Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to British Columbia
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|October||Best time to beat the crowds (7% less expensive on average)|
|July||Most popular time to fly (22% more expensive on average)|
Average price round-trip
|C$ 853||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 671||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 24m
The cheapest ticket to British Columbia from Buffalo found in the last 72 hours was C$ 198 one-way, and C$ 441 round-trip. The most popular route is from Buffalo to Vancouver Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 198.
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Scores according to KAYAK customer reviews
Pros: "Crew was friendly, great entertainment"
Cons: "Temperature inside the plane was freezing cold, ran out of snacks & small bottled water for premium economy"
Pros: "Yes the crew was amazing!"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Cons: "I have flown Alaskan Airline that had movie screens. That would have been super since my flight wad 4 and half hours long"
Pros: "Great crew"
Cons: "No drink service - not even water."
Pros: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Cons: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Pros: "Seat space was adequate, even in window seat. Nice to have movies and flight tracker. Love having USB power!"
Cons: "Gate delay before disembarking at BWI"
Pros: "When we landed"
Cons: "Delays. Pricing , pay for every amenity"
Pros: "Arrived on time and in one piece"
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "Everything was great!"
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Great price, good flight."
Cons: "On our flight to Seattle there was a flight attendant who looked a little annoyed with her day, but hey, we all have days. She didn’t treat me any different than anyone else."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Great otherwise."
Cons: "6 Hours flight. A free meal should be included."
Pros: "The attendant at the counter was extremely helpful in getting us a refund and a credit toward a future flight."
Cons: "I got a message on Thursday saying my Friday flight was cancelled and that we were rescheduled on exactly the same flight. I called to confirm, and the representative on the phone and her supervisor both confirmed that there was no change to my itinerary. Flash forward to Sunday morning and I call to find out that my return flight was cancelled and that I had to take one the next day. I wound up renting a car and driving back to my home airport to pick up my car and finally drive home."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Coconut chicken was actually pretty good"
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "Friendly. Uneventful. Roomy."
Pros: "The service was great, everyone was very friendly!"
Cons: "The change from virgin airlines to Alaska was a bit confusing. I was told conflicting things and was not told that I would have to pic up my checked bag to re-check it. There needs to be more clear instructions on what someone needs to do if they are flying with both airlines."
Pros: "My flights were on time.. Aircrafts were clean. Just wish sests had a little more room"
Cons: "Wish seats had a little more room"
Pros: "On-time, no unpleasant surprises."
Cons: "The seats had plenty of leg room but seemed incredibly narrow. I was definitely rubbing my neighbors and I am a petite lady."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Pros: "Crew was good, very helpful for people making tight connections in SEA."
Cons: "Seats were bad, to short in seat and back for most people."
Pros: "It was a direct flight"
Cons: "No wifi or entertainment, minimal snacks, some turbulence which made crew very rude/curse. They were not nice."
Pros: "Crew was very friendly and engaging, even for late in the day."
Cons: "Consistently behind in communicating to passengers that delays are coming. We were informed that the plane was being delayed well after the boarding time had expired on the board. Seems like a pretty simple concept when your plane isnt even on the ground yet for your next flight...come on Alaska."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Plenty leg room"
Cons: "I paid $25 to get an earlier flight. Plane was brought back due to pressure failure. Changing aircraft. Would like my money back for the inconvenience of leaving later and having relatives wait in San Jose. Please let me know. Thanks"
Cons: "Late late late"
Pros: "The upgrade to 1st class was nice."
Cons: "There was a horrible smell remaining from a previous flight. It was awful. The staff tried to spray but there was no hope. It was awful."
Cons: "I booked the flight which goes from PDX to Vancouver and Vancouver to ICN. I was going to take the Alaska Airline to go to Vancouver, but I couldn't board the flight because I didn't have a visa for Cannada. You should notice me if I need the visa or not when I booked this flight. Because of this, I should change the flight which took extra charge. Moreover, I lost my baggage between this situation."
Cons: "Same comment on boarding procedures."
