My luggage is still in Chicago
It never happened because my first connecting flight got cancelled which caused for me to miss this flight.
The flight crew did a great job handling a volatile passenger.
There was no special meal on board even though I spent hours on hold to request one!
I'm not really sure what the difference is between Economy and Premium Economy on these long-haul flights, especially when the plan isn't very full and people in Economy can lie down across an entire row. The seats in Premium Economy are a bit bigger, but you can't recline or lie down and I'm pretty sure we get the same food options as regular economy. You get a little goodie bag that you don't really need. Also, there is really no point upgrading to business class on the short flights with Lufthansa. The seat size is the same as the rest of the plane. So, you're paying $50 or so for a pretty small snack/meal and a curtain between you.
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Pros: "Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane."
Cons: "Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible."
Pros: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Cons: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pros: "Crew was courteous and professional. Food was okay. Movie selection really good."
Cons: "Wider seats and more leg room."
Pros: "The crew was professional and polite"
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "Clean new Airbus 380. Nice crew"
Pros: "Superb flight attendants"
Pros: "plane was nice"
Cons: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Cons: "Not entertainment at all"
Pros: "All aspects except for boarding and transferring ticket..."
Cons: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."
Pros: "Awesome. Very comfortable even in economy seats. Great entertainment"
Pros: "cabin crew were all very nice!"
Pros: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Cons: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Pros: "Crew was good and caring."
Cons: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "Staff were polite Comfort ok Food was basic No entertainment."
Cons: "I didn't like anything"
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Cons: "The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out."
Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Pros: "Stressed out crew. No pillows."
Cons: "And packed in like rolled up silk undergarments."
Pros: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."
Pros: "Food and overall service"
Pros: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"
Cons: "Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through."
Pros: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Cons: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Cons: "The seats are way too uncomfortable for such a long flight"
Cons: "Crew Service, food,"
Pros: "Great crew, smooth flight, enough leg room, but no reclining seats"
Pros: "Excellent Flight"
Cons: "Wish I had more time to shop Duty Free/Munich."
Cons: "Cramped seating in Economy"
Cons: "Due to delays on flight to Frankfurt, I missed this flight and was stuck in Frankfurt overnight. Waited over an hour for a shuttle to hotel; mediocre food and lousy room."
Pros: "Good service. Left early."
Pros: "Flight was on time."
Cons: "Overcrowded flight, small seats and non existent entertainment ( not even for purchase ). Value for money way behind ALL the other Airlines. Shame because previous flight from London was good."
Pros: "The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated."
Cons: "United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego."
Pros: "just a short commuter flight, no amenities. Polite crew."
Cons: "Very hard landing..new pilot?"