They lost my luggage. Tromso in winter without warm clothes is not fun.
They lost my luggage. Tromso in winter without warm clothes is not fun.
The flight was on time and loading was fine. I really disliked that all drinks other than coffee or tea had a cost. Deplaning was also an issue as people did not wait for those in front of them to get out before they pushed forward
My seat was not the one I paid for, the crew was very curt, and the cabin was extremely warm.
Old plane with terrible business class seats - good food and service. Boarding was a joke with business class boarding last.
Best airline to travel on a budget- really like their reasonably priced access to the SAS lounges where available.
Boarding the plane outside in the rain was a pain. Very safe flight
It didn't happen. SAS csncrlled and it was very difficult to convince the 3rd party they did. Not good on the 3rd party program. I don't think they trust their customers, much less being able to help them. I have had several nitemaes using 3rd party this trip and WILL NEVER use 3rd party again.
I child in Buisness cried almost the entire flight. And I had a conference to attend but couldn’t sleep because of that, which was the main reason for getting a Buisness ticket. Also the food is not as good as before. The sheets underneath is also not there anymore. The staff was nice.
Not worth paying for business class on this airline. The seating is exactly the same as the rest of the plane. Crowded. Horrible food.
little entertainment choices. Seat/bed too firm an no sleeping mat
Travelling with a 2 year old and being seated at the last row right by the toilet was the worst experience I had in a long time. Please do better for other parents
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
on plane service was excellent - we flew business class. And everything ran on schedule - always a good thing. However, the transfer is Reykyavik - both going and coming - was really crowded and confusing. It's tough enough when you're tired from a long flight - but then to push through heavy crowds to get on to a shuttle bus seems like they don't have the facilities to support the numbers.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
Food and staff were excellent. Seats on Saga (business class) are comparable to domestic first class of US Airlines, regarding space and recline. Entertainment options had little international component.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
Very short flight so the limited space and lack of entertainment were no issue. Crew was friendly and the flight was very punctual. Baggage claim in Prague was lightning quick.
Simply the best way to get nonstop to Europe. if you’re lucky, there’s clear skies with views of Arctic or the aurora at night.
Paid extra for the seat to have more leg room they changed the aircraft and gave me the last seat in the cabin and I couldn't even recline the seat backwards due to the wall behind. Asked the crew member she said she will check as she has to accommodate other people and never came back or moved me elsewhere.
Very uncomfortable seats. Was shocked they were that bad in business class
I like the hospitality of the crew members the food could have been better
Late arrival caused us to miss our connection. Absolutely no one to help or direct us. Three hours later on our own we secured a flight and a hotel. Terrible service!
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
My flight was great but my inbound flight from Toronto to Sault st Marir delayed more than 2 hours and we had to change the airoplan.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.
As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.
I did not like the fact that our bags went missing
Free ear adapters for movie screen and a snack with a beverage.
Airport staff super friendly. Even put us on an earlier flight because we arrived early.
A 2 hour delay because they couldn’t fit some oversized cargo in the small hold doors of an Embraer! Surely they know the sizes before attempting to load it?
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Emergency row seat less comfortable than promoted. Restricted by emergency life raft storage.
Better communication to those connecting flights and have a customer care desk at the airports
Biz class has a middle seat. 🙄. WiFi only for first class. No free seat assignments. Basically nickel and dime approach. They need to take lessons from Singapore Air and the likes. Never again.
Good. The flight was extremely delayed but they rebooked my layover (which took off before we even landed) before we arrived. Second flight made me check my bag but there was plenty of room. Otherwise good experience
Terrible seats. Cabin crew were the only good part of my BA experience.
The seat pod in business class was dirty and had some white liquid in the food tray. The steward was perfunctory and the hot food was dry. There were lots of children crying as well and the parents could have used a little more help from the crew.
The flight got cancelled on thr day before the schedule. Very poor management of the situation. The reason given was crew resources.
The check in and a/c people where very friendly and professional.