Cons: "El vuelo me dejo en bogota"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Very good flight"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong"
Pros: "Fly on time, nice food."
Pros: "Service. The plane"
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Cons: "La puntualidad de la aerolinea"
Cons: "We had a long delay. It would be good if in the future the crew would announce the reason for the delay. I did ask and they said they did not know. Any other airline would say what is going on to keep people relaxed"
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "Probably one of the most modern and comfortable planes I've even been on."
Cons: "Flight was delayed by an hour"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Cons: "They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral"
Pros: "Seating very comfortable and food was very tasty and healthy."
Cons: "Took a bit to get the luggage in MDE."
Cons: "I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever."
Cons: "Flight delayed with no announcements or reasons given and two gate changes."
Cons: "Storm during flight"
Cons: "Left us in the airplane for 3 hours because of an internal problem of Avianca"
Pros: "service. the crew was very friendly"
Pros: "Fast and good service in the plane. Fast boarding"
Cons: "Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time."
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Pros: "Entertainment system"
Cons: "Flight attendants were rude"
Pros: "Super quick flight. Loved that they transferred the luggage for us while we switched flights."
Cons: "The flight from Bogota to Medellin was delayed but the crew was not informing the passengers of ETA. They initially stated the flight was cancelled, then said the flight was delayed waiting on the crew, then they said we had no captain. Therefore, it was a messed at the gate and people were really upset. The boarding crew didn't even know how to organize people into lines. Some people were given different flights and others were told to wait. Unbelievable"
Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."
Pros: "Excellent flight. Seats were comfortable and well spaced. Each seat had an individual entertainment screen. Served juice and coffee on a one hour flight! Check in was easy and cabin crew friendly and professional. We will definitely fly Avianca again."
Cons: "Booked through Flight Network which was a disaster! We will never book a flight through them again."
Pros: "crew was very charming"
Pros: "On time , and good service"
Cons: "Disaster app and call center"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Excellent and ontime"
Cons: "Connecting flight in Bogota was delayed. This is the second time it happened in consecutive Fridays."
Cons: "Flight from Bogota to Medellin was delay because connecting flight was late."
Pros: "First time with avianca. Surprisingly modern and comfortable plane.efficient service. Decent baggage allowance. Took a star off because flight was delayed a bit(1/2 hour) but otherwise very pleased"
Pros: "I sat by the window, it was a nice newer plane, and I thought the pilot did an excellent job landing. I have always loved flying with Avianca. Probably the best company to fly with!"
Cons: "They didn't give out earphones in order to watch something or listen to music."
Pros: "Speed of boarding and friendly crew"
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Cons: "We had to take a bus to reach the plane."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
I really liked how clean and spacious the airplane cabin was, and how friendly and professional the staff were
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."
Cons: "Entertainment options like a Movie"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Cons: "Change flight without notifying me"
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Pros: "Crew was so friendly and nice"
Cons: "We were delayed and they didn't even say anything. They wouldn't even let my friends come even though they had correct documents. Never flying again."
Pros: "On time departure, staff professionalism, service"
Cons: "Boarding process in terms of travelers blocking boarding lane for other travelers to board. An announcement has to be made several times for travelers in groups 2 through 5 to remain seated and not block boarding lane."
Pros: "I've never had a flight that was late with Copa."
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Pros: "On time"
Cons: "Charged $100 for just 2 kilos excess bagage"
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Pros: "Service of blankets."
Cons: "Not friendly and organized before the flight."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "muy poco volar en copas"
Cons: "en la aereolinia me dañaron una maleta y la otra aun no me la han entregado."
Pros: "Me encanto la atención de los aeromosos"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Pros: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."
Pros: "The Crew, the lady in Business Class was very professional. You are fortunate to have a lady like her in your employ. Generally COPA itself. My only complaint so far I wrote about in this thread."
Cons: "Panama gate, there were not enough seats, one had to stand, or lay on the floor. LAX, did we land in Inglewood? We had to bus to the terminal (which made elders carry their luggage up steps); it had to stop every time we were within certain feet of a moving plane, your staff telling people to move closer on the bus, when we were already packed in. It added a much longer time to the trip, and I saw COPA planes attached to the terminal, unfortunately we were not one of them. I paid for the upgrade, which was fine, buy the Panama gate, and the bus situation was bad. Health & happiness..........."
