Daily cleaning, installation of cabin HEPA filters on flights from Central America to Alberta
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Scores according to KAYAK customer reviews
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Cons: "Seat could have been more comfortable"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Crew very nice."
Cons: "Better food"
Pros: "Awesome crew!"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Cons: "more leg room is needed"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Pros: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Cons: "Would like more food available-not for purchase but with what comes with your flight"
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Pros: "very friendly crew"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Cons: "Gate attendant was extraordinarily rude"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "It was on time"
Cons: "Minimum everything"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I'm very satisfied."
Cons: "No comemt"
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Cons: "Better, healthier food choices would be nice."
Cons: "My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Pros: "Everything was great!! Thanks so much!!"
Pros: "over great job and service."
Pros: "Every thing"
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Cons: "Updated screens for movies..."
Pros: "Everyone was friendly and efficient."
Pros: "Landed early"
Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."
Pros: "All good."
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Service was very good."
Cons: "I wish there were more food options"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Cons: "More room"
Cons: "Seats are horrible with westjet"
Pros: "Westjet is always really friendly."
Cons: "Seats too narrow."
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "Room Sears in row 4"
Pros: "Great price"
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Cons: "I cancelled my trip back and I had to call 4 times to West jet just to get an answer to my request. And by the end nothing got done."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "I just love WestJet"
Cons: "WestJet offers very few services."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Cons: "Not a thing."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Pros: "westjet connect to watch a tv show or the news or something"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Friendly people!"
Cons: "They automatically gave me the window seat"
Cons: "Good airlines"
Pros: "all the service was very good to us"
Pros: "Everything was excelente very nice personal."
Pros: "Always friendly and helpful...great to see and experience!"
Pros: "Not much"
Pros: "Never using this airline again"
Cons: "Horrible organization"
Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine"
Pros: "Todos muy amables. Los asientos estaban cómodos."
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Cons: "The check in process. We are Indian citizens with US green cards. The Mexican consulate says this combo is good enough to enter Mexico, but apparently it wasn't good enough for the people checking us in! They took our passports and has us wait before immigration in a detainment room. THEY WERE WRONG"
Pros: "The ove"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "Was on time and very secured"
Cons: "Did not have tv."
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "Everything but the screaming babies was great."
Pros: "Everything was great. The airplane was comfortable and clean."
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "boarding, service, entertainment"
Cons: "some music while boarding not of my choosing interfered with my music and seemed unnecessary"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"
Cons: "The setas space is too short"
Cons: "Bad service!"
Pros: "Good attention"
Pros: "Aeromexico treats everyone like there in first class"
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Cons: "Seat 10C - does not stream properly."
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "Smooth flight."
Cons: "The flight from San Francisco to Mexico City was medicore. The plane smelled, the blankets smelled and the flight attendants were not that friendly."
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Airline stewards were friendly and provided good service. Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch."
Cons: "Flight was delayed but that worked to our advantage since our initial flight was delayed. We would have missed this one. Only a couple connecting flights were announced by the flight attendant and where to go. Ours was not mentioned and no direction given on where to find our gate. We had to go to an information booth that only told us somewhat how to get to the gate. It was a long distance and we weren't sure if we would make it or not. Need to improve communication with passengers."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Cons: "Aeromexico lost our luggage"
Pros: "I will not fly in this airline never."
Cons: "Dalay,boarding not very well organized."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "boarding was easy and quick. The crew was very pleasant."
Cons: "Our flight to Mexico wasn't as nice. It was an old plane and very uncomfortable."
Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"
Cons: "Old plane slow crew. Seemed like they never were around j. Business class"
Cons: "Great flight"
Cons: "Served some type of anything"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "They crew was extremely attentive."
Cons: "No tv screens and internet was shoddy."
Pros: "The idea of having inflight entertainment."
Cons: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
Cons: "Poor comfort"
Pros: "The crew were very nice and helpful!"
Pros: "Almost nothing."
Cons: "Communication in delays (we ended up being delayed for 13 hours in incremental delays), poor planning, lack of knowledge at the operations level around how long crew has worked, boarded the plane then unboarded the plane as the pilot decided he wanted tea, staff unempathetic and dismissive"
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "The crew was friendly and helpful!"
Cons: "There were no headrests for sleeping or TVs on thr airplanes. Also the flight departure time kept getting pushed back and ended up leaving over and hour late as did our last flight with american."
Cons: "Old plane. No power to recharge electronics."
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Cons: "Ran out of food that I like"
Pros: "It was on time, no delays"
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Free upgrade despite the delay so it was great."
