Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Toronto
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|October||Best time to beat the crowds (3% less expensive on average)|
|June||Most popular time to fly (15% more expensive on average)|
Average price round-trip
|C$ 298||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 184||or less|
Good deal one-way
|C$ 186||or less|
Sunwing Airlines, Air Canada and WestJet have all waived their change and cancellation fees on flights from Costa Rica to Toronto. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "Yes quick exclelente"
Cons: "The food."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "the plane departed on time, but the food is not too ideal, generally, l satisfied with your crews service , but when l checked in at the Costa Rica airport, the ground crew's service attitude was not friendly indeed.her bad attitude deeply impressed me."
Pros: "Served a snack and had usb charging in headrest."
Cons: "Seats very uncomfortable and crew more friendly with Spanish speaking people."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Cons: "My lugares gota lost"
Pros: "to San Salvador was great. Great service, little time to evaluate."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "What is nice is that this airline gives people a pillow if they need one. They include a meal with a two hour flight from Costa Rica to Bogota, all included in the price. The reality is that in 2017 the airline carriers in the US are the worst in the world for their flying customers. The flight from Bogota to Montevideo was good. the seats could be another 2-4" wider. Other than that, for an economy flight, this was a very nice flight."
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "Everything was ok"
Cons: "There is not even a USB available..."
Pros: "The flights wers on time"
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Pros: "Crew was super nice"
Cons: "No food .."
Cons: "There was a 45 min delay on the returning flight."
Pros: "We landed on time. Always appreciated. The movie was absolute dog sh*t and the communal screens were tiny, but at least there was a movie."
Cons: "If I had known at the time of booking that what looked like a quick stop in El Salvador would actually involve everyone getting off of the plane, needlessly going through security again, having items confiscated even though they were legally purchased after going through security at the prior airport, and being made to wait yet another eternity just to board to plane again, I would have chosen another flight."
Pros: "Avianca is one ignore few airlines where you can still get a nice meal and even a drink at no additional charge. Airplanes are nice and modern and the staff is friendly"
Cons: "massive delay in the counter"
Cons: "To wait"
Pros: "Entertainment options"
Pros: "The passenger next to me..... That's about it"
Cons: "Extremely cramped seats, limited meal options. all I needed was something without pork and wasn't accommodated by a really rude flight attendant. No entertainment on back of seat for nearly 6 hours...."
Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"
Pros: "Staff was nice. Relatively comfortable, good movie selection"
Cons: "I'm vegetarian, only ham and cheese sandwich"
Pros: "I'm very dissapointed with avianca specially.now that I have a few trips coming up. When I was at the airport I asked the clerked for specific information ,I asked him how much it would cost to take my surfboards if it was going to be to expensive I would just leave them home ,he said no problem that there would be a charge of.$120_150 and it cover the trip until denpasar ,I asked are you sure?he said YES that he would put it on the note and that if I had any problems in NY to just show them the receipt well no need to say.that.when I arrived in NY I was charged again ,the cs rep of the other airline said they wouldn't have charged if avuanca would have put that the surfboard was going until denpasanr when we said that he had done it we looked stupid because he had just checked our bags on the tag until Bali but not the surfboard. So now I have to return and I'm working if I will have.to.end up paying.$1000 in.total.just for my surfboard.when this could have been avoided from the start if the cs rep of Avianca would have told.me the truth or know how to do his Job. What solution can you give ,I feel very annoyed. Thank you"
Cons: "The beverages and punctuality"
Pros: "Viajo mucho y Avianca es mi aerolinea preferida, las asistentes de vuelo mientras no sean de Costa Rica, son muy amables, las costarricenses son muy pedantes y groceras y las Colombianas las mejores, lindas, amables, pacientes."
Pros: "If Avianca was everywhere we would fly them every time!!!! We had some delay issues and they were so kind and accommodating!!!"
Cons: "Bad customer service when dealing with the issue."
Pros: "Fast and confortable, like every flight should be!!"
Cons: "The crew in Costa Rica was new and it took more time to departure because it got a little bit messy at the beginning"
Pros: "On time, no delays, good information and updates, We are impressed by the prompness of your crew."
Pros: "We liked the duration of the flight. The people were great and the food was nice with several drinks."
Cons: "We liked everything."
Pros: "Friendly staff, nice snack, free checked baggage."
Pros: "My best experience so far"
Cons: "I was not informed of having to pay $150 extra for having a surfboard, very disapointing"
Pros: "Comfy, good film selection, friendly crew."
Cons: "My entertainment screen kept turning itself off and getting stuck."
Cons: "4 1/2 hour delay in San Salvador"
Pros: "I'm still in El Salvador!"
Cons: "No vegetarian food"
Pros: "Crew was nice"
Cons: "Small plain and no snack or any entertainment for those that get stressed."
Pros: "Punctually its flight"
Cons: "Everything was fine"
Pros: "They treat passengers like they matter; they serve food, drinks and even smile at their guests. I thought I was transported to a different generation. Good for you, Avianca! I'll fly again."
Cons: "Passengers were filthy. Not the airline's fault."
Pros: "Los espacios amplios en asientos y el entretenimiento moderno."
