Pros: "Nothing horrible service."
Cons: "Everything . Meet customer expectations and we’ll as accommodations"
Pros: "The crew was absolutely fantastic"
Cons: "What are you sat in the plane for nearly an hour while they waited for fuel"
Pros: "The Pilot kept us safe XD"
Cons: "Pretzels!!! Instead of those cookies, bleh"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Pros: "Crew was friendly and helpful"
Pros: "Nothing"
Cons: "We were delayed for nearly 4 hours and were stuck on the plane while being lied to telling us “we’re up next to get de-iced then we can take off” then one hour goes by and the same announcement. Will never fly Alaskan again."
Cons: "My "window" seat was between windows, very uncomfortable to crane my neck over 90 degrees to see out. Should make that clear before I select it."
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Pros: "Wonderful service. Thanks for everything.I thing was my best trip."
Cons: "That service in the airplane, the help over the phone. The price and everything. Thanks for everything"
Pros: "Inflight entertainment was great. The boarding process was smooth. Kevin my flight attendant was very attentive as I have hangs out even find my service dog was an able to travel with me because vaccinations. He took really good care of me and the pilot did a great job landing the plane."
Cons: "Didn’t have a lot to complain about they were great."
Pros: "Great plane and amazing staff"
Pros: "On time departing and landing."
Pros: "MY COMMMENTS WOULD BE THE SAME AS THE FIRST FLT. I DON’T REMEMBER ANY ENTERTAINMENT."
Pros: "Flight attendants sense of humor"
Pros: "So I had to purchase a first class last minute flight for double the price. Just thought you’d want to know."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Super friendly crew and got my checked baggage in less than 10 minutes once I got to baggage claim."
Pros: "Ditto above"
Cons: "Ditto abovr"
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Pros: "Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines."
Pros: "Great staff - fun and casual . - price was great"
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "Great crew. Boarding process."
Pros: "My son did the flying. He said that he had a very good flight here. The plane took off on time, too. That is all that I know."
Pros: "Felisha was Great service on the airplane. LOVED Her!!!!"
Cons: "People at the airport service rep checking you in not happy with slow and rude"
Pros: "Alaska airline made it possible for us to get home, after an error with return flight back"
Pros: "Everything went smoothly, and the crew was very friendly and helpful."
Pros: "Fast boarding, friendly service. No complaints"
Pros: "The sterwardess was nice and energetic."
Cons: "There was a freezing cold draft at my feet and the cheese it crackers served were terrible."
Pros: "Smooth flight, free wine"
Pros: "On time and clean"
Cons: "More room"
Pros: "The snacks and leg room in premium. The flight wasn't busy so it was nice. My bag got delayed so they rushed it to me that night and gave me credit towards future flights. Very nice."
Cons: "No personal TVs in head rests"
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "This prop-jet seemed cramped and worn. Especially in comparison to the 737 in the first leg of my journey. No problems with the crew or procedures. Everything went smoothly (except for bumpy skies coming into Kalispell!) and overall the trip was fine."
Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."
Cons: "Late departures both directions made for late arrivals, not too appreciated."
Pros: "Staff and crew were very friendly and accommodating. Flight was good and on time."
Cons: "I had arrived from Ft. McMurray more than 3 hours before my connection, but was was paged for a search just 30 minutes before my flight boarded. Delays in security meeting me almost made me miss my flight. I didn't understand why they waited so long to do the search. It should have been done when I first got there."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Pros: "On time"
Cons: "Nathing"
Pros: "We took off right on time, the flight got to the destination on time. The crew went around 3 times on a 6 hr flight to offer drinks."
Cons: "The seats didn't recline, nor did it say this when I signed up for the seats. I am approximately 215 lbs and 6' 0" tall and was seated next to an older, larger man who kept taking up my space."
Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Good snacks, comfortable flight."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "I liked the entertainment"
Pros: "Yes"
Cons: "Just better food"
Cons: "The wrap didn't taste too well."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "seats and entertainment was great"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "The cheese bites were amazing!"
Pros: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Cons: "No entertainment"
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Friendly"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "Nothing"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Excellent piloting and cabin crew."
Pros: "Delta flew their way back into my heart this time around"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Flight"
Cons: "no access to sky club"
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Pros: "Everything"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
Pros: "Good flight, professional people."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Pros: "All went well"
Cons: "Nothing"
Pros: "Smooth flight but we got delayed because captain wasn't there"
Cons: "United is the worst. I had to check my carry on both ways for $30 even though my tickets wasn't affordable at all. They have ridicoulous seating."
Cons: "We waited a long time for Get checked bags to be brought out for pick up"
Pros: "The one flight attendant was good."
Cons: "Everything else needed improvement"
Cons: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "No problems"
Cons: "No issues"
Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"
Cons: "Delays in flights were a disappointment"
Pros: "Everything was amazing I love united airlines"
Cons: "Nothing everything was perfect"
Pros: "Crew was great!! Pilot had sense of humor and kept us informed."
Cons: "Was a great flight! No improvements needed."
Cons: "Missed connection due to mechanical"
Pros: "Comfortable airplane even in economy. All on time and good service."
Pros: "It got me where I needed to go."
Cons: "Very crowded, packed in like sardines and the plane was uncomfortably warm!"
Pros: "Timeliness and staff were the stars"
Cons: "Having to use your own device to watch a movie"
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "That I eventually made it home."
