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Pros: "The crew was friendly and helpful."

Cons: "Need more leg room. Cramped for 8 hours is not a good thing"

Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"

Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Pros: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Cons: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"

Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"

Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"

Cons: "The connection time was too long"

Pros: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Cons: "The food could be much better. Although coming from Sicily it's tough to compare."

Pros: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Cons: "Some of these planes need improved entertainment systems. Half did not work."

Pros: "Nice cabin, clean . Friendly crew"

Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"

Pros: "Quick passport control Friendly staff Short waiting time to board"

Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"

Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Pros: "Missed this flight because the first one was late"

Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Cons: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"

Pros: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Cons: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."

Pros: "Nothing remarkable"
Cons: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."

Pros: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Cons: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."

Pros: "There was water to drink"
Cons: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."

Pros: "On time; everyone friendly and helpful."

Cons: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."

Pros: "I loved Swiss flights.. its staff and in flight expereince"

Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."

Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"

Pros: "Everything. They are in their own class."
Cons: "Nothing"

Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"

Pros: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Cons: "We've got no complaints."

Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"

Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Cons: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."

Pros: "They put us in a nice hotel"
Cons: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."

Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Pros: "The seat, the airport, the service"
Cons: "The tight connection"

Pros: "Good service... good food....on time. I will fly Swiss again."

Pros: "Food, service, beverages, film selection."
Cons: "N/a"

Pros: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"

Pros: "I like that Coke Zero was available."
Cons: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."

Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."

Pros: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."

Pros: "All of it Plane was only a third full so"
Cons: "To get on the plane via bus"

Pros: "Loved the entertainment options, and pretty Good food!"

Pros: "Comfy seat."
Cons: "Plane was late, crew was surly."

Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."

Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"

Cons: "Not much legroom and no tv’s on a 10-hour flight"

Pros: "everything from the boarding and check-in process to in flight comfort."

Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."

Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "Overall"
Cons: "Space was limited"

Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."

Cons: "Be on time"

Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"

Pros: "crew"
Cons: "food screens"

Pros: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Cons: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"

Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."

Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"

Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"

Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."

Pros: "Air Canada is a great airline too"

Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"

Pros: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"

Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."

Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"

Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."

Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."

Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"

Pros: "Easy flight and on time"

Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"

Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."

Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."

Pros: "Crew"
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."

Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."

Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Cons: "Nothing"

Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."

Pros: "My trip was from IAH to FRA by Lufthansa flight"

Pros: "Food snacks were awful."

Pros: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Cons: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."

Pros: "Excellent service all around"
Cons: "They don't board with any structure. It is a big free for all."

Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"

Cons: "2 hours late"

Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"

Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."

Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"

Cons: "Didn't take it"

Pros: "i was able to to do check in on line, be updated on changing gates,"

Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."

Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."

Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."

Cons: "They didn't have time to give half the people drinks and we weren't even given water."

Pros: "Staff in Germany very friendly"
Cons: "Ground stuff in turkey could be more friendlier"

Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Pros: "Smooth flight"
Cons: "More food, more water"

Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"

Cons: "Late as always"

Pros: "usb Power"
Cons: "The seat padding needs to be improved."

Pros: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Cons: "Disgusting food. Price gouging for checked baggage. Surly attitudes."

Pros: "Fairly new plane with clean/comfortable seats"
Cons: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Pros: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Cons: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Cons: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"

Cons: "Real time information about departure and gate info for delayed flight would have been helpful"

Pros: "Crew was outstanding"

Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"

Pros: "Great crew and good seat with enough space."
Cons: "Overall is fine !!!"

Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"

Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"

Pros: "Nothing to like. Rude staff."

Pros: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Cons: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."

Pros: "Cancelled flight. Charged for bags even though we prepaid for them."

Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Pros: "The crew was amazing. Very professional, kind, and accommodating."
Cons: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."

Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"

Cons: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."

Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"

Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."

Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."

Pros: "Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time"
Cons: "Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!"

Pros: "Staff good very pleasant. Entertainment good."
Cons: "Bit late into Lisbon and luggage left behind."

Pros: "I got to Rio de Janeiro on time"
Cons: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"

Cons: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"

Cons: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."

Pros: "The Magnum ice cream was a great touch."
Cons: "We thought that $35 per bag is a bit too much when other airlines are $25."

Pros: "the crew"
Cons: "the flight hours."

Pros: "The crew and the service."
Cons: "The food - horrible... My TV did not work the entire trip."

Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."

Pros: "New plane. Seats ok"
Cons: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."

Pros: "The flight was quick, boarding was easy and efficient."
Cons: "Flight attendants can be a bit nicer."

Pros: "Price"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."