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "Plane was clean, crew professional, flight was on time, food was decent. Thanks Copa, better than any US carrier!"
Cons: "All was good"
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Cons: "There needs to be some snack options in business class after the light meal."
Pros: "I liked that they had a snack for such a short trip, and the flight attendants seemed okay."
Cons: "The worst thing was that after boarding the plane spent more time on the ground, waiting to fly than it spent actually flying and making the trip. I think it was because it's such a small airport and the plane had to wait. Also, when we got there we had to take a bus because there was something wrong with the gate, that took a long time and was unpleasant."
Pros: "Movies and free earphones."
Cons: "Almost missed my plane due to the fact that one employee told me to wait an additional 30 minutes on a line to check in even after I showed him my e boarding pass."
Pros: "Easy and fast connections. Flight on time.great"
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Pros: "Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class"
Cons: "Food to poor Probably because off COVID-19"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "On time, friendly staff"
Pros: "The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine"
Pros: "Plane is nice"
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."
Pros: "On time"
Cons: "Seat space is miserable"
Cons: "2 hour delay, terrible"
Pros: "The crew was amazing"
Cons: "Not charge for the extra bag"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "Overall a great experience"
Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "The food, space and movies!"
Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Pros: "Is so quickly boarding and the service inside is very good"
Cons: "The space in to chairs... for the people big is complicated"
Cons: "Everyone is so rude, they don’t care just a number to them."
Cons: "We sat at the gate for a long time (aside from the line of planes), we were sitting at the gate with little communication from the captain or crew. We ended up leaving an HOUR after our scheduled take off time, causing us to have to run to make our connecting flight."
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Cons: "On boarding the plane the crew didn’t have control of the people and when zone 2 started to board zone 3 started to cut the zone 2"
Cons: "I so the last One to board because the flight was over booked. Then the flight attendant sat a mom and child next to me because there was an empty seat next to me."
Cons: "Paying for snacks"
Pros: "We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way."
Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"
Pros: "Dreamliner experience. Service on board"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Pros: "Flight attendants are nice from the moment we walk in the airplane."
Cons: "The food needs to be changed. They have been serving the same menu for years. The breakfast menu is too heavy for the morning."
Cons: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Pros: "Crew was nice"
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Pros: "very comfortable seats, great crew"
Cons: "they did well in difficult situation"
Pros: "Great flight-flight was remarkable"
Cons: "Boarding a little chaotic"
Pros: "Nice crew. Nice altitude."
Cons: "Seats. Wifi. Food. 1 luggage with no charge"
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Pros: "the plain did not crash"
Cons: "service puntuality"
Pros: "The space between the seat."
Cons: "The plane"
Pros: "El trato del staff fue muy bueno muy amables!!! Sobretodo el detalle que por ir solo y ser el único que viajaba asi me acomodaron en primera"
Pros: "Snaks, refreshments"
Cons: "Entertainment, and you can’t wear headphones? Only when up in the air."
Pros: "I’m still in Mexico City and won’t be back in Denver until tomorrow morning. So, I’m not very happy. 3 hour delay in GUA followed by waiting 1.5 hours in a line at Mexico City airport for a flight reassignment that arrives ~20 hours later than originally planned."
Cons: "See above."
Pros: "Boarding was smooth, crew was nice and respectful. Hard to really judge an hour and 15 minute flight"
Pros: "price was accurate and affordable. flights were on time. staff was courteous and helpful. plane was clean and travel was smooth. included lunch was good. leg room in economy was fine even for a tall person but not generous. direct flight was quick!!"
Cons: "had to wait about 20 min to taxi out of mexico city but wasn't the airlines fault. just something to consider when booking out of mexico city."
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Staff was helpful."
Cons: "Change in flight schedule"
Pros: "Friendly staff"
Cons: "Busing to and from the plane"
Pros: "Plane service"
Cons: "Reserve the flight"
Cons: "Flights were all late! Like always with Aeromexico"
Pros: "Beautiful magazine, crew was very nice, good snacks and drinks!"
