Pros: "The crew was outstanding. They made sure everyone had a great experience. I highly recommend EgyptAir"
Pros: "The plain was not fully occupied"
Pros: "It was clean. The aircraft was new, well maintained."
Cons: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Pros: "The movies"
Cons: "Lack of crying babies and lack of sleep seats too close lack of comfort"
Pros: "Crew was amazing!"
Cons: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Pros: "Crew was very good and seat in long trip was comfortable"
Cons: "Boarding in first leg needs more organization"
Pros: "The seat is comfortable"
Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Pros: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Cons: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."
Cons: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Pros: "Nothing positive bad service"
Cons: "Bad service, flight delay, bad customer services"
Cons: "They lost my baggage and everything I had was in that bag!"
Cons: "No assistance from any agent on getting to our gate for our connecting flight. This would have ensured we would have boarded our flight on time. We had to stay the night in Istanbul"
Pros: "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"
Pros: "Service is good, and food as well."
Cons: "This flight didn’t take take off on time. It was delayed A whole hour which made me miss my connection flight To Houston."
Pros: "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Pros: "Do you like crying babies and kids running around the aircraft? If yes, then you would have loved this flight."
Cons: "Everything. This was the worst star alliance flight i have taken. No control over the passengers, and kids. Screaming children the entire flight. I was not able to sleep at all. They did not dim the lights until extremely late in the flight. Business class lights were dimmed several hours before economy. The staff at gate check-in was not helpful. My seating assignment was separated from my wife. I was told they could not move me. I was originally set to be seated next to a young mother and baby. I switched with her husband and another passenger to be seated next to my wife. Why do I need to arrange a seating assignment that should have been obvious? Plus they did not credit me with my mileage. Thanks, never again."
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Cons: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Pros: "Everything was good"
Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Pros: "Service. Very professional staff. Great food and drinks."
Cons: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Pros: "the food is good - staff are generally friendly but not great with English if you have a problem"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Cons: "Flight was canceled. The disorganization and misinformation was unprecedented. I have been traveling for 30 years and tried almost all airlines, but the Turkish Airline office at Cairo Airport ranked the poorest I have ever seen. The disorganization was as if they do not know what to do. First they said the plane arrived late, then they said there was a bird hitting the engine. The excuses were so laughable beyond belief."
Pros: "Food and good movies selection"
Cons: "Flight attendant actitud"
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "Always courteous service."
Cons: "The flight was delayed and we had to run for our connection."
Cons: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Pros: "Comfortable and nice people"
Pros: "easy check in"
Cons: "lack of leg room"
Pros: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Cons: "Quality of food is less than the previous experience"
Pros: "Entertainment made the long flight fly by"
Cons: "We are 6'+ and leg room was very limited"
Pros: "Entertainment selection Food and beverage service"
Pros: "The food used to be way better than now"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Cons: "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."
Pros: "Istanbul airport was very crowded and bathroom were not clean"
Pros: "Seats and entertainment, seat comfort"
Cons: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"
Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"
Cons: "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
Pros: "The boarding and food."
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"
Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
I had to wait 1 hour at Tashkent airport till they find my reservation number this is very poor
Pros: "Nothing really besides the cheap price."
Cons: "The plane was filthy and the flight crew did not seem to care for the safety and cleanliness of the plane."
Pros: "Budget airline with bad everything, the only positive is we got to our destination."
Cons: "Asked for a window seat and was assigned a seat in front of emergency exit. Seat did not recline for emergency exit."
Cons: "Nice flight, great service"
Pros: "Big airplane and good captain"
Cons: "Cleanliness is not the strong suit"
Pros: "Speed and convenience"
Pros: "How short the fight was."
Pros: "I didn't have to wait for my bags when I got off."
Pros: "Crew, Food, seat"
Cons: "Seat cushion"
Pros: "The crew were really nice and kind and the comfort with the seat was also very good but if your aisle is not window it's really not easy for sleep"
Cons: "The entertainment with movies and shows were outdated except a few. If only they had more options it would've been a great experience"
Pros: "crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does."
Cons: "better service, care, follow up. kuwait airways also lost my luggage."
Pros: "The crew was excellent"
Cons: "Boarding delays, delayed departure."
Pros: "Hi, Everything fine except the reserved food option was not available. We specifically asked for Jain food and booked it via manage booking on kuwait airways website. We saw the confirmation but it was not provided."
Cons: "Layover time for flight time to JFK from Kuwait is very short. It was chaotic and especially with kids."
Cons: "Very good service"
Pros: "Good legroom! And nice planes"
Cons: "The boarding at JFK was a disaster. No organization and no instructions from the crew. Felt like a free for all."
