Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Ontario
Sunwing Airlines has waived its change and cancellation fees on flights from Costa Rica to Ontario. Confirm policy on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Costa Rica to Ontario.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ontario from Costa Rica is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ontario with an airline and back to Costa Rica with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ontario from Costa Rica up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Colaboración del personal"
Pros: "Excelente atención todos fueron muy amables y atentos."
Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."
Pros: "the flight was on time"
Cons: "Be on time"
Pros: "The flight itself was fine."
Cons: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
Pros: "Yes quick exclelente"
Pros: "Nice employees."
Cons: "Departure delayed."
Cons: "My lugares gota lost"
Pros: "Excelente servicio al cliente y desayuno"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "Christian the flight attendant was amazing!"
Pros: "What is nice is that this airline gives people a pillow if they need one. They include a meal with a two hour flight from Costa Rica to Bogota, all included in the price. The reality is that in 2017 the airline carriers in the US are the worst in the world for their flying customers. The flight from Bogota to Montevideo was good. the seats could be another 2-4" wider. Other than that, for an economy flight, this was a very nice flight."
Pros: "See abovw"
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Cons: "Cobros que no se debieron hacer.....depende del supervisor del momento y así hacen los cobros....viaje de El Salvador a Costa Rica y todo bien......de Regreso.......Cobros adicionales y con la misma cantidad de maletas....cual es la razón???depende de como tiene el estado de ánimo del supervisor???MUY MALO"
Pros: "no problems on flt"
Cons: "everything was fine"
Pros: "All, except the entertainment. It's wasn’t nothing to watch"
Cons: "The entertainment. Poor."
Pros: "Good service"
Cons: "After cancelling our flight they did not take care of our connecting flights to get me home. Their attitudes for wanting to help was not there. They may need more training in how to prepare"
Pros: "Speed and punctual"
Cons: "There is not even a USB available..."
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Cons: "I think the Salvadoran crew is better than the Costa Rica crew"
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "We had great seats with lots of leg room."
Cons: "Boarding took forever"
Pros: "The flights wers on time"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "Bought hotel for us to stay the night."
Cons: "Miss booked our flight 30 passengers stuck overnight in San Salvador. Missed my connection to Pdx."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Pros: "Very nice staff. Free meals, which is rare nowadays."
Cons: "No wifi. No personal entertainment on international flight from San Salvador to JFK"
Cons: "uncomfortability of seats. all my flights they put me in the emergency exit which had no window and seats didn't recline. Food was terrible."
Pros: "It was good"
Cons: "massive delay in the counter"
Cons: "To wait"
Pros: "Entertainment options"
Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"
Pros: "Staff was nice. Relatively comfortable, good movie selection"
Cons: "I'm vegetarian, only ham and cheese sandwich"
Pros: "Viajo mucho y Avianca es mi aerolinea preferida, las asistentes de vuelo mientras no sean de Costa Rica, son muy amables, las costarricenses son muy pedantes y groceras y las Colombianas las mejores, lindas, amables, pacientes."
Pros: "If Avianca was everywhere we would fly them every time!!!! We had some delay issues and they were so kind and accommodating!!!"
Pros: "We liked the duration of the flight. The people were great and the food was nice with several drinks."
Cons: "We liked everything."
Cons: "Having waited in San Jose for two hours, I was hoping that maybe my experience on the last flight from Guatemala was an aberration. It was NOT! Again the food was disgusting and there was no form of entertainment available. Someone gave me their extra "snack" as we were disembarking but I left it on the plane. I am not one who usually tosses food aside; however, the food they gave us was revolting."
Pros: "Friendly staff, nice snack, free checked baggage."
Pros: "My best experience so far"
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!"
Cons: "A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible"
Pros: "On time excellent attention perfectly clean"
Pros: "Prefer access"
Cons: "Schedule, we got late at Panama AirPort"
Cons: "Everything it’s fine"
Pros: "Excellent airline. Best to connect the America's."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "As per usual, the flight was on time."
Pros: "The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do"
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Cons: "The plane was delay"
Pros: "Business Class Flight Attendant masters time to serve properly a good meal-snack to each of 12 passengers, all in less than 35 minutes (total flight time from PTY was 55 minutes)"
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "puntual, comfort"
Pros: "Puntual, comfort, smiles"
Cons: "It was great"
Pros: "It was everything pretty good!"
Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "All was. Ganythingood"
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "The aircraft was so clean. The personal so kindly"
Cons: "Everything was ok"
Cons: "Nothing,it was all great"
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "Same as above"
Cons: "Same as above"
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "My flight was delayed, causing a lot of stress at the terminal because many people had connecting flights. The Copa staff could not have been more helpful. Copa even put me up for the night at a Sheraton in Panama City when I missed my connection, provided free transportation to and from the airport, and gave me a free dinner voucher. All in all, a well handled experience in the face of disaster."
Cons: "Getting home a day late wasn't pleasant, but it wasn't Copa's fault."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "Boarding was too slow"
Cons: "10 hr delay in San José. A nightmare!"
Pros: "Same as above"
Cons: "Same as above"
Cons: "The online booking company was confusing and not friendly"
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Cons: "Less baggage weigh allowed than normal. Cost an extra $100. Plane left late with no explanation."
