Low season | July |
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High season | August |
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
Due to the long delays and rescheduling boarding was horrible. However, the gate staff and the flight attendants went above and beyond to remedy our frustrations. They were able to handle every potential harsh situation with Grace, compassion and coolness of head. Kudos to the MIA Gate A12 and night crew of flight 1572 YYZ to MIA.
I liked nothing about this particular flight. Not only it was initially delayed for two hours due to late arrival of the plane, but the flight attendants were also very late to show up coming from a hotel (based on the announcement made by the gate agent). They did not arrive on another late flight, so why couldn't they be on time? Total disrespect of the passengers!! The plane itself was cramped and the seats super uncomfortable. To top off the poor experience, my video screen did not work. To summarize: flight delayed for 3 hours, cramped and no entertainment (for me).
They kept posting delaying flight due to maintenance issues from incoming arrival flight since 10am, the flight is supposed to depart at 3:45pm, after kept delay until 12am, they finally said it’s canceled. What were they doing for the last 13 hours? After 2am, they still don’t find hotel where we can stay. terrible experience!
Our flight left on time and we arrived a few minutes early. Great service!
The crew was very helpful and the aircraft was clean. More attentiveness to us in business class.
The staff who helped me get on the plane were great. I have Parkinson so I choose my seat carefully. You changed my seat causing me to be in the second to last seat making getting on and off the plane cumbersome. At check in, I waited for 40 minutes for a wheelchair that never came. I fortunately can walk even though I am very slow so I made it to my flight. This was frustrating and difficult.
Unfriendly gate staff and significant delay once we were on the plane.
Our flight was delayed by 18 hours. Poor accommodations made and no apology.