Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
Pleasant flight. Everyone was on the same page. Efficient boarding and nice checkin experience. Bags were delivered to baggage claim quickly in Las Vegas.
Super expensive cross country business flight and the chairs barely reclined, no tv or entertainment offered and the food was particularly bad. Was basically coach!
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
Cons: "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Cons: "Everything was dandy!"
Cons: "Missed flight due to not being able to access terminal because of stopped Skylink. Arrived at terminal while plane was still boarding but was told I could not board cause it was the final two minutes. Horrible customer service. Asked them to please contact the gate and let them know I was enroute on foot. They refused."
Pros: "Seat extraordinarily comfortable"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "Great Crew"
Cons: "More drinks"
Pros: "The crew was great. The plane was. It comfortable. There was no entertainment. Boarding was horrible. The manager was rude and made a snide comment to my husband while we were boarding. Then he yelled at an AA employee in front of all of the passengers boarding and kicked out from behind the desk."
Cons: "Manager on duty could’ve been more tactful and professional."
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Cons: "If I actually made my connection. Delayed flight out of Boston"
Pros: "Like clockwork. New plane."
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Cons: "The seats were small and I’m 5’3"
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Cons: "Rude and disrespectful"
Pros: "Too many passengers, crazy lines and the food not great. Flight crew was friendly and helpful. Was great in terms of flight time. Flight arrive earlier than expect. Was smooth flight in terms of turbulence."
Cons: "Food. I didn’t like my seat, was uncomfortable."
Pros: "Overall, the flight wasn’t pretty good. Not terrible, not excellent."
Cons: "The seats are incredibly uncomfortable. Even paying for extra legroom did not make up for the lack of comfort."
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Did not even have food for sale was given a cookie for 4 hour flight and food services at airport was closed so this was pathetic and miserable finally three immigration officers for 4 international flights so we waited for 2 hours"
Cons: "The whole trip was miserable..., flight attendant and pilot were the only nice thing about this trip"
Pros: "On time. Good crew."
Cons: "Flight was over sold and announcements about it at the gate had a threatening tone."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "A nice uneventful trip"
Cons: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "The entertainment system and quality of selections"
Cons: "Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol"
Pros: "New plane with shades on windows. Comfortable flight."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Cons: "Flight was cancelled"
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Pros: "Flight was smooth with no issues whatsoever!"
Pros: "Arrived early. Smooth flight."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Cons: "Checking one bag took 30 minutes. Very stressful"
Cons: "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
Pros: "fly was on time"
Pros: "Staff was professional and friendly."
Cons: "Flight was delayed. Poor communication by AA on status of flight and options."
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."