Pros: "Flying with Avianca was a breeze and the plane was comfortable"
Cons: "En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!"
Cons: "instead of a sandwich, some typical food from the country we are arriving"
Cons: "My luggage went missing. I have been hugely inconvenience"
Pros: "I will never fly this airline again."
Cons: "We got our flight bumped back 5 hours simply because they decided to use a different plane. The food vouchers were VERY limited, only for a burger (and I'm vegetarian). The 100.000 COP flight voucher only valid at travel agency, not online. This airline's a joke"
Pros: "El entretenimiento"
Cons: "La actitud de algunas azafatas"
Pros: "I didn’t have to make long line, they have a pre checked line and it’s faster."
Cons: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."
Pros: "Excelente atención todos fueron muy amables y atentos."
Pros: "The sandwich was surprisingly delicious"
Pros: "I like the service"
Cons: "It will be nice if there are healthy food options"
Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Cons: "One of my bags did not arrive in the same flight. I received the bag the next day"
Cons: "It´s just a 35-minute flight so everything was as expected. Except for the boarding process that not only started late (less than 10 minutes prior the scheduled departure time) but took almost 20 minutes"
Cons: "All was great"
Cons: "that we could not recline the chairs, there were no entertainment available, that the flight was delayed 2 hours, sorry to complain but this was the first time, Avianca failed overall."
Pros: "Fast boarding"
Cons: "Movie options bad remotes."
Cons: "They need to make premium passengers know where they are supposed to board...which line"
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "The outstanding service that this airline always provide"
Cons: "The seat were a bit uncomfortable"
Pros: "Business class seats were not lie flat. That’s ok since it was a short flight but the food was bad (bread was crumbly and old for example). Crew talked talked talked non stop."
Cons: "No individual entertainment screens! One movie selection for plane and it was a stupid one."
Pros: "Everything was perfect."
Cons: "Everything was good to me"
Cons: "The passengers on this flight from San Salvador to LAX were drunk and standing in the aisles and talking VERY loudly for nearly the duration of the 4.5 hour flight, and the crew did nothing about it. I asked the crew (a grumpy male flight attendant) if they are allowed to do that, and he merely grunted. The female flight attendants smiled at the large men drinking in the aisles and continued to bring them drinks. My boyfriend had a large man's butt in his face for the duration of the flight. Behind us a man was talking very loudly and obnoxiously about his travels to the point where his voice woke us up. The crew did NOTHING to mitigate the obnoxious behavior of the passengers, and allowed them to stand in the aisle for the whole flight, to the point where we felt claustrophobic and invaded upon. We were particularly surprised as we've heard that this violates airline policy AND the crew did nothing to even ask them to sit or to move to the back of the plane. In addition, it was very hot at the AC was not working above our seats."
Pros: "I was worried about only 45 minutes between connecting flight. Every one must have checked in and boarded early because the plane left 15 minutes early. First time I have every seen that!!"
Pros: "Everything is awesome with Avianca. Good service, congrats"
Cons: "lamentablemente el viaje BOGOTA CARACAS Tuvo que ser reprogramado ya que la aerolinea dejo la ruta pero medieron otra alternativa con la cooperaccion deAA. LO QUE-NO FUNCIONA PARA NADA fue el SEGURO DE VUELO que tome a traves de Uds police EUSP2085184113 deALLIANZ que al sentirme varada en MADRID ya que el pasaje estaba interrupido LOS LLAME AL TELEFONO de EMERGENCI de USA y me dijeron que ellos no tenian nada que ver."
Pros: "The tvs was very very very very very vert very cool"
Cons: "The breakfast was not not not not not not not not good"
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Pros: "lots of turbulence!"
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Pros: "My family and I were impressed with Avianca and will fly them again."
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Timely arrivals & departures"
Cons: "Hot in cabin, lackluster food."
Pros: "Brief 40 min flight. No complaints."
Cons: "The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self"
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."
Cons: "- Old, not well equipped A330 for the BOG-EZE Leg. - crew was, in general rude and unnatentive. - crew did not follow aviation "rules". They allowed a lady to use the toilet when we were in taxi."
Pros: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
Pros: "Friendly and helpful crew"
Cons: "Boarding and departure on both flights was very late, no food neither on the flight from Pasto to Bogota nor on the one from Bogota to Bucaramanga, no movies available"
Pros: "Being from the US, airline customer service has really gone down hill. Avianca employees were so helpful, efficient and corteous. They even gave us breakfast on a 45 minute flight!"
Cons: "Please read previous note"
Pros: "Good space and entretaiment"
Cons: "Food was not good People that work with the company were not kind"
Pros: "the flight was good"
Cons: "Personal attention was pour,just like to do the job.pour courtesy."
Pros: "We landed on time. Always appreciated. The movie was absolute dog sh*t and the communal screens were tiny, but at least there was a movie."
Cons: "If I had known at the time of booking that what looked like a quick stop in El Salvador would actually involve everyone getting off of the plane, needlessly going through security again, having items confiscated even though they were legally purchased after going through security at the prior airport, and being made to wait yet another eternity just to board to plane again, I would have chosen another flight."
Pros: "Only flight in Peru to not get changed without notifying us. Staff was pleasant and helpful. Plane was comfortable"
Cons: "No complaints"
Cons: "Check in luggage has change, there should be a notification of how many luggages you are permitted prior to purchasing or be able to purchase extra if needed prior to arriving at airport"
Cons: "They cancelled the flight THREE times!!! It was awfull, frustrating and I lost my connection filght to Lima on the scheduled day."
Cons: "How is it possible that in a 5 hours flight I was not able to watch tv?!!!! I asked help three times to the flight attendants and they didn't even come to my seat to check my problem, I had to walk to where they were three times to ask them for help. They only said " we are going to reboot the tv" that didn't work at all. I was completely miserable and bored. They didn't help me; they never come to my place to check if the problem was solved or not."