Pros: "Ease of boarding"
Cons: "Wait at baggage claim was too long"

Pros: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Cons: "Airplane should have more bathrooms."

Pros: "No delays"
Cons: "The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight."

Pros: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Cons: "Short flight so no entertainment or drink/food."

Pros: "Low cost"
Cons: "Kept switching gates"

Pros: "Staff couldn't have been more courteous."
Cons: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"

Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."

Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"

Pros: "Pretty decent food for a plane, reminded me of old United jet"
Cons: "No USB plugs or outlets, old plane"

Pros: "No comment on this flight"
Cons: "No comment on this flight"

Pros: "Late night dinner provided and morning snack"
Cons: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."

Pros: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Cons: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"

Cons: "Attendee is very rude."

Pros: "Pro-free wine!"
Cons: "Can-food not the best..."

Pros: "The seats were ridiculously small. It was so uncomfortable."
Cons: "The seats were ridiculously small. It was so uncomfortable."

Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"

Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."

Pros: "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"

Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"

Pros: "The crew tried to be polite and understanding during the flight."
Cons: "The flight left an hour late with no explanation. Then when we arrived in Toronto we sat on the runway for another hour waiting to be able to disembark. At this point the crew became testy and offered no explanation while passengers were understandably aggravated."

Pros: "I love the variety of entertainment, it never fails."
Cons: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"

Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."

Cons: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."

Cons: "Long time till take off"

Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."

Cons: "I did not like the crew in Casablanca airport . They were so slow and they did not help the travelers to get to the boarding on time. It seems that they don't even care about their passengers. Air canada needs to improve the professionalism of their crew in Casablanca, and the quality of service provided."

Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"

Cons: "charged me for my bags; employees were surly."

Pros: "Efficient and helpful."

Pros: "Everything."

Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."

Pros: "politeness of staff"
Cons: "all was great"

Pros: "Nice service by flight attendants"
Cons: "Late departure due to mechanical issues."

Cons: "A totally unremarkable experience. There is no wifi and no extra legroom option. This is a very "economy" level of service for an international flight. Packed in like sardines, offered gross food, hardly anything to entertain you and they literally never stop walking up and down the aisles with carts so good luck going to the bathroom. (that could be said of almost any flight nowadays)."

Cons: "The flight was very cold, even though everyone in my row had their air vents closed."

Pros: "On board entertainment available and more room. Not a full plane"

Pros: "The crew was great"
Cons: "Broken toilet for this flight"

Pros: "Very accommodating with the seating, flights on time"

Pros: "Flight was on time with easy boarding and exiting"
Cons: "The peddling of food drink and duty free alcohol was not pleasant plus not given with a smile"

Pros: "Nothing"
Cons: "Small legroom, kinda hot inside the plane"

Pros: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Cons: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."

Cons: "It was cancelled."

Pros: "Flight was late. No device from air Canada"

Pros: "Nothing"
Cons: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"

Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."

Pros: "Landing safely."
Cons: "Air Canada agents said I could do frequent flyer miles, it turns out they won't count mine &I could have saved hours of effort & phone waiting time if they just had said that upfront. Air Canada will be about my last choice for long flights because of that."

Pros: "The flight was on time and that is something really important to me. There was really no complaints about this flight"
Cons: "My headsets weren't working but it was a really minor problem."

Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"

Pros: "The staff was kind and were willing to help. The air craft was for the most part clean and comfortable with leg space."
Cons: "The windows had some form of oil on it that wasn't cleaned, it was hard to wipe off with a napkin as well."

Cons: "Again, more delays."

Pros: "I paid 10.00 for nuts... that is nuts!"

Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."

Pros: "entertainment system was very good. Crew were fine. The flight itself was fine as well, no issues with weather, etc so it was just long."
Cons: "The boarding at Rome was chaotic. They give you a "zone" assignment but they never used it. People were just milling around trying to figure it out. Weird."

Pros: "everything was smooth / great service"
Cons: "AC was too cold for 6am in the morning. very uncomfortable"

Pros: "That we made it there."
Cons: "Delays, old plane requiring app for entertainment, more delays, terrible low class food, the worst of any overseas flight, no drinks, though I don't drink much."

Cons: "2 hour delay"

Pros: "Nothing"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."

Pros: "Love Air Canada"

Cons: "Much too cold, kept me from sleeping"

Pros: "Boarding process was fast & efficient."
Cons: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."

Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"

Cons: "I didn't get opportunity to upgrade to economy plus or confirm aisle seat ."

Pros: "Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321"

Pros: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Cons: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."

Pros: "I sat in an exit row, so I had lots of leg room"
Cons: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."

