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Business class should have free wi-fi. Food was horrible

Short comfortable flight. Like many European and US based airlines - expect a budget airline experience even on full service airlines

uneventful, good economy section, friendly staffs, good food, safe flight.

More leg room than I expected, comfy seats, complimentary soft drinks when requested.

The seats are very uncomfortable. They never have tomato juice. Usually late

Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.

On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.

Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.

It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.

Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.

The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.

The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!

Probably not much to expect from a European domestic flight but it helps if they check the airplane for safe travel before boarding people. We had to stay on the tarmac and go back to gate for some sensor malfunction and refueling for two hours.

The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.

I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good

great crew, professional, funny, and great service. good condition plane too! great experience

I loved it the staff across the terminal process from entry to airport and boarding of flight excellent. Onboard aircraft the flight attendants crew were fabooois lovely and always assisting

I experienced trouble with the automatic bag check in. When I scanned the baggage tag I received, things were fine as the conveyor belt moved forward then abruptly stopped! My luggage traveled about 4 feet and I had to reach over a barrier to retrieve it. I went to another scanner position and when I scanned the SAS baggage tag, the screen told me it could not continue!! I went to another scanner position agent who had me put it on the conveyor belt by her & somehow sent it down the belt. I flew from Bergen to Oslo with a two 2️⃣ hour layover before connecting to LHR. My bag was NOT on the flight. I had no clothes for the next day when I flew to Boston. I filed a Lost Bag report and waiting for updates.

It was a rather short flight. The meal given was a sandwich which did not look appealing at all. Unlike other European airlines, SAS did not leave the middle seat empty for the higher fare paying customers. Luckily since the flight was light, I could move to another row with no other passenger.

I was never made aware I had to request a vegetarian option for my meals! And the flight attendant said I would have to pay for pasta. I was stuck with no dinner. Also, the seat in front of me leaned all the way back, and I couldn’t get comfortable!

Signature class to Uk makes the overnight flight bearable! Duck leg dinner best food we’ve been served in the air for a long time. Well done AC!

I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.

This is a regional jet. As far as those go it was average. Again poor quality for an expensive seat. Not worth the upgrade

last minute flight cancellation. wound up flying saskatoon vancouver seattle cleveland. all night. no more air canada.

Better this time, the pilot communicated to passengers of delay

All went really well. Except that I was randomly chosen to be thoroughly checked!!

Not having to pay to sit together. Seat cushions were worn out and breaking down sitting on metal framing, knees jammed against seat in front of me. Not a comfortable flight.

Very disappointed with cancellation, then rebooking with booked friends bumped off & then a delay of over 6 hours!! Totally disappointing & all the anxiety it caused was unacceptable. $15 food voucher to compensate is a joke!

Delays after delays only to announce we don't know how long it will take

We were reluctant to travel with Air Canada after reading many bad reviews; however, we were more than satisfied with the experience flying from San Francisco to Montreal and back. Seats were comfortable (although on the return flight we had very little leg room) and the crew was friendly and competent. The entertainment was outstanding, with hundreds of choices, from movies to shows to comedy. Our luggage was delivered in a timely manner (a little slow in San Francisco) and we were sent tracking notices all along the way through the Air Canada app. I wouldn't hesitate to travel with Air Canada again.

The WiFi wasn’t working, so no one could watch any entertainment for 5 hours. The plane also was delayed and did not leave, nor did the staff prioritize those with connecting flights to de-board first. Everyone with a connecting flight to Munich missed their flight by 5 minutes. Then the next flight to Munich was 14 hours later. The airport could not compensate us because the closest hotel was about 2 hours away. This did not seem like the truth. I was not pleased with this traveling experience.

The Experience Was Torture Spend a few extra dollars and avoid Icelandair at all costs. There is absolutely no refreshments, no food, no drinks. Only water, coffee, tea are free and at only half a tiny cup. Entertainment is limited selection of films, shows and mostly outdated. The seats are smaller than usual, with no cushion, no pillows, no blankets. First time in my life have I witness an airline asking for donations in spare change for a charity. With all the money Icelandair saves by starving the passenger, they can afford to give this charity on their own.

Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.

Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.

Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.

Staff in flight and at the airport were very helpful. A short time between flights made it stressful to get to the connecting flight and we probably would not have made it without the staff’s help.

The staff was really friendly and was comfortable. I found it disappointing that we were never offered any snacks while on the flight. For such a long flight and the amount we paid for our ticket that was unacceptable. Not sure if I’ll fly Icelandair again.

One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.

On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.

The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.

In business on the top-deck of an overnight transatlantic flight. A family with uncontrolled young children were there too. All night they were running around up and down the walkway while squealing . . .

Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.

I never got to Lufthansa because of Air Canadas negligence.

The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey

The service and food was excellent. The remote control for entertainment did not function properly.

All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.

A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.

The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.

Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.

The flight was half an hour late, which is the new normal in Europe. Friendly crew.