Pros: "Everything.boarding assisting those that neededit.time and infor about flight while in the air about time and conditions."
Cons: "Nothing.flight attendants and pilots were all working together to make the flight as i hoped it would be."
Pros: "Built in USB chargers, friendly flight attendants, good service, good food options. One of my favorite airlines"
Pros: "Pilot told us it would be 10 mins really took an hour to taxi and park plane."
Cons: "Pilot lying"
Cons: "Passport card not valid for travel, could not take flight."
Pros: "Great crew."
Cons: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Cons: "Great flight"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "crj900 from BUF-MSP is a wreck. worn out, uncomfortable seats, cold air coming from floor toes were numb for about 20m after flight. Flight delayed, missed connecting flight, lost comfort+ upgrade I paid for. No excuse for pitch in main cabin on 737-900 ER."
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Cons: "13 hour delay"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "No delay"
Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."
Pros: "Never made the connecting flight."
Pros: "Crew was friendly, helpful and provided comfort"
Cons: "More seat space"
Cons: "Departure delayed by 1hr30"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Cons: "Never made it because of my originating flight"
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "On time."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Staff very courteous and professional"
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "to their Diamond Medallion customers"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Yes, they are."
Cons: "If we have something to watch."
Pros: "I booked Cathay pacific but they changed to China Southern without any notification."
Cons: "Choosing my seats without paying extra."
Pros: "This is a no frills flight that does not offer food or entertainment."
Cons: "Seats are always uncomfortable as it is a smallplane"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "On time, friendly staff and service."
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Did not expect anything but it was actually good and pleasant."
Cons: "Flight was delayed 6 hours"
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Pros: "Great staff and spacious plane"
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "The crew and flight was amazing."
Cons: "Checking in was horrible. I stood in line while many of the agents kept chatting with each other. Then when they finally noticed that I was still standing there 2 of them waved at me. The agent who checked me in acted like I was inconveniencing her, she had a really bad attitude."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers i Vancouver were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Cons: "I checked my little carry-on and it was in Calgary but didn't make it to Vancouver. Trust it will be delivered today."
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "The friendly crew."
Cons: "Crowded seating. Canceled flight. Moved to a much later flight and that one was late taking off. Use to like flying West Jet when it started flying to Canada. Not so much now. Scheduling is getting worse. Are you canceling flights because they are not full planes?"
Pros: "good looking crew members"
Cons: "ugly pilot"
Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Pros: "What more do want? Loved the West Jet app Option for in-flight entertainment. Became a West Jet member and have applied for the West Jet credit card....What more can I say? Are there any job openings in Puerta Vallarta?"
Cons: "I didn't care, but my travel companion was not impressed when they ran out of cookies."
Cons: "We waited almost an hour to get our luggage"
Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"
Cons: "the 3 hr security line up"
Pros: "Thankfully our flight wasn't 100% full. Our baby got a seat to herself, which allowed her to sleep the whole trip, ans my legs didn't fall asleep from her weight. Blessing! The staff were very accomodating and friendly for parents travelling with young children."
Cons: "Internet was down so not entertainment whatsoever. Planes of any size or length of travel should have at least a few tv's so we can watch something to pass the time. Cookies are surprisingly delicious, but your choice between pretzels and cookies are very limiting (and boring). Another option would be much loved."
Cons: "Let me see, waited over an hour for a flight to catch up from Ottawa. Now flight to Vancouver over an hour late, gets in about 10 minutes before flight to Hong Kong leaves. So they say will wait for us as flight not full. Nope, flight leaves without 7 of us. Got the " don't know what happened" look. So they give us a $60 dollar food voucher, and take us to hotel because now must wait 12 hours for next flight. Tell us to be in lobby at a certain time to catch shuttle back to airport. Time comes, sorry no room, and buggers off. They call taxis, when drivers find drive for vouchers, tell us to load own baggage! Not likely to fly West Jet again."
Pros: "the westjet app is great. however the flight home did not have it.."