Pros: "The crew was great. Service was good."
Cons: "Seat comfort and entertainment options."

Cons: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"

Pros: "Nice crew"
Cons: "Lack of entertainment"

Pros: "It was beautiful"

Pros: "I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time."
Cons: "I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air."

Cons: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."

Pros: "Nothing"
Cons: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"

Cons: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."

Pros: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Cons: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."

Pros: "I had injured my ankle prior to my trip and everyone was so sweet and accommodating-"

Cons: "Expect major delays ."

Pros: "Crew were very pleasant. Seats are reasonably comfortable, with decent legroom."
Cons: "Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do."

Pros: "All the expectations are met: on time, professional staff, average comfort, ok food."
Cons: "Rowdy older passengers"

Pros: "The crew were very kind very professional"
Cons: "No entertainment at all"

Pros: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Cons: "There was no entertainment (broken) and the meal was not the greatest."

Pros: "Nothing."
Cons: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."

Pros: "The price was right. All pre-flight personnel were very helpful and friendly. The flight was short and did exactly what it was intended to do."
Cons: "Don't expect any entertainment or decent amount of room. They cram you on and off you go. Worth it for me ..."

Pros: "I liked that they served a meal, was definitely more spacious seating and leg space, the crew was very helpful."
Cons: "I didn't like that when we arrived in Azores we were quarinitined to a space that could only be entered or left by passing Through security. So there were no bathrooms in the waiting area. I was randomly patted down along with a very small child and around half the other passengers. All they offered was water in the waiting machine. After all the waiting, we reboarded the same plane. They did not explain well what was going on."

Pros: "Very helpful crew and airport staff made the task of clearing customs and making our connection very easy."
Cons: "No in-air entertainment - not a problem as long as you're aware beforehand. Just bring a tablet or magazines."

Pros: "generally efficient"
Cons: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"

Pros: "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Cons: "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."

Pros: "Nothing-will never fly this airline again"
Cons: "Noghjng"

Pros: "The crew on the plane were pleasant and helpful. We landed safely."
Cons: "- The one hour delay from Boston to Delgada one week earlier - The FOUR hour delay from Delgada on 6/21/17 - The personnel at the airport were not very helpful in communicating why the flight was late, nor what the accurate time for the next flight would occur - The fact that NO ONE apologized for this tremendous inconvenience until we landed in Boston and ONE flight attendant said "sorry for the delay"...... - The fact that there was NO attempt to make this delay right...... - Unfortunately, your online presence is horrible and will get worse because of this. Eight hours of actual round-trip flight time should not have to come with 5 hours of delays! Especially since it was perfect weather throughout! Very very disappointed in the entire trip."

Pros: "The flight was on time!"
Cons: "Seating is ridiculously tight!"

Pros: "Free food and beer"
Cons: "3 hour delay and sizee of seats - SMALL pitch!"

Pros: "Nothing"

Cons: "They lost my luggage."

Pros: "the crew is nice"

Cons: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."

Pros: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Cons: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Pros: "Staff"
Cons: "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."

Pros: "Crew was great!"
Cons: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Pros: "It was a economical flight. The food was pretty good as well."
Cons: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."

Pros: "On time flight , friendly service overall all great"

Pros: "well im not an expert but , my flight was 2.5 h late , i understand thinks happen , but i believe is solution on that . On my job if im late my costumers dont coming back ( it is just how to control the time ) If we not can control the hours on the flights how we can control airplanes in the air ????!!!!!!!!!! Carlos Cristovao"

Pros: "Price, friendly service"
Cons: "packed in like sardines"

Pros: "Price, friendly crew"
Cons: "jammed in and not too comfy seats"

Pros: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."

Pros: "The crew was friendly and worked hard as a team. Especially the more mature male FA. Was able to get preassigned seats! Counter staff was friendly too. Wine served was good and free."
Cons: "Did not mind that there was no movie etc. We didn't even accept the earphones. The food and Azores cookies were not very good. Be forewarned! LIS airport is not very user friendly. Often had to take and wait for buses to transfer from one area to another and up/down stairs ways. Consider checking your bags!"

Pros: "The price"
Cons: "Nothing"

Pros: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Cons: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."

Pros: "Clean plane."
Cons: "Late....made me miss a connection in Boston!"

Pros: "Good friendly well run safe airline"

Pros: "very friendly crew"
Cons: "no on board entertainment Old plane"

Cons: "The TVs didn't work during the flight. Not really sure why, but it made for a longer flight with no entertainment."

Cons: "No entertainment, lost luggage"

Cons: "You need a better boarding system. People stand in lline forever for no good reason."