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Boarding crew was clearly selective of who they would like to weigh the carry-on of. When I say selective, I mean, me. They haven’t continued weighing other people’s bags, even when their bags looked heavier than mine. Their bias was showing. (And that’s to a frequent flyer with status)

They lost all of our luggage, business class was not comfortable, food was mediocre

I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!

Enjoyed the Flight.

To cold in the cabin instead of A/C the heat should have been turned on. The food is lousy as usual and my luggage is lost. That is about the size of it.

We didn’t get to go directly to Munich because our first flight was operated by Air Canada and arrived late. We were rebooked through London. Lufthansa was unsympathetic and not helpful. Since I paid for the tickets that Lufthansa sold us we had a contract and Lufthansa did not hold up their part.

It never happened. How could you ask me to write a review of something you are not aware of never happened????

Same- already elaborated

See previous review.

Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.

So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.

The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience

No entertainment. Uncomfortable. 6 hour delay

see previous email

There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.

Boarding was cumbersome

Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.

Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.

Boarding and online chkin was very good, food was not to the expectations.

The US Customs/immigration step at Montreal creates a mess. Your checked bag must be xrayed and cleared to enter "U.S soil" (which is still in Canada) which makes for huge delays, confusion and mishandling of bags. My carry-on, which I checked at the gate at Air Canada's request, never got cleared. So I arrived in Atlanta where my bag was not at baggage claim. Nor was there an agent to make a claim to, and it was not even 5 p.m. I had to go all the way up to the Air Canada check in desk in the International Terminal to try to find an employee to whom I could report the missing bag. An agent for AC had to be called to respond, there was no one at their check in desk. The person who finally did talk to me made ME send a photo of my baggage ticket and boarding pass to his supposed phone number, which he said he would use to start a claim. This never happened, I got no confirmation that a trace had been started and I had to call AC the next day.

They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the

We arrived late from SFO then our bags were NOT moved to out plane, despite the facts that we spent at least an extra hour on the tarmac as the plane received mechanical attention. This resulted in my bags being lost in Dublin airport disaster situation and it’s been a week already without my bags while on holiday in Ireland. As of this moment, I still have no idea when I’ll see my bags again! And it’s all bc Air Canada couldn’t move a few bags to our plane. Sad and infuriating.

Communication needs to be improved. YUL was training a new x-ray operator. It took 45 minutes for 8 people to go through the security line. The airport was understaffed. Notifications that the Air Canada flight was delayed was not communicated to passengers waiting at the gate until after take-off time lapsed -twice. There are not enough Air Canada gate agents to staff counters. Boarding was slow as passengers who had complicated “issues” with documentation were dealt with one at a time instead of being “triaged”, holding up the single line of boarding passengers. The flight itself was fine. No one employee is at fault. There are systematic issues with Air Canada management that impact the customer experience. These problems represent management and leadership failures.

Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.

Flight delayed by four hours

Great crew on this one.

The plane from Toronto to LA had barely space enough for my knees..I am 5.2 145pds..so not as large as a lot of people..could barely make it to the bathroom..I need to loose 30pds to fit in those seats

Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.

Amazing flight, price and experience