Find cheap flights from Central America to Ontario

Find cheap flights from Central America to Ontario

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Round-trip
Economy
Boston (BOS)
Ontario
Fri. 31/12
Fri. 7/1
Any month
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Good to know

Low season

September

High season

July

Average price round-trip

C$ 691

Good deal round-trip

C$ 350

Good deal one-way

C$ 357
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (14% more expensive on average)
(avg. price over the last 2 weeks)
or less
or less

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Top 5 airlines serving from Central America to Ontario

Scores according to KAYAK customer reviews

7.9
Avianca
Overall score based on 13,375 reviews
8.0
Boarding
8.0
Comfort
8.3
Crew
7.9
Entertainment
7.5
Food
Airline reviews

"Avianca’s customer service is the worst I have ever encountered. It should be easy for another airline, even with bad customer service, to take over their share of the market."

Cons: "N/A"

Cons: "Cheaper fares. Avianca has always been an expensive option."

Pros: "Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954"
Cons: "We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing."

Pros: "They treated me super great"

Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."

Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"

Pros: "Smooth check in"
Cons: "Quality of food"

Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."

Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."

Cons: "The aircraft was to old"

Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."

Pros: "the flight was on time"
Cons: "nothing"

Pros: "Good service"
Cons: "Food"

Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"

Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"

Cons: "Most of the crew members were not helpful. I saw an older lady ask for assistance in placing her luggage up top and the crew member told her she could not help her with that, so unprofessional.."

Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."

Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"

Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."

Pros: "Non stop fly from el salvador to boston"
Cons: "Friendly staff, 4h50m fly from El Salvador to Boston, fly on time, planes clean and plenty room, Kudos Avianca. Excellent food and service. I will definitely recommend Avianca."

Cons: "The 4 hour delay to leave Roatan"

Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."

Pros: "I arrived to my destination safely."
Cons: "Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish."

Cons: "We upgraded to business class but it didn’t make up for the old plane. It was loud, old and dirty, the crew was good. It was was a 5+ hour flight and it would have been great to be on a newer plane, which they use for shorter flights."

Cons: "The plane it was small"

Pros: "the TV!"
Cons: "the food and the selection of movie"

Cons: "The boarding process at El Salvador was a mess. People was not organized at all."

Cons: "The passengers on this flight from San Salvador to LAX were drunk and standing in the aisles and talking VERY loudly for nearly the duration of the 4.5 hour flight, and the crew did nothing about it. I asked the crew (a grumpy male flight attendant) if they are allowed to do that, and he merely grunted. The female flight attendants smiled at the large men drinking in the aisles and continued to bring them drinks. My boyfriend had a large man's butt in his face for the duration of the flight. Behind us a man was talking very loudly and obnoxiously about his travels to the point where his voice woke us up. The crew did NOTHING to mitigate the obnoxious behavior of the passengers, and allowed them to stand in the aisle for the whole flight, to the point where we felt claustrophobic and invaded upon. We were particularly surprised as we've heard that this violates airline policy AND the crew did nothing to even ask them to sit or to move to the back of the plane. In addition, it was very hot at the AC was not working above our seats."

Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."

Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."

Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."

Pros: "All the amenities, service, staff. The food on this leg of the trip and the staff were the best. The others were very good, but this group stood out!"

Pros: "From boarding to inflight, everything was excellent. My wife and I are already looking at routes that Avianca flies so we can book again!"

Cons: "Falta de respeto a los miembros Diamante."

Pros: "The plane was clean and although it was full it was not incredibly noisy."
Cons: "The passenger next to me needed a blanket and the crew took a long time to give her one. She had to ask several times."

Pros: "Fly on time. Good customer service on the plain."
Cons: "We were two, they gave us separate sits and they were vacant sits"

Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."

Pros: "The airplane is fine, the flight was fine."
Cons: "The waiting room in El Salvador was too small, there were no chairs,hot, and full of people"

Pros: "that we landed safely"
Cons: "plane take off was delayed flight 670 and employees on ground were un-organized and over booked"

Pros: "Pasta plate was delicious"
Cons: "Flight delayed an hour Crew Service: 1) Asked for pillow twice and they told me to go find a chair with an empty one 2) Asked crew for a glass of wine and she told me that next time that I go to restroom I can ask for one Upon arrival there was no gate ready so we had to wait longer to get shuttled to Tom Bradley Terminal and there was no communication of this Terminal change (from 2 to Tom Bradley)"

Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."

Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."

Pros: "Although the flight I'm reviewing is short I've flown with Avianca several times and I've never had a problem with them or their service. New fleet so it's more comfortable than average."
Cons: "Nothing to say here."

Cons: "Security personnel at Msgr Oscar Romero International airport were ugly manner and very unprofessional, disgusting the way they treat people, I am Diplomatic Consul General and he didn't care and gave me more grief!!"

Pros: "The food they served for dinner was enjoyable."
Cons: "After arriving in San Salvador from San Jose, another passenger informed us that there was a flight departing for LAX at around 3:30 PM. Considering that our flight was scheduled to depart at 7:25 PM, we decided to ask the customer representative at the Avianca information desk if there were any open seats available on our flight home to LAX. She informed us that there were open seats BUT we would have to pay an extra $200 to board that flight. I have been on other airlines before and they have offered me the option to get on an earlier flight - FREE OF CHARGE. Considering I had bought my complete, round trip ticket for $435, the idea of paying an extra $200 for one leg of my journey seemed ludicrous! So I stayed the 6+ hours in El Salvador. Fast forward 6 hours and the desk agent at our gate announces that our flight is completely booked and they are offering $300 for anyone who will give up their seats. I am PISSED. Avianca knew our flight was overbooked and had the opportunity to take two passengers off the list and free up seats for the next flight! Instead, they chose to make us wait and delayed our flight. I do not understand Avianca's customer service procedures. Why would you not put my friend and I on the next flight when you know the next flight is going to be overbooked and possibly delayed? I'll I know is that if I can avoid flying with Avianca in the future, I will do it."

Pros: "Extra space because flight was relatively empty"
Cons: "Old plane with bad facilities. Had to use plane earphones because plane only had two prong headphone that only displayed one ear audio if you plugged in your own headphones. No neck rest for head on seat. Entertainment system was slow to respond and had problems throughout the flight (needed to be reset by crew). Overall just an old and outdated plane, which was terrible for an international flight - especially the longest of my 3 legs home. Once again, entertainment was far too limited. Only one recent hit movie, which I already watched in my 1st flight during the 16 hour journey."

Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"

Cons: "Flight was almost an hour late, everyone lined up to board and they didn't boder to make any announcement or explanation. How rude!"

"Another good flight newer plane therefore better seats. The landing was excellent!"

Pros: "new plane good flight"
Cons: "seat space"

Pros: "All of it"
Cons: "Nothing Best flight"

Pros: "The crew was polite"
Cons: "Less delays"

Pros: "Crew was excellent, seats are never excellent"

Cons: "It was a Great flight. I always enjoy flying Delta"

Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"

Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."

Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"

Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."

Pros: "Crew was amazing."

Cons: "Good"

Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."

Pros: "Good snacks"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."

Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"

Cons: "My luggage is lost."

Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"

Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."

Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."

Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."

Cons: "On time, free upgrade."

Pros: "On time, great service, a lot of legroom."
Cons: "Nothing."

Pros: "Good abording"
Cons: "problems with seating assignment"

Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."

Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."

Cons: "Z"

Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"

Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."

Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"

Pros: "The staff is very friendly. Most pleasant airline I've flown with."

Pros: "On time as scheduled."
Cons: "N/A"

Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."

Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"

Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"

Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"

Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."

Pros: "All went smoothly ."

Cons: "No space in the seats"

Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"

Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"

Pros: "Crew"
Cons: "3 hours there before the departure."

Cons: "1. Boarding order is not by seating making boarding very inefficient"

Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."

"I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine."

Pros: "The Punctuality"
Cons: "No comments"

Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"

Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."

Pros: "KLM its great!!!"
Cons: "Crew"

Cons: "No seats assigned"

Cons: "My husband received military order and we try to cancel our flight, but was impossible. We just lost 4 tickets"

Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"

Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."

Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."

Pros: "Schedule and boarding"
Cons: "Better food"

Pros: "The crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have 0 complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they demonstrated this past time."

Pros: "Excellent airline. Best to connect the America's."

Pros: "Everythng"
Cons: "Nothing"

Pros: "The staff really helpful"

Pros: "Atención muy buena y cómodo el avión"

Pros: "Some crew members were trying to their best"
Cons: "No entertainment"

Pros: "Food, on time, fast boarding process."

Pros: "Served a snack over such a short flight. Entertainment available and friendly staff."

Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "Nothing."

Pros: "The direct people who interact is excellent everyone very courteous and friendly"
Cons: "An item stolen from my luggage"

Pros: "Good customer service"

Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."

Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"

Pros: "Nothing"
Cons: "Copa airlines lost my baggage for 6 days. I had xmas presents and all my belongings since I did not travel with a carry on. They did not communicate with my until day 5 to tell me where the bag was. It pretty much ruined my short trip that I get to have once a year with my family."

Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"

Pros: "Attended very helpful food is good"

Pros: "Exelent friendly sevice by the crew"

Cons: "Disliked having to go through security again right at the gate, also was not allowed to bring drinks into the plane that I had just bought inside the airport, had to throw away or drink them immediately before boarding because of policy, have not had any problem with any other airline..."

Pros: "I've always had a great experience when I travel with Copa!"

Pros: "Fast prompt boading"
Cons: "Tiny meal"

Pros: "Yet to be found"
Cons: "Long flight with no breakfast, poor selection of movies"

Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."

Pros: "All was. Ganythingood"
Cons: "Nothing"

Pros: "Same as above"
Cons: "Same as above"

Cons: "This trip was 1st time using Copa airlines. They misplaced my bag on the way to Bogotá and I didn't receive it until 3 days later."

Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."

Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Food service and flights attendant re pass for drinks."

Pros: "The crew was friendly and helpful"

Pros: "La tripulación es muy amable"

Pros: "The service and employees"

Pros: "Boarding was done on time."
Cons: "Food is horrible, and the crew could be a little bit nicer."

Cons: "It has been 1 week and still no sign of me checked luggage! Copa has been minimally communicative; i am so disappointed; will never fly Copa again. I can only pray my belongings will show up"

Pros: "Everything moved smoothly"
Cons: "Nothing particular"

Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."

Pros: "Conection was good , hour wait was ok"
Cons: "Nothing bad to said"

Pros: "everything is ok."

Pros: "Gostei do atendimento da tripulação a bordo da aeronave"
Cons: "Minhas malas estavam para embarcar e percebi olhando pela janela da aeronave que estavam molhando e não embarcaram. Resultado: duas malas não vieram a bordo."

"EVERYTHING WAS VERY GOOD"

Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"

Pros: "Seats"
Cons: "Nothing"

Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."

Cons: "The lunch could be better with a cracker or Bread."

Pros: "Friendly"
Cons: "Food"

Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."

Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"

Pros: "Great entertainment, nice crew members, easy boarding."
Cons: "Good flight even though we had to go back to the gate for an issue."

Pros: "great service"
Cons: "the food"

Cons: "I got there on time to board, but my mobile boarding pass will not scan. At which point I was asked to go back to the check in counter to have another one printed. Ended up missing the flight because of that. No refunds whatsoever. Apparently the boarding pass issue is common with Aeromexico at ORD"

Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."

Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"

Pros: "Nothing im loose my fly . Im sick 10 minutes before boarding. When to the restroom. They don't let me fly. Im explained wat happened. They don't return credits for my next fly . I have to buy another ticket. They don't understand when people it's sick."

Pros: "Trip was fine, food was good. Loved we each had our own tv and headphones."
Cons: "Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed."

Pros: "good servide aboard,great flight,very pro crew."

Cons: "No access to video No leg room"

Pros: "The service"
Cons: "One lady from the crew member was asked to take the trash and she row her eyes when she was asked. That was not very professional."

Pros: "Free entertainment was nice."
Cons: "This flight was fine the next flight was not"

Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"

Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."

Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."

Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."

Pros: "Great service , and very convenient"

Pros: "Everything once we boarded"
Cons: "Customs, Mexico City airport was awful. Had to deplane on the runway, load busses, wait,wait some more. Super long lines to get through customs. Wrong info on departure gate. No signs, very poor information."

Cons: "No TV screens for entertainment on a long flight made for a very long journey."

Pros: "The staff was friendly and helpful. They gave us food which I was not expecting. They had an in-flight movie as well which was unexpected."

Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"

Pros: "swift flight so that we could get off of the plane quicker."
Cons: "getting in and out of the seat was awful. especially when the seat in front is reclined. the armrest on the aisle seat should be able to move up as the others in the row did. the metal underneath the armrest is pretty sharp and jagged, scraped my palm as i was trying to get the seatbelt to buckle."

Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."

Pros: "Confortable seats, food on board and free! Nice service"
Cons: "Mexico Airport can be confusing. You have to be prepared to ask Aeromexico’s staff for help. They are very helpful though!"