Cons: "There was no entertainment."
Cons: "Was late for checking and flight would not let me on board despite 40mins before take of in Acapulco. Really I thought this could have been easily avoided as its small airport and I only had hand luggage. Acapulco staff were not helpful in my opinion"
Cons: "Please clean the airplanes Please be on time Please inform passengers better about change in gates"
Pros: "My wife and I have been flying to Guatemala for 10 years to visit our son. We have flown primarily on United and American. This was the first time on AeroMexico and it was fabulous. All the airline employees were responsive and communicative from check-in all the way to de-planing. Food, drink, answering questions, advantaging passengers in helpful ways for seat changes; it seems everything they touched they made better. AeroMexico was even able to open a seat on an earlier flight to shorten the journey. We will continue to fly to Guatemala but now will always check out AeroMexico first. By the way, AeroMexico's price was also the best. This covers the experiences on all four of our flights."
Cons: "Pilots strike. All my flights were cancelled or delayed. I eventually did arrive in Sacramento on the scheduled day, but it was a hassle with a lot of waiting in airports."
Pros: "Friendly crew"
Cons: "Flight was a little late, but no problem as we had a long layover in Mexico City."
Pros: "Nice boarding very quick"
Cons: "No space.."
Pros: "The crew is great."
Cons: "No entertainment."
Pros: "Your service is terrible and not acceptable., Wes from California."
Cons: "Cancelled flight, slipping on the concrete in Tijuana Mexico waiting for another flight for more than 14 hours, no information from AeroMexico personal what's so ever. My last time that I used KAYAK, and our last time for my company that we used AeroMexico. The lowest score is: -10 , I give minus (-) 20"
Pros: "Flight was ok, generally speaking"
Cons: "Delayed departure"
Pros: "I liked the time of flight since it was not too early."
Cons: "Food. Too simple and just sugar on a bar. Too unhealthy"
Cons: "They didn't want to check my documents, I was there with four hours ahead and a guy refused to checked them and I didn't have a paper required to fly so I missed my flight"
Pros: "On time and solid quality airline."
Cons: "This is a simoke 75 minute connecting flight. Evrrything was fine."
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Pros: "Service was excellent and the sturdiest also good"
Cons: "This flight is the worst. If you want to be on time book with another company, otherwise you'll have 1 - 2 hrs of delay always. It's the 20th time we take this flight and it always has long delays."
Cons: "We arrived 30 min early and did not get a gate and missed our original gate and was in runway fornover an hour. Finally when was able to get off plane, got to connection flight/gate 13 min before departure and advised flight left early and I he been rescheduled for 6am next day. Asked on original flight while waiting for gate on runaway if I could get off 1st or if they could ask plane to wait a few minutes and everything was what they could not do for me so I missed my flight"
Pros: "Great experience enjoyed moments great trip great weather"
Cons: "Huh pretty much no complaints"
Pros: "The staff was extremely friendly and kind."
Cons: "It took at least half an hour of sitting on the runway for us to be able to get off the plane. I had a flight to catch immediately afterward that I almost missed. This was one of my worst flight experiences to date."
Pros: "Flight made it an hour late ... seems a common issue by other locals, but made to our connection flight on time."
Cons: "flight was late missed connection in Mexico City how to stay overnight dinner and breakfast vouchers weren't even enough to cover dinner simple Buffet"
Cons: "Canceled and was not notified"
Pros: "Great costumer service and flights were on track me for departure and arrival"
Cons: "Everything was good there is only one thing that can be improved which was a bit more training/practice in flight attendants English"
Pros: "Everything was perfect. Flight on time, enough food and drink. Free blanket, headset, beer, etc."
Pros: "Comfortable and mostly smooth experience."
Cons: "Airline delayed flight without explanation and then changed departure gate, keeping everyone waiting one foot thinking the flight was about to board."
Pros: "Very bad service I will not use them again. They cancelled our flight to Leon and did nothing to try to help us get there from Mexico city on our way there. We had to take a taxi. On our way back they cancelled our flight again to an afternoon one with no notice either time."