Pros: "Liked it very much"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Everything!We received meals and complimentary drinks and had lots of leg room!"
Cons: "Leaving vegas to Panama they checked my passport and stamped my ticket "documents ok" .. Arriving in Panama we flew to costa Rica again checked my passport and stamped my ticket "documents ok" ... Now almost 11 hours later we arrive in Costa Rica and because my passport was ripped they wouldn't let me in the country and sent me back. Why your airlines couldn't have told me this before I got all the way to Costa Rica and passed two check points I don't know. So you guys said you would send us to Puerto Rico but I would have to by my own plane ticket home... Very disappointed in your airline. And to top it off my boyfriend and I had very expensive osprey packs we were traveling with .. We used a copa plastic bag to wrap them up in Vegas so the strings would not get caught .. When we received our packs in Puerto Rico YOUR employees had taken the bags off and cut my boyfriends 300 dollar bag! I will never fly again with your airline."
Pros: "Flight was on time."
Cons: "Not really confort."
Pros: "Good flight"
Cons: "There was only 1 choice of beef sandwich no alternative"
Pros: "I want expecting to get food on such a short flight, what a pleasant surprise!"
Cons: "There weren't any choices for entertainment, just one movie playing on a screen for everyone"
Cons: "Luggage costs"
Cons: "The cabin was very cold."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Fair cost benefits"
Cons: "More food!"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Cons: "Explain the reason of the delay to us. Service while boarding was very poor No smile or welcome"
Cons: "The cabin was a bit warm"
Cons: "Seats too narrow"
Cons: "Small plane"
Pros: "westjet is the only way to go."
Pros: "West jet always known for above and beypnd service"
Cons: "Way too cramped. Only 1 washroom."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Cons: "I miss the wedding party I was the bridesmaid"
Cons: "Choice of food"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Cons: "Tiny chairs"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Cons: "The plugs don't actually charge anything... :-/"
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
Cons: "Boarding process complicated, bad smells in cabin"
Pros: "They were quick and efficient"
Pros: "Smooth flight"
Cons: "Wheel chair services was horrible. 8 passengers needed assistance and there were 2 assistants to aid them. This took over two hours as they attended to passengers with connecting flights first. It was frustrating waiting 2hrs after the flight landed to collect luggage and leave airport."
Cons: "Woman in seat beside should have taken 2 seats"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "Wonderful service!"
Pros: "Everything was good"
Pros: "It was priceless as we were taxiing down the runway, the entire outside crew were lined up waving a holding a banner. And the crew person who made all the announcements had such a wonderful sense of humour. It was a very enjoyable flight."
Pros: "No issues"
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "Free booze"
Pros: "The boarding was fast and everyone was kind with me."
Cons: "Snacks were given, I wish there were more options."
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "it was very good"
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "The long wait to get my baggage."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Pros: "People very helpful and friendly."
Cons: "Waiting to get our luggage"
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "Speedy service & easy to navigate."
Cons: "Only COVID being under control!"
Cons: "Everything. Original flight was direct from Guadalajara to Mexicali but was cancelled and Changed to a connection in México city. The layover was 8 hrs and our connection we waited 8 hrs for was overbooked so we got put on standby. I bought the damn tickets 3 months ago and this is the shit I get."
Cons: "This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off."
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Cons: "The lunch could be better with a cracker or Bread."
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "The ove"
Cons: "Asked for orange juice and got sweetened orange water, you can do better."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "They are on tume, corteoyse, provide nice food and drinks, and I feel safe and well-cared-for in the air."
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Great staff."
Cons: "Lax is horrible"
Pros: "Great service , and very convenient"
Pros: "Sales rep understanding"
Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "Comfortable and smooth"
Cons: "Food and food service"
Cons: "Bad service!"
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Cons: "The flight was delayed 10 hours, we finally boarded as I was going to put my luggage on he over bin a passenger tells me I couldn’t use the space because she was saving it for her sisters who were not on the plane yet the flight attendant was next to me and allowed this to happen. There were also some very obnoxious passengers and again the flight attendant did nothing to control the situation. By far worst flight and service!"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Cons: "Seats are very tight, uncomfortable."
Cons: "This was the last time we trust kayak"
Cons: "They lost my luggage."
Cons: "I enjoyed everything!"
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "snack and drink, flight departures and arrivals on time, wheelchair service at departures and arrivals, the crew were helpful and efficient, price for round trip (L. A. - Guadalajara and return) was very reasonable, landing back at L. A. was a bit rough. Overall rate +/- 9.0"
Cons: "the new $25.00 dl charge for luggage, found out about it at airport check-in"
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Cons: "No entertainment. No WiFi. Lots of dissappointed people."
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Overall is a good flight"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "Flight was delayed 3 hours"
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Cons: "Flight was canceled"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Too many delays"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Airlines flying from Costa Rica to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Ontario
Masks required on board, masks provided on flights from Costa Rica to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Costa Rica to Ontario
Testing for antibodies, testing for symptoms for flights from Costa Rica to Ontario
Waiving of change fees. Search flexible flights from Costa Rica to Ontario