Cons: "A lot of waste of time"

Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"

Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"

Pros: "Nothing"
Cons: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."

Cons: "LAX supervisor from Aeromexico super rude!!"

Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."

Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"

Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"

Pros: "Punctuality"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"

Pros: "Attention"
Cons: "Seats are very tight, uncomfortable."

Cons: "They lost my luggage."

Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."

Pros: "My purchase was cancelled 1 hour after confirmation because the name on the debit card did not match the passengers name. I was buying a flight for My girlfriend. I've don't this purchase 11 times in the past 10 months. I had to repurchase a ticket at the airport for a flight 2 hours later."
Cons: "I was emailed the cancellation not even a call to try to fix it. Sorry I don't check my emails every 10 minutes"

Pros: "attention, service , time"

Pros: "I loved the friendly staff, smooth flight, movies, and meals."
Cons: "I can't think of anything."

Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."

Cons: "My one piece that was checked in arrived one day after I did."

Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."

Pros: "Love this Airline everything about it"

"Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight."

Cons: "Nothing"

Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"

Pros: "Somewhat"
Cons: "Food"

Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."

Cons: "This flight was cancelled"

Pros: "Good crew"
Cons: "Leg room!"

Pros: "Boarded efficiently. Took off on time. Landed ahead of schedule."
Cons: "Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened."

Cons: "No individual TV on such a long flight"

Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"

Pros: "Did not get my luggage"
Cons: "Lost my bag"

Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"

Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."

Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."

Pros: "Food and service great"

Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."

Pros: "food was excellent ... service is always top notch"

Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."

Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"

Cons: "No WIFI"

Pros: "Lucked out with a pretty empty flight. Food was actually good and there was ice cream which was quite a nice perk."

Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"

Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."

Pros: "A good trip"

Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."

Pros: "Good documentary films to choose from to pass time."

Pros: "That it was on schedule"
Cons: "Having to be told to check luggage when I merely took what I was allowed. I felt that I was targeted because female and possibly thought I would not raise objection."

Pros: "The seats were comfortable and roomy."

Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."

Pros: "Liked the dinner. Loved the dessert (chocolate cake )"
Cons: "Didnt like the breakfast. Omelette eggs too greasy aswell as the rest of food. Coffee wasnt good either"

Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."

Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."

Pros: "A. Wet nice and observant stewardess helped me off the plane and onto the waiting bus.. Very kind and helpful"

Pros: "The entertainment controls give many options which is nice to help pass the time."
Cons: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."

Pros: "great service - flight was smooth takeoff and landing"

Pros: "ALL OK."

Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."

Pros: "Staff and food."
Cons: "The cramped club seats....can't extend fully if you are over 6ft."

Pros: "No turbulence!!!"

Pros: "We arrived 15 minutes early at closest gate to passport control"
Cons: "No entertainment, expensive food, had to pay to check a bag"

Pros: "Fabulous experience on every level"

Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."

Pros: "Service in Club World was excellent. Good food and comfortable seat."
Cons: "The seats alternate facing forwards/backwards, so, if you're traveling alone, you're face to face with a stranger. It's OK if your traveling with your spouse. But the person in the window seat has to climb over the footrest of the person in the row behind. Flight out was delayed while they fixed a problem with the n flight entertainment. The return flight, 10 days later, also had problems with the IFE"

Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."

Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."

Cons: "Taking out the middle seat in economy by sticking a tray in it and calling it business class is BS. Who does BA think they are kidding? cr*p class with cr*p service is what it is."

Pros: "The service was great!"
Cons: "Leg room. I'm very tall."

Pros: "Flight crew professional appearance"
Cons: "unable to upgrade/purchase an economy comfort seat only 2 offers of water through out flight -- and one of those was 1/2 hour before landing"

Pros: "The seats are very nice and have blankets. Also, I loved that there were current newspapers available to read--a very nice touch. The food was okay, but not wonderful."
Cons: "I was in the very last row of the back of the plane in the middle. Getting out to stretch or use the facilities, etc., was almost impossible."

Pros: "Saved 5 hours by being changed to a non-stop for the same fee."
Cons: "Working with Iberia to get accessible seating took ten irritating phone calls."

Read more about Avianca
COVID-19 information

Safety measures for airlines flying from Central America to Ontario

Airlines flying from Central America to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Central America to Ontario

Mandatory masks

Masks required on board, masks provided on flights from Central America to Ontario

Social distancing seating

Middle seats unavailable to book on flights from Central America to Ontario

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Central America to Ontario

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