overall, it was an amazing experience! The flight attendant actually gave me a tip on how to best eat a cookie I ordered."
Cons: "The only issue I had was boarding. There seemed to be no order to it, but we all got on the plane okay and took off on time. It did not take away from the experience."
Cons: "Please offer more gluten free food options. Thanks!"
Pros: "Seat a little hard."
Pros: "Was seated in 38F when I checked in, it was a non-existent seat. A lot of ppl was seated in non-existing seats. Staff had difficulties redo the seating. Flight was delayed with almost an hour. That's just plain bad."
Pros: "Crew nice and courteous"
Cons: "More comfy Seats, with non conflicting armrests"
Pros: "The crew was excellent and the seat room is generous compared to some Canadian airlines."
Cons: "Can't comment on the food as none was paid for"
Pros: "First flight to Iceland was 7.5-8 hours long, and no meal were provided! There’s only refreshments. It’s over dinner time god sake and long hours."
Cons: "Let’s passenger know there’s no meal provided in advance. They can atleast grab something at the airport or pack some snacks"
Pros: "nothing problematic on this flight, nice leg room!"
Cons: "Comfort on planes is just ridiculous. You have to pay for food on Iceland Air international flights, whereas it is included on other airlines. There is no interactive entertainment (games or other), and you have to buy a headset or bring one. Boarding takes so long..."
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Pros: "Seats were comfortable with more leg room. Flight price was good."
Pros: "Low cost yet comfortable."
Pros: "The opportunity to check in on line thanks to you Kayak"
Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."
Pros: "Good space between seats"
Cons: "Bad communication between the crew and the land staff they had us start boarding and then stand and wait in the hallway for 30 minutes"
Pros: "Overall great airline"
Cons: "Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting..."
Cons: "The scheduled one-hour layover was ridiculously short. By the time the plane lands a few minutes late, then you actually get off the plane, you still need to take a shuttle bus to the terminal, where you wait in line for Customs/Immigration. I took a few minutes to use the bathroom and buy something to eat, then arrived at my gate to find they were on the final boarding call. Since the entire flight was full of promo videos for Iceland, it would have been nice to have at least a few minutes to look around the airport, and maybe even shop a little."
Pros: "The crew was pleasant but not overly friendly. The plane was more or less comfortable."
Cons: "I did not like that there was no food given. Even a package of peanuts or crackers would have been something."
Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Pros: "I slept the whole way."
Cons: "There was a piece of lettuce shellacked to my seat which I could not scrape off. Otherwise I was fortunate enough to sleep the whole time. Would it kill Iceland air to offer a small snack? For those who didn't know there's no food or didn't have time to pack anything or don't have extra money this could be detrimental."
Cons: "I've travelled to 40 countries in my life and this is the FIRST time on a international flight that I was NOT given ( free ) food."
Pros: "Plus my new suitcase was damaged line it was dragged on the street and beat up I will follow up to get them to pay for my luggage"
Cons: "Never fly that airline again"
Cons: "The flight was and hour and a half taking off and we almost missed our cruise connection because of it"
Cons: "My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!"
Cons: "Boarding the bus was crowded, disorganized"
Cons: "On a long fliggght"
Pros: "The crew were kind, attentive, and pleasant. The leg room was appreciated"
Cons: "Not even a complimentary snack was offered during the 7 hour flight, let alone a glass of wine or beer. These used to come standard. The entertainment system was also of poor quality in that the audio connection was damaged."
Pros: "On time departure, on time arrival and good in flight service provided by excellent flight attendants."
Cons: "Confusion at the airport, but that was due to sheer number of travelers. The airline staff handled it very well."
Cons: "not enough liquids served"
Pros: "New planes nice staff"
Cons: "Uncertainty of arrival connection, we have a flight in a month with a tight return schedule. It was disconcerting."
Pros: "I liked the wide foot room and the entertainment. I also liked the variety of food selection and that beverage was not a separate cost."
Cons: "I didn't like the service at the help desk Alyza. We had trouble getting our tickets they were no help in fact we solved it on our own after 30minutes of wasted time by calling the flight company ourselves. The checking in desk was very nice and helpful."
Pros: "Pretty much nothing on this flight. It was delayed out of Paris. It was delayed in Reykjavik. The Reykjavik terminal was overcrowded. The service by the crews once on the plane was good."
Cons: "The whole flight was not great. The spiced tomato juice ( Bloody Mary mix) was awful."
Pros: "Legroom and my bags made it"
Cons: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Pros: "Everything A-OK."
Pros: "All of the employees are highly professional and very kind. IcelandAir is my new favorite company for flying!"
Cons: "Everything was great!"
Pros: "See comments above."
Cons: "See comments above."
Pros: "Efficiency, attentiveness, and competency of the crew. ALSO: Baggage included in the fare - no surprises."