Cons: "No snacks"
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Cons: "Poor service by air hostess in the flight. Didn’t give the right food. Ignored when I asked for orange juice."
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."
Cons: "No electrical outlets. No monitors"
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Pros: "Very smooth trip from beginning to end."
Pros: "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
Cons: "The food selection was great but the food itself was over cooked. Disappointing."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Pros: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
Pros: "Everything.,Avianca crew was really great and helpful."
Cons: "The food was cold ,if not great service."
Pros: "It got me where I needed to be safely."
Cons: "The most uncomfortable flight ever. Cramps in legs and seat would go back a bit so I could get somewhat comfortable."
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."
Cons: "I bought some items when I was in Belize I get to Dallas to check my items into my bag and American Airlines has one person checking in bags and one guy standing in the hallway with a red coat on telling us where to go so I stood in the line for and hour and ended up loosing my items and missed my flight so I'm on a seven hr wait cause American Airlines can't get bags checked in on time"
Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."
Cons: "We were in the very last row so they ran out of food options."
Cons: "We arrived at 3pm for our 545pm flight. Once we arrived at the gate, we were notified the aircraft would be coming in late (10-15) due to tech issues. The AA staff was aware the plane had mech issues and decided to board us anyways. After 45 mins of sitting and waiting around in our seats, the pilot preceded to ask us to deplane the aircraft. AA gave us a lousy food voucher and booked us on the next available flight to Miami which wasn't until 1145pm! AA crew/staff handled the situation in a disappointing manner. The AA crew at the gate spoke in a condescending manner as if were young kids! I was appalled by that! I will not be flying AA anytime soon!"
Pros: "Mostly everything"
Cons: "More snack options."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Pros: "On time flights."
Cons: "Middle seat."
Pros: "Short trip"
Cons: "The long time inside the plane 1h 30 m ."
Pros: "Got there"
Cons: "Way too expensive"
Pros: "Good legroom,"
Cons: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"
Cons: "No delays"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Cons: "Bags didn't get loaded, plane delayed. Poor customer service."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "On time and new plane"
Cons: "Nothing much"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Cons: "The wifi never worked and the attendant did not really care"
Pros: "on time"
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "its was smooth"
Cons: "Wifi didn’t work after I paid for it"
Cons: "Paid full fare ticket and boarding as a Zone 5."
Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "Prompt.. Cleaning"
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "It was smooth and great trip."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "Other than the usher at the check-in desk, all other Air Canada staff were polite and helpful."
Cons: "Usher at check-in desk had terrible communication skills. He had an antagonist tone that set an aggressive tone for those just trying to comply to his directions."
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Cons: "See above."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "Hey there good Air Canada folks. I'm a full-time, working, touring musician. I enjoy flying your airline overall, but touring with an acoustic guitar and/or a banjo is constantly stressful. There are clear guidelines about your policies for musical instruments posted on your website, yet your employees never seem to know them. Please have something posted for them at the gates, so I don't have to convince them EVERY TIME that it's okay for me to carry on my instrument in a soft case. A side note: Since airlines started charging for baggage, people are desperate to carry on as much as possible. This means there is always a struggle now against people with a bunch of clothing and personal items in their rolling luggage, to fit the instrument that is my LIVELIHOOD on the plane. Please find a way to make touring with Air Canada easier for musicians. At least return to gate check policies."
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
Cons: "See the above review"
Cons: "Being upgraded last minute to only find out when the ticket is in my hand that my wife doesn't get upgraded even though we were told she was getting her new upgraded ticket printed. Doesn't end there. Immediately tried to return upgrade with the response that my seat was gone. Get on the not sold out plane and sat in my original seat anyways which I had to pay business upgrade for. The plane was apparently sold out. WRONG! Not impressed at all! Don't upgrade"
Cons: "Delayed as usual for AC"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "very pleasant"
Cons: "nothing really"
Pros: "Staff were very nice"
Cons: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."
Pros: "Ample legroom and very pleasant and helpful onboard staff."
Cons: "The screen was not responding well"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Pros: "Eventually they got us there."
Cons: "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Cons: "My luggage didn't arrive when I did. I had to spend several hundred dollars on cloths for me and my niece so that we had what we needed for the two days it took to get our bags."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "No variety in menu for a long time (business class)"
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "It was quick and easy and saved me a hour drive!"
Airlines flying from Central America to Alberta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Alberta
Masks required on board, masks provided on flights from Central America to Alberta
Social distancing seating
Middle seats unavailable to book on flights from Central America to Alberta
Testing for antibodies, testing for symptoms for flights from Central America to Alberta
Waiving of change fees. Search flexible flights from Central America to Alberta