Ease of service and efficiency.
New system with Canadian customs was fantastic. Went through really quickly.
They have good entertainment system and library
The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues.
Seats were uncomfortable and tight. Leg room is not existent.
Flight attendants were courteous
We have to buy our own food
The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip
The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again.
Crew was polite
I guess San Francisco ATC (Air Traffic Control) decided the plane couldn’t leave San Fran until way past our take off time. Then it takes two plus hours to get the plane here unload and refuel and rest. So I missed my connecting flight to Redding. Which meant I had to fly to Sacramento. Then I had a pleasant 3 hour drive on I-5 (can you sense my sarcasm?!) didn’t reach my destination until 5 in the FREAKING morning. Around 8 HOURS LATE TO MY DESTINATION
Boarding was organized and prompt. Crew was fantastic.
Flight was to short.
Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice.
Free upgrade and gate check!
No checked bags or meals for economy passengers
Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around
The crew was friendly and funny.
The Westjet staff at the Sudbury airport was not exactly friendly. My flight was departing at 6am, and they ask to be there 45 mins before which would have been at 5:15am, I got there at 5:20am and the gate was closed. At 5:25am an employee came to check me in but still advised me to be 45 mins in advance next time. I was only 5 mins late and they weren't even at the gate on my arrival. The security at the airport was rude.
Overall flight and connections were good. Board process was smooth and flight departed and arrived on time. Watch for baggage delays when arriving in Fort McMurray as they can sometimes be excessive. No entertainment provided on the smaller planes but most people have some form of entertainment with them.
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