Pros: "Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin"
Cons: "The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief."
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Cons: "Flight was pverbooked and they put me on next flight , because of that I missed very important meeting"
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Pros: "Made the trip feel easier with their kindness."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "Crew was outstanding! Pleasant, helpful, and professional, smiling even when dealing with difficult passengers."
Cons: "The sound with the headset faded in and out and was scratchy sometimes. I gave up."
Cons: "Food is terrible. Avianca's website is not user friendly."
Pros: "The movie selection for children and adults was fine. The peach juice was good too."
Cons: "The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes."
Pros: "I had more space on my seat because it was at the emergency exit"
Cons: "I missed the flight because long line (two hours) at the immigration at bogota. The airline scheduled another glight to the day after."
Cons: "Even though I had immunization proof, I was not allowed to board the plane."
Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "Airline, crew and nice landing (the pilot)"
Cons: "Boarding is crazy. People don’t respet the group order"
Pros: "Nothing. We were unvoluntearly bumped off the plane as we were boarding. No one told us we were Standby."
Cons: "We waited for ever to be told when we would fly out again, our luggage was almost lost."
Cons: "Plane was delayed by at least 2 hours fell asleep on airport floor"
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
Cons: "The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back..."
Pros: "Yes for thé seat"
Cons: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Pros: "I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great."
Pros: "getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE"
Cons: "when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended"
Pros: "We were upgraded to premium economy for free at check-in. The crew was very kind"
Cons: "We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️"
Cons: "Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too."
Pros: "The crew was professional and did a great job making sure everyone was informed and well looked after."
Crew helped to find more comfortable seats for passengers. We never got tea or coffee on this trip even when we asked. Not even with breakfast.
Comparing to other airline; AC is very unprofessional. Flight attendant looks they at a baseball party. Friendly but not bussines behavior. Nice little touches are almost all go. Next time for me ....Lufthansa again.
We were in seats 23C & D and the seats were horribly cramped. I’m just a 5’7” height person and I felt badly cramped, I wonder how do the taller person copes up. 3 hours plus of sitting without moving your limbs. Bad experience.
It was cancelled and I was not notified. Had to get hotel for night and missed day of tour. Has been rescheduled, hopefully will takeoff and I can catch up.
Staff was not attentive to the needs of the passangers. We have tried to call Air Canada for over a week with no answer.
I think the plane that they changed at last minute could be better
Great to use air Canada app and Canadian gov app for international travel/border
United let me on an earlier flight than I was booked. I really appreciated it! I was able to get home earlier and spend time with my family.
Pros: "The crew was pleasant and helpful"
Cons: "No free snacks just drinks! Its a four hr flight. We left late due to slow boarding and they were slow to load baggage. The legroom is just too small for a flight over 2 hrs"
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Pros: "Friendly, efficient crew. Short, smooth flight."
Cons: "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "Single-handedly some of the most uncomfortable seats I’ve ever sat in. I’m not sure if there’s any cushion but my rear end was killing me after 2 1/2 hours."
Pros: "We did get to our destination."
Cons: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Cons: "This is the fourth time that I've been bumped off of a flight because United overbooked. I'm in the military and each time I was trying to get home to family or fly family to me. I will never fly with United again."