Cons: "Food should provide every 5 hrs"
Cons: "Uncomfortable seats on newer aircraft. Polite staff, but food sketchy (crew did not know what they were serving- How does Shepherd's Pie become Lasagna?), blankets were seemingly only given to couples, water rationed? and announcements were randomly given in Arabic, Thai, English, German. Et cetera"
Pros: "I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible"
Pros: "Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation"
Cons: "Poor customer management"
Pros: "The crew was nice"
Cons: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
Pros: "The connection"
Cons: "1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand."
Pros: "Comfortable flight."
Cons: "Gum on the carpet. Security check was a little extreme."
Pros: "Crew assistance"
Cons: "Very limited opportunities of entertainment"
Pros: "Comfortable flight"
Cons: "Veggie food could’ve been better and better movies could’ve been added to entertainment part"
Pros: "The sitting arrangement was good."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Cons: "Food was very poor"
Cons: "Flight delay I cancell my trip Both kyak and kuwait airlines refuse to refund me"
Pros: "entertaiment and food"
Cons: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Pros: ".i liked the comfort and new planes"
Cons: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Pros: "Very poorly organized airline From checkin - boarding to flight"
Cons: "Boarded like cattle Food was horrible Will neve every fly business again on this. Business class lounge as pathetic."
Pros: "Boarding, crew was smooth and nice"
Cons: "A320 has no entertainment"
Pros: "the service over phone and food in flight were great"
Cons: "their website was down so could never confirm our ticket online. The phone service however was good. due to IT system failure the check in at airport took long time resulting in crazy queue at the JFK airport. Also the flight departed 90 min late"
Pros: "Good flat and comfortable bes and good food"
Cons: "No proper boarding procedure was followed... exchange of words between passengers and ground staff related to this.. too many passengers requesting for wheel chairs just to get priority boarding... most of them were healthy and some running while de planeing in kuwait.. Inflight crew even in business class seemed very robotic as if following instructions from someone. they dont have proper training or experience to make passengers feel at home compared to other airlines."
Pros: "Overall experience.Food was ok"
Cons: "We asked for Wheel chair.Kuwait did not provide facility on the Kuwait and Shannon airports.My mother had lot of difficulty at the Kuwait airport"
Cons: "The flight took off earlier and the boarding counters closed before tge schedule 70 minutes in order to fly early which is very strange plus they asked for hotel accommodation during my transit time which isn't mentioned in my ticket"
Pros: "just food is good"
Cons: "seats is too old ,chair old condition no screen working ,"
Cons: "a person sick next to me"
Cons: "Totally inefficient. Delayed by 1 1/2 hours whilst passengers were scanned at gate despite most passengers being transit passengers. Once on board delayed further whilst plane was restocked!"
Pros: "I didn't like any thing about"
Cons: "Counter stuff at Egypt was very rude ZERO customer service skills"
Pros: "Food was excellent"
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Cons: "extra stop in Ireland was a huge waste of time and disorganized."
Pros: "crew was friendly"
Cons: "Food wasn't good, entertainment system not working for everyone, no USB charger so we couldn't even was movies or listen to music on our smart phones/ tablets."
Pros: "Worse flight ever... never fly with Kuwait ....."
Cons: "Very old airplane. Entertainment system won't work. Very long security line at Kuwait airport. Insufficient space at the boarding area. No restroom facility at the gate. Overall they need to upgrade the airplane and the Kuwait airport. Rich country with worst airport facility. Waste of time at the Shannon airport. And have to go through security again."
Pros: "Nothing because that old flight nothing is good"
Cons: "In this flight also the crew treating better but no entertainment and food also . They serve too late and everyone feel hungry.them not providing blankets proper please improve service Thanks"
Cons: "The flight was delayed over three hours and i missed the connecting flight to Chennai and stayed at Kuwait airport hotel one day and lost a day in my vacation"
Pros: "newer flight Food is better than Air India good crew"
Cons: "toilets are not stocked well"
Cons: "Worst flight. Never fly them. Screens do not work. Crew is rude. Food is tasteless. They do not make english announcements, assume everybody knows arabic. If flight is delayed they do not give any services. Nobody had no idea when and by how much we are delayed."
Pros: "Plane was nice and clean, food was fine, crew courteous."
Cons: "They literally brought 200+ people with non-stop tickets to a continent none of us knew we were visiting. As the plane taxied to the runway in Kuwait City, they informed us we would be stopping for "security reasons" in Shannon. Upon questioning crew members, they confessed we would be making a stop in Ireland. No one had that on their tickets, and an airport employee in Shannon informed us that Kuwait Airlines had been doing this for 3 months, every Wednesday and Sunday, and no one ever knew. Hugely deceitful, and we arrived in JFK 3.5 hours late. We were delayed 2 hours taking off in Kuwait, and they apparently only accounted for 1 hour in Ireland and we were there for two and a half. Completely ridiculous."