Boarding pass counter did not open until 2 hrs before flight. We were there 3 hrs before as we like to be early ( eat, relax etc). Due to this the line up was large , thus never got through security till 15 min before boarding. Other than that, everything was great
We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
A few improvements: 1. No signages at the airport that the porter airline was a codeshare and i could check-in at American counter. 2. Crew at the gate said they couldn't change my reward to Alaska - despite that being done previously 3. Despite there being many open seats, i was assigned a seat at the very back near lavatory, last row. Fortunately, the pilot wanted more people moved up so the flight attendants moved me up. It seemed very odd to have been stuck in last row with very few people nearby..
There was No Flight. Both Kayak and Porter refused to honor my booking. I was asked for an additional 1,300 $ CAD to keep the flight. After several emails to both Kayak and Porter I was ignored. I had to cancel my March spring break plans, dog kennel and hotel. I had to re-book another vacation to Nassau in January w Expedia. I had to re-book a new vacation for spring break. Porter and Kayak both blamed each other and would not work together to fix this. Not cool.
Even tho the flight was a bit delayed the team was apologetic. Everyone was friendly and efficient.
The flight was a little delayed but check in was easy and boarding was quick. Luggage was quickly available and everything worked great.
The flight booking code given by Kayak was not the correct one used by the airline. I had to call to get the correct one. It was never sent to me. Totally unacceptable!
Much roomer than air Canada! Great flight for the price. No complaints
On my e-boarding pass it shows free wifi, yet the plane I was on didn’t have wifi. Please remove false advertising from your website and boarding passes
As a first time flyer with Porter I was happy with the service and comfort of the airline.
WestJet continues to live up to budget airline status. The flight crew were not particularly friendly and just were not attentive. We were served cold meals, not initially given any cutlery, and served wrong beverage orders. Seats are not comfortable, especially for long haul flights, and there is basically no offered in/flight entertainment. Fortunately they did have a WiFi service which did seem to work for streaming and connecting kids tablets, but if you were not prepared you were left scrambling. Mix that in with the strike concerns leading up to flights, it made for a less than ideal flight (especially when comparing it to similar class in Air Canada for the outbound flight). Third flight with WestJet but not necessarily planning on booking again.
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
Westjet was late and we missed our connecting flight with Cathay. Had to wait 8 hours. Westjet only allows 1 checked in baggage for international flights- it’s always been 2. Canada allows only 1 sandwhich bag size full off small liquids. Everything else will be tossed. Awful trip. Will never fly west jet or go to Toronto to connect flights!
I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service
There was no entertainment and no announcement till well after I and others asked about it, and no "compensation" (like a free snack)
Great flight. Pilot was able to fully make up the 42 minute late arrival of the aircraft for an on time arrival in Toronto.
Everything was smooth. Just a bit of confusion with our carryon we were asked to check. We had to go through security twice
Boarding was delayed 50 minutes. The flight going to Chicago was canceled, causing lots of problems and causing me to rebook and miss an event. I was traveling with a colleague, and he was unable to get on the same flight after 40 minutes on the phone, which meant I had to wait for him after my arrival. My flight down was delayed an hour before take off, had to sit on the plane, then 30 minutes after landing to get to a gate. No real food, only juice/ water offered for the 3.5 hours on the plane. Not a good experience.
Not having to pay to sit together. Seat cushions were worn out and breaking down sitting on metal framing, knees jammed against seat in front of me. Not a comfortable flight.
Very disappointed with cancellation, then rebooking with booked friends bumped off & then a delay of over 6 hours!! Totally disappointing & all the anxiety it caused was unacceptable. $15 food voucher to compensate is a joke!
Delays after delays only to announce we don't know how long it will take
Check-in was a nightmare. Wouldn’t let us board with our dog even though he has flown on anir Canada before. Only one of us could go. Will never fly them again.
Flight got cancelled and didn't get another flight til late and almost missed the connection because so close. We are still waiting for the bags to arrive the next day.
Overpriced. Exploitative price gouging. Appreciated getting bumped up to a seat with more leg room though.
Announcements were unintelligible. Entertainment system was non-existent. Ground crew kept changing story for flight delay.
Flight delay due to staff shortage. No snack or drinks served. Toilets had water collecting on the floor.
