We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.
Smaller plane. Food and bar service for free is amazing. Drinks were in glass not plastic cups.
The flight was fine see earlier note for the problem
The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Chaotic boarding, but mostly my issues are with Toronto airport
Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.
Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.
Porter uses the intelligent and logical way of boarding a plane - from the back.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Thank you for making my first experience very enjoyable. You made it all very pleasant
Great flight great seats will absolutely fly with you again
YUL AIRPORT is the worst. 1 Hr to Get out of the plane, 1 Hr To Cross the Border. 1Hr waiting to be pick up curbside. Trafic is ubeliveble.
Flying to a far away destination is a miracle in itself, so please take these with a grain of salt. The seats are a bit tired, and need a freshen up. The entertainment could be a bit newer, especially with all services available now. The food really is where we need help. But again, flying is a privilege, so all is good.
Seats were very tight especially for first leg of trip.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
No kiosk to help pre boarding unlike other airlines, still lost the luggage despite its own crew/TSA or security tagging it, poor handling of lost luggage and possibly compensation is likely poor too.
The flight was full and good as could be expected. We arrived early which is always a good thing.
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
Terrible decision to take a night flight. Not enough time to sleep and premium seat has no foot rest ao couldn’t get comfortable!
See review from the other leg San Antonio to Atlanta.. basically the same experience as the flight was operated by Delta.
20+imite delay on the plane with no air. Part of our group had no seats assigned and took a long time to get fixed. Again no wifi and snacks were sad
Flight booked from Montreal via Toronto to Huatulco. Toronto to Huatulco flight was cancelled, lost one day of vacation in Toronto waiting for next flight. Flight from Huatulco to Toronto delayed, missed connection to Montreal. Westjet counter closed. No hotel, no connection flight for 4 days to Montreal to finish the journey. I shall go to Small Claims Court to get compensation for all these troubles. Westjet never again.
On the flight from Montreal to Calgary the flight attendant we had was excellent. Unfortunately I did not get her name but she made the flight very comfortable and enjoyable.
Ground personnel in better mood. Sounded agressive wrt carry on bagage sizing.
It was great. Although when I got my luggage it was broken.
I’m not a small man but a little more leg room would make a big impact
The way in which the zones are lines up causes confusion the sign says zone 1, zone 2, zone 3-6. All the people in zones 3-6 line up and then the zones are called individually this causes confusion and there must be a better way to do this, other than that the flight crew, the plane and everything else was perfect.
I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.
On time departure with early arrivals. My last flight arrived 20 minutes ahead of schedule which was great due to my long commute home 3+ hours. The cabin crews on all 3 flights were great. See ya in 7 days Air Canada
Flight canceled. Extremely difficult to communicate with Air Canada about options.
Easy to get online boarding passes, boarding process is quick and efficient. But deplane need improvement, have to wait a long time couldn’t connected to the gate at Montreal airport
Excellent customer service for all crews at the boots and flying . Both crews in land and on board, were friendly and professional. I love the messengers revived in my phone guiding me before, during and after the flying. Congratulations, happy to fly again, with Air Canada.
