Best service! Food was Japanese fine dining and they even sang happy birthday to me since it was my birthday halfway through the flight. Bed was comfortable and cabin was quiet.
Excellent crew, food and comfort from LA to Narita. Flight from Narita to Manila was just okay, Food and comfort needs to improve. The business class was not comfortable.
Entertainment was good , comfort on airplane easy hoarding food and drinks was good and a friendly and good service of flight staff
My connecting flight from CTS to Narita was late and I missed my connection. A very nice agent met me when I deplaned and ensured that I caught the next flight back to SFO. Fantastic customer service :)
The plane was very clean and the crew was very nice.
Very good flight. Very uneventful which os what you want.
Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
Lucky the weather was perfect as it can be not a great flight if it is stormy
The crew was very professional and friendly. Although there was a water leak from panel above, the crew was trying to mitigate the consequence. We are happy with its service and the value offered. We will definitely take China Airlines again.
Flight attendants. Food, entertainment and most of all, be on time.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
Delayed. Not a full flight and whole rows left open with the paid seating. Food was ok. My beef meal only had one cube of beef the rest carrot cubes. Entertainment on personal device but didn’t know about it until the flight was almost done.
We are glad to have used China Airlines for our trip. Continue the good service! Thank you!
The flat bed full lying position is not comfortable at all, this could be improved, it is at an awkward position which i dont have the same issues with other airlines business class.
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!
I did not like how the plane landed. It was not smooth.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Crew was very good, but could have checked on us when meals were not being served also.
great experience. better than all other airlines flying this route.
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
Given I (and I’m assuming most people) have both carry in and a personal item included in their fare, I find it very unfair that on neither of my flights I was able to use the overhead for my small backpack because they were completely rammed with luggage, people personal items, jackets, hats and other items. So the only item I brought in had to be stuffed under my seat while they had their leg room and sat comfortable with all of their items in the overhead. This has to stop because I was uncomfortable on both flights when I only had one smaller item that could not be checked due to its contents (medication etc). Plenty of people could have checked theirs but chose not to and then took up the space allotment for 2 people.
We had turbulence ever 1/2 hr or so and the captains announcements were SOOOO LOUD
Flight attendants had a little attitude. Food tastes no good.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Absolutely terrible. I booked my ticket with ANA and underpricer/kayak asked me to change all my return flights to United. Customer service does not exist with United. Flight attendants are rude, self-centered, and unhelpful. The food is served cold and uncovered. The in-flight video controllers do not work properly. Premier economy tickets with ANA, allow you access to all airport lounges, while United does not allow access to any lounge. Mockery of an airline.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
Reliable, nice crew, I fly often on that flight and I like it all.
l really enjoy very much the flight was very pleasant
The Sears in the 800s are not too good perfect Airbus why cant the new 737 fix that
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Very bed experience never want to travel air canada anymore
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
Really out of Air Canada's control due to long delay because of mechanical issues. While doing their best, disappointed by their assumption that all passengers have smart phones. Should have communicated food voucher availability at gate area. Late arrival cost me an extra $51 because public transit was not available, Otherwise, feel Air Canada did their best dealing with their challenges. Will likely continue using them in the future.
They canceled my flight, I had to rent a car, drive 14 hours. They tell to go on line for a refund, but only offer $24 for a $210 flight and you can’t get hold of anybody by phone and no help from staff at the airport.
I wish to travel with Air Canada for my next trip
They were very attentive, polite, professional and great customer service skills.
Business class was not worth the extra charge. Overpriced for slightly larger seat. Nothing special. Small older plane.
Pros: The airplane was new and had in-flight entertainment (tablet behind seats) with new movies instead of watching on personal devices. Cons: the flight time was changed without informing us. When I booked the flight, the time was 13:30pm (also in the email confirmation). However, when I reached the airport, the time was conveniently changed to 14:55pm. When I asked at the counter, they said the flight always took off at this time. The booking was made by Air Canada, but the flight was operated by United.