Cons: "on our westjet to Puerto Vallarta the air conditioning vent above my brother's seat dripped all over him. on the trip back the screen on the back of the seat in front of my other brother didn't work so we had to share. not terrible, but a little annoying considering the amount we pay for tickets."
Pros: "On time. Crew was great"
Cons: "Took a long time for the ground crew to set up the bridge which caused delay in deplaning"
Cons: "I'm a bit disappointed by the services provided by Westjet: 1) I never received the confirmation of my fight/booking from Westjet; 2) I was not aware that the connecting from LA to SJ and SJ to LA were operated by different companies therefore I was not able to check in or even to check the gate information at the airport. I almost missed my flight from SJ to LA in the early morning 3) at the SJ airport, I was not aware that the flight from SJ to LA was operated by Delta not American airline. However, the Westjet customer services 1-888 number listed in your Kayak confirmation was not a correct number. I even tried to look up another customer services number of Westjet by searching the Westjet website, the number I found was not in service neither. I almost missed my flight from SJ to LA 4) At the LA airport I was told that I was not able to board the flight because I did not have the Canadian ETA. they said they would pull my checked luggages and flight them with my re-scheduled flight and will be shipped to the final destination Vancouver, Canada. when I arrived Vancouver, both suitcases were not arrived with my flight. One arrived with my original flight and the second were missing. The agent could not even tell me where the suitcase was. Moreover, the second did not arrive the time I was told it should arrive. My second suitcase was not allocated even before I left Vancouver to Europe one day after my travel. 5) No one responded to the luggage services number provided in the document. I could only successfully login to the link for the checking the status after I returned home in Brussels. 6) I was told that the second suitcase will be delivered to my home in Europe by another company. Currently I'm still waiting for my second suitcase."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "staff was nice, plane clean"
Cons: "cheap airlines! They do not feed you on an international flight! You have to buy your seat ahead of time, or get assigned. You have to pay for all your luggage. They do not even give one bag on international flight. You can down load an app for entertainment, or rent their ipads. Many of us said, worst customer care ever, and never again"
Pros: "Very reasonable fares, pleasant service. I had to call customer service and got prompt help."
Cons: "I've had two flights with WestJet. Both flights had their take-off times altered significantly a couple of months ahead of time. (One by 45 minutes, one by 2 hours.) In addition, both took off 2-3 hours late."
Cons: "Cramped seating"
Pros: "Being disabled I found everyioine very helpful and friendly"
Pros: "row to myself"
Cons: "no free wine!"
Cons: "During my booking I ended up with my return flight being on the same day as my departing flight. I was surprised that this was not noticed as I would not have even reached Vancouver before I was scheduled to return. My fault too as I did not look at the tickets when I printed then off before we left Fortunately there was only a 120.00 charged to change our tickets. I am just thankful my husband noticed the day before we got to the airport to come home as the flight was totally booked."
Cons: "tow ticky packs of snaks in 5 hours flight"
Cons: "When we were checking in, they told us we had not payed for our seats and the flight was full so we could not sit together? I did not understand that. Long overnight flight so I was counting on my wife and I leaning on each other to get some sleep so that was no so good."
Pros: "friendly service. Both ground staff and attendants"
Pros: "First time to travel with Westjet, overall Very nice experience"
Cons: "Where to begin, the flight was continually delayed with no good explanation and ended up being about 3 and a half hours late, the seats are uncomfortable, the screens are tiny, you have to pay for each movie, no meals are included, have to pay for ANY checked baggage... What is this, Ryanair. No coupons or anything for them being so late, and we were moved to different seats. STAY AWAY FROM WESTJET. Never flying with them again ever."
Pros: "How nice the staff are"
Cons: "Landing was abit rough"
Pros: "The plane was exceptionally clean (looked almost new) and the flight attendants were pleasant and a bit funny. Really great experience."
Cons: "Free beer. O, wait you had that!"
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "The plane works"
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Pros: "Crew was great and the flight was nice other than the one issue."
Cons: "Lady told me my bag was too big and tried to force me to check it. I’ve flown all over the world with this bag and never had a problem. Also when I walked down to the plane, I just walked right in and the bag fit perfectly and nobody said anything. She needs help with how she handles these things."