Cons: "The industry standard of cramming patrons into tight quarters. NOTE: These ratings and comments apply to all four flights between Boston and Stockholm."
Pros: "Friendly and helpful staff, and a very smooth ride. They had a lot of movies for in flight entertainment as well- I recommend the Iceland air documentaries!"
Cons: "No free in flight food, however there were lovely options to purchase!"
Pros: "Crew, Reykavic Airport"
Cons: "Really surprised there wasn't a meal served on a trans Atlantic flight. Seat didn't recline in exit row"
Pros: "Smooth flight. Very comfortable."
Pros: "The Keflavik airport is easy to navigate. The crew was very friendly and continued to provide drinks throughout the flight."
Cons: "The space between seats seems to have shrunk from our previous flights. The boarding process is really unorganized."
Pros: "The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland."
Cons: "Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."
Pros: "Honestly? Not much."
Cons: "No seats in terminal and no direction as to where to go. Construction made it confusing (random locked doors to main walkways) and the terminal stank. No order for boarding. We were bussed to doors at front and rear of aircraft so passengers were attempting to pass each other in the plane aisle whilst looking for their seats. Staff seemed stern and unhelpful overall. we were super excited to fly Icelandair and go through Iceland (it's been on my list for places to visit for years), and so we were extremely disappointed with the entire experience. Unfriendly people and uncomfortable flights and layover."
Pros: "Quick flight and boarding"
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "Good crew"
Cons: "Leg room!"
Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"
Cons: "Feeling like one of many cattle funnelled through an already over-capacity system."
Pros: "Crew was nice!"
Pros: "It was an uneventful flight."
Cons: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Pros: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Cons: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."
Pros: "Entertainment choices. Friendliness and professionalism of the personnel."
Pros: "Crew was very helpful Plane was clean Food was hot"
Cons: "Plane was old. Small screen; limited relimited recline. No usb charger. Headphone jack loose. Seats not the best."
Pros: "Good service"
Pros: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Cons: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."
Pros: "The steward was nice."
Pros: "nice employees"
Cons: "for the second time on this flight, the onboard devise for credit cards would not accept mine. this is the same card i used to book the flight. i complained to british air last time but they obviously haven't fixed the problem. there seems to be a problem using american credit cards these flights. is is a problem because nothing is free. luck;y a flight attendant did feel bad about it and gave me a glass of water"
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Cons: "Flight was delayed. No refreshment. Very bumpy ride"
Cons: "definitely a significant downgrade from my first flight from dallas to london. this flight from london to bangalore was outdated, with old entertainment systems, no usb connection, no snacks available. also we were shuttled from the boarding area on a crowded bus to the plan and had to climb several stairs with our heavy handbaggage up to enter the plane. crew was ok, nothing special. i've traveled british airways quite a few times from the USA via London to India and always notice the downgrade on the flight to India."
Cons: "Three hours late."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "Everything. Thank you and keep up the great work"
Cons: "My seat was broken."
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Cons: "Wasn't entertainment...no big deal, I just gave it a no stars because of that"
Pros: "How short the flight was and the fact that I had an empty seat next to me."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."
Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."
Cons: "Space for legs"
Pros: "Movies Food Wine"
Pros: "Relatively on-time give IT issue from prior day."
Cons: "Crew not as friendly. Kept getting bumped awake by flight attendant with rather wide hips and no apologies. Boarding process a mess. I had Ruby status but couldn't board with other having Ruby status because I was in economy?? Announcements at gate were poor, hard to hear and again, disorganized. We were slightly delayed."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Cons: "Seats on 747 recline back way too far. Could not enjoy my flight back from London with the guy in front of me reclined back so far. Was forced to recline my seat all the way back as well if I wanted to watch anything. I guess it's OK if you are on an overnight flight and just want to sleep. Everything else was great though."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Cons: "There was no direction when boarding, resulting in 2 lines of people from different direction trying to board! No entertainment at all. You have to pay for even water."
Cons: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Pros: "staff were good"
Cons: "out of date entertainment food"
Cons: "British Airways pilots are horrible. Every time I fly with them it feels like I'm a part of a spoof reality show where they let special needs kids land the plane. Secondly, I exchanged my round trip ticket because their flight time changed and some genius cancelled my return trip and it took me 1.5 hours to figure it out. That also caused me to walk around BWI twice from American Airlines to British Airways. Lastly, NO PRECHECK!? Dumb. Flight attendants were great...everyone else is bad."
Airlines flying from British Columbia to Stockholm Arlanda have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Stockholm Arlanda
Masks required on board, masks provided on flights from British Columbia to Stockholm Arlanda
Social distancing seating
Middle seats unavailable to book on flights from British Columbia to Stockholm Arlanda
Testing for antibodies, testing for symptoms for flights from British Columbia to Stockholm Arlanda
Waiving of change fees. Search flexible flights from British Columbia to Stockholm Arlanda