Very uncomfortable and crowded seats in economy. Flight attendant refused request to move to nearby unused seat with more legroom because “It was more money for that seat”. It was also near impossible to reach airline directly by phone. Waits upwards of an hour and not very helpful customer service representatives after long wait. Cannot recommend this airline.
Pros: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Cons: "Nothing. Excellent airline."
Pros: "Really happy as had a exit seat so lots of leg room"
Pros: "The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing."
Cons: "can maybe be a little bit less strict on luggage weight"
Pros: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Cons: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Pros: "The crew was very helpful and amazing. The food was healthy AND delicious. Very interesting selection of movies, music, games. A small pillow and blanket was provided to everyone."
Cons: "The first few rows of my section received drinks in the first round, but then the attendant ran out and forgot about the rest of us. I am tall, so the seat was not very comfortable for 13 hours of flight--had neck pain afterwards."
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pros: "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
Cons: "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
Cons: "airport personells are rude and lazy. airline seats are very unconfortable. flight attendants not very a comodating to seniors like me"
Cons: "I wish there was air conditioning. It was very warm ok the plane."
Pros: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Cons: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Pros: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Cons: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Cons: "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
Pros: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Cons: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Cons: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Pros: "The seats were comfortable with enough leg room even in Economy class.The on-flight entertainment was excellent."
Cons: "I didn't like the food offered that much. Also, it seemed that the crew were not that good in coordinating among themselves and helping out passengers. There was not much option on drinks."
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Boarding, flight, and deplaning great.our seats were pre booked by West Jet and were the window and aisle seat. My husband is 6’5” and needs an aisle seat. We prefer to book our own seats at no cost. Fortunately our seat mate wanted to change too."
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "The friendliness, the options through the app with movies etc"
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Pros: "Made it home faster than thought."
Cons: "Could use a pillow/blanket on a long, overnight flight like this. Small amounts of turbulence also cancelled in-flight services. Very uncomfortable flight."
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Our plane was so cramped that I couldn’t fit my bag below my feet and my knees were pressed against the seat in front of me. For a 45 minute flight, We sat on the runway for over an hour before returning to the gate to wait for another 2 hours. We arrived over 4 hours late, uncomfortable and tired.
Pilot crew did excellent…flight was great and landing and everything was rite on time n target. My seat was uncomfortable and narrow. Had no space to move around 16F.Plus nothing to entertain. Very uncomfortable plus all was serve for free was a cup a drink for the 4 hours n more flight. Compare to other airline that serve snacks with a drink. And your airline feee more expensive..but thank God we landed safely
flight arrived too late to make our connection. no help from staff. we arrived at our destination 9 hours late with our luggage missing. m nightmare
Delayed 1.5 hours. 1 hour due to plane late from Montreal and 30 min due to lightning storm. Seating OK. Entertainment modern.
Video screen did not work. Coffee was cold. Loading process was good& we were only 10 minutes late.
Cons: "Flight was delayed 1 hour. We still managed to make our scheduled rendezvous."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "It’s not everyday that you get a meal for free on an airline in addition to friendly service. Even though the flight was 7 hours, it was a smooth and enjoyable one."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"
Pros: "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."
Pros: "Landing safely"
Cons: "I upgraded to a seat right at the front. Still ended up in boarding group 3, no room for my overhead luggage so I had to put it half way back on the plane. My $45 upgraded seat wouldn’t recline because it was broken and I still had to pay to have a bad checked. Oh, and the flight attendant simply said “ok” when I informed her of my seat malfunction."
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Pros: "Seat was ok."
Cons: "Didn't find out about the delay until we were almost ready to board. No planning."
Cons: "There were a three drubknguys talking loudly and doing shots the whole flight"
Cons: "Flight was aborted on the runway, we were returned to the terminal, and flight was delayed over 6 hours."