Cons: "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."
Pros: "It was a bit more roomy than my last flight"
Cons: "None"
Pros: "Extraordinary efforts to accommodate bags in the overhead bin."
Pros: "Friendly staff. Quick."
Cons: "Waiting 15 minutes before. Able to unload"
Pros: "GREAT crew members"
Cons: "n/a"
Pros: "Flight left on time and attendants friendly"
Pros: "The crew was excellent. They behaved with humor, grace, kindness and professionalism."
Cons: "The seats are sooooo cramped and uncomfortable."
Pros: "Friendly gate agents & flight crew. Free entertainment through the United app."
Pros: "It was a bit less expensive at first, but the charges added up quickly. My only complaint really is that the booking was through Air Canada and the flight was operated through United Airlines. It wasn’t a problem for me but if you only have a Visa debit card and want to pay for checked bags online, this is not possible to do online prior to checking in. You also can’t check in to your flight as you would normally, you get the last available seats and have to pay for any seat changes. All in all, I’d still book through Kayak but I’d make sure that the flight I booked was through the company that operates the flights. It’s will give you more options when checking in to the flight."
Cons: "I was put through a third party airline that had no control of the final booking procedure that I was used to. I could not choose seats or add checked luggage on my visa debit, I needed a credit card. This wasn’t a problem but it could pose problems for some people."
Cons: "Crew wasn’t that helpful."
Pros: "The service from Denver to Kalispell was fantastic. The flight left on time and the flight attendant was not only kind and professional she went out of her way to make sure each passenger got personal attention. I fly very regularly and this was one of the top 3 experiences I have ever had. I will definitely fly United again and hope to be lucky enough to have Linda as my flight attendant."
Cons: "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."
Cons: "We were not informed about the cause of the delay without asking at the departure desk and other carrier planes flew to San Francisco while our flight continued to be delayed. The posted time also was erratic both at the airport and on the app for the people meeting us. Luckily our time was flexible so though frustrating and inconvenient we managed OK."
Pros: "Plane was very comfortable"
Cons: "Long line wait in corridor"
Pros: "The crew were very professional ad seemed to be having a good time. Flight was on time. The passenger compartment smelled ok. it was tolerable"
Cons: "The seats were new on an old plane. They were very firm and really thin compared to older designs. I suspect it allows them a new extra rows. It was tight and I am not big. Cows in a shipping tube? Almost. Also it was noisy, so bring those ear plugs and noise canceling earphones."
Pros: "Direct flight. Took off on time and landed early. Decent amount of leg room and friendly staff. Overall very smooth experience."
Cons: "It would have been great if a movie was provided."
Cons: "Check in was a disaster!"
Cons: "Poor boarding service"
Cons: "We sat on the runway for 45 minutes waiting for paper work. We should not have boarded the plane until they are ready"
Pros: "Outstanding flight attendant, shorter than expected flight time"
Cons: "That goofy wafer thing for a snack"
Pros: "Flight was on time or early which is just what you want"
Cons: "Nothing to say here"
Pros: "This was the worst and most stressful trip of my life. Heard of Murphy's law? Everything that could go wrong, did go wrong. And did go wrong again. And again. It wasn't my fault or the people's fault, but an unfortunate chain of circumstances. And United personnel helped me deal with so many challenges and went above and beyond their duty. On the trip to Calgary my flights were delayed, I was denied boarding or the flight was canceled. It took me 3 days to get to my destination and this happened after I arrived 4 hours in advance for every flight, but the first one. I did everything I could in my power, but my best was not good enough. And so when my rental car broke down two hours before my departure, and I failed to start it, I took a cab to YYC and hoped for the best. And United didn't disappoint. They listened to me, respected me and tried to help me as much as they could. My leg cramped and I was not able to cross the hallway to the flight, just as the boarding was starting. The board agents called the wheelchair, walked over to me and tried to calm me down, just as they were wrapping up boarding. They then checked my luggage and held me by the hand all the way to the airplane,"
Cons: "Once again, the agents did the best they could given a set of highly unusual circumstances. Yet the flight was one hour late for a very predictable reason. In the winter it snows in Calgary. You have to de-ice the plane. This takes time. Yet, the airline treated snow as emergency and didn't allow time for that. One hour delay stressed a lot of people out and canceled their plans. Do allow for more time for travel in the winter. It is cost effective and leaves customers happier."
Cons: "Typical American passengers ignoring crews request to NOT place coats and small items in overhead bin. I had to have a "discussion" with passenger to please put coat under front seat. I don't know how crew could be more assertive with this item"
Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"
Pros: "I got from point a to point b."
Cons: "The seats keep getting smaller and more people are being packed in. Not enough lavatories for passengers."
Cons: "I had to take a different flight to make my destination on the same day. I landed 6.5 hours later thanks my original flight."
Pros: "Personnel were friendly and cooperative."
Cons: "Process for customs was not well explained (where/how to meet up with bags for customs process). We went through customs on the second leg of the flight with barely enough time to get through customs and then back through security at the Calgary airport. Our flight had been unilaterally changed by the airline due to too tight a connection but the new flight (much less convenient, had to get up at 3:00 am) was as bad or worse. We would have missed our connecting flight if it had not been delayed due to weather at our destination."
Cons: "Flying at the back of the plane is just not as nice of a trip."
Pros: "I like the united have a lot of flight to a lot of places in USA and orther country."