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "Good attention in food services."
Cons: "Entertainment selection was mediocre."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Cons: "The ground crew in CDMX is inept."
Pros: "I loved the city of Puerto Vallarta,Mexico. I will encourage anyone interesting in visiting Puerto Vallarta to take Delta,or American Airlines"
Cons: "Aeromexico canceled my flight 5 hours before boarding on May 24th 2018. Then rebooked us two days later on May 26th 2018"
Cons: "Super hot humid no air conditioner at the airport elevator didn’t work and I’m handicapped so I had to pain he walked on the stairs"
Cons: "In general very poor customer service"
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "flight on time, arrived on time. Everyone friendly."
Cons: "As with most airlines, lots of waste with food packaging. Don't need food and with drinks fill cups that can be re-used. Didn't realize our seats in emergency seating don't recline. This was very uncomfortable."
Pros: "Friendly and efficient cabin crew, The crew flies Mexico-Portland and back, a long haul but maintaining attention and service all the way."
Cons: "Hassles at TSA, not the airline's fault."
Pros: "Overall great experience."
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Good hot meal"
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: ""Free" booze."
Cons: "Some of the worst service I have seen. Odd hours to wake and feed passengers, and restrictions on bathroom usage."
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Pros: "Me molesta que cobran la maleta y nos cobraron 500 pesos vuelos internacionales deben dejar una maleta libre"
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "Crew was very friendly we got through customs quickly in Mexico. I like the fact that they gave us food and drink."
Pros: "Staff cortesy"
Pros: "At least this one is on time."
Cons: "Intentamos comprar tres veces comprar y rechazó la operación y 30 minutos después , ya que había comprado el boleto en taquilla me mandan confirmación y hicieron encargo , les pedí la.cancelación y no la.hicieron aun cuando el.error fue de ustedes voy a promover la baja.calidad de su aplicación soy conductor de radio y publicidad en los Ángeles"
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."
Cons: "The experience was excellent."
Pros: "I was able to sleep through the flight comfortably."
Cons: "Super hot inside the cabin and little we could do to lower the temp"
Cons: "Full flight, but exceeded expectations"
Pros: "Very little to like with the airline or the flight"
Cons: "The crew was ok but missed picking up trash from several travelers near me so they had to keep their trash in hand or with the tray still down for landing! The seats were terribly uncomfortable. There were no amenities (power/wi-fi/entertainment), they ran out of food options."
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"
Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "Plane had not been cleaned"
Pros: "The boarding process was easy and the crew was great."
Cons: "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
Pros: "Good price, decent comfort, pleasant cabin crew."
Pros: "The crew was awesome. Everyone was helpful and friendly and genuinely wanted you to have a safe flight."
Cons: "The plane didn't have a plug to charge your phone or independent dedicated screens you could pick your entertainment to watch. Everyone had to watch the same thing. I suggest downloading your favorite Netflix shows to your phone or tablet for entertainment. The food was just ok also."
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Pros: "New and Updated plane, great service, great crew."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Cons: "On the last leg from Abu Dhabi to A'bad, upon boarding the plane, my wife requested the stuardess that she could not order the Vege food online for some strange reasons and that if they can provide it to her, she bluntly refused and said if it wasn't ordered earlier she won't get it. She could have easily said that she will see what can be done. No need to be that rude for a reputable airline staff."
Pros: "Eveything ran smoothly"
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Cons: "5 hr delay"
Pros: "Flight was on time and boarding went smoothly."
Cons: "Luggage did not arrive with us"
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Cindy seats. Lots of leg room. No problem finding space in the overhead bin. Friendly flight attendants."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Airlines flying from Buffalo to British Columbia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to British Columbia
Masks required on board, masks provided on flights from Buffalo to British Columbia
Social distancing seating
Middle seats unavailable to book on flights from Buffalo to British Columbia
Testing for antibodies, testing for symptoms for flights from Buffalo to British Columbia
Waiving of change fees. Search flexible flights from Buffalo to British Columbia