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "new plane good flight"
Cons: "seat space"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "Entertainment selection was nice."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Crew was amazing."
Pros: "Good snacks"
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "On time flight courteous service"
Cons: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Staff, service, options"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Comfort Plus allowed us to board early, useful USB ports."
Pros: "Everything was perfect !! Staff friendly"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Cons: "The seats are very small even for a petite person."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Cons: "3 hours there before the departure."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Cons: "Old plane. No seat back entertainment. No USB ports"
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "puntual, comfort"
Cons: "I will never fly with copa ever again"
Pros: "Some free alcoholic beverages. Good service from flight attendants."
Cons: "Zero entertainment for a long flight."
Cons: "It was great"
Pros: "It was everything pretty good!"
Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Pros: "Free food and drink"
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Everyone was pleasant and treated us nice. Flight was on time."
Cons: "In San Jose Costa Rica there was one employee checking in general boarding passengers and three employees checking in elite passengers. There were approximately 50 passengers in general boarding (one hour wait time) and no more than 6 elite passengers at any given time during my wait in line."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Cons: "Boarding was too slow"
Pros: "Free food, free drinks, free luggage!!!"
Pros: "Best airline in Latin america"
Pros: "Same as above."
Cons: "Same as above."
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "Everything!We received meals and complimentary drinks and had lots of leg room!"
Cons: "Leaving vegas to Panama they checked my passport and stamped my ticket "documents ok" .. Arriving in Panama we flew to costa Rica again checked my passport and stamped my ticket "documents ok" ... Now almost 11 hours later we arrive in Costa Rica and because my passport was ripped they wouldn't let me in the country and sent me back. Why your airlines couldn't have told me this before I got all the way to Costa Rica and passed two check points I don't know. So you guys said you would send us to Puerto Rico but I would have to by my own plane ticket home... Very disappointed in your airline. And to top it off my boyfriend and I had very expensive osprey packs we were traveling with .. We used a copa plastic bag to wrap them up in Vegas so the strings would not get caught .. When we received our packs in Puerto Rico YOUR employees had taken the bags off and cut my boyfriends 300 dollar bag! I will never fly again with your airline."
Pros: "the food in the plane we good"
Cons: "the logistics and the manual check in 1 full hour late and some people missed their connection flight not cool at all."
Pros: "The kindness of the cabin crew, the food the drinks"
Cons: "No on board entertainment"
Pros: "Flight was on time."
Cons: "Not really confort."
Cons: "Worst landing in a commercial flight I ever had."
Pros: "Good flight"
Cons: "There was only 1 choice of beef sandwich no alternative"
Pros: "I want expecting to get food on such a short flight, what a pleasant surprise!"
Cons: "There weren't any choices for entertainment, just one movie playing on a screen for everyone"
Cons: "Flight was cancelled 45 minutes before take-off"
Pros: "I liked the TVs, the free food and drinks, and the comfort of the chairs"
Pros: "The food was good, a small snack and drinks. The crew is friendly"
Cons: "They could renew the fabric of the seats, and carpets. there is not entertainment offer"
Pros: "Price, efficient boarding, crew"
Cons: "Crowded small seats, overhead movies no one watched,"
Pros: "Complementary meals & beverages (beer & wine especially)"
Pros: "Fui atendido muy bien . La puntualidad y la informacion que van suministrando es de primera"
Pros: "free luggage and food"
Cons: "they had me waiting for 8 hours at the airport for my fly and sent me to a hotel with no hot water. Many many more things that I did not like. riped luggage, arrived niext day made me loss one day"
Pros: "Everything ran on time, quick flight, comfortable seat for sleeping."
Pros: "the options they give, are excellent... The best for any customer... And the healthiest, since 2 days before i yraveled in united and got stomch sick cause all they give is chicken and meet and those are bad options as airplane food"
Cons: "I had to wait a lot for my luggage in my final destination.... Thats all"
Cons: "The flight was delayed"
Pros: "On time Great service"
Cons: "my luggage handle was cut off my rolling suitcase by TSA without notification or reason and as I try to file a claim I am getting the run around:("
Pros: "USB port Video/TV screen in seat. Food was good. Very lovely staff"
Cons: "The loud speaker was VERY loud..."
Cons: "When boarding they don't call when ur travelling with children nor wheelchair....i was traveling with 2 children and one was sick with a fever I had no assistance in pushing her nor boarded first....they did apologize seeing that another lady who also traveled her a child and in a stroller had to mention that I had a wheelchair Was not impressed at all"
Cons: "Between San Jose and Las Vegas, probably in SanJose, a 500 dollar Breil Milano watch was taken from my checked luggage. In a rush at the hotel, I had regrettably packed it rather than carrying it on."
Pros: "The service, the big smile of the representatives"
Cons: "Keep it up!!"
Pros: "fue un viaje muy tranquilo y plasentero"
Pros: "There was a flight delay longer than what my next layover was going to be. Copa rebooked me with American Airlines and got to my final destination just 40 minutes later than originally planned."
Pros: "They served a meal and it left on-time."
Cons: "I bought my ticket through Kayak and it included a layover in Panama City. However, it was being run on two separate airlines (United and Copa). Because of this, I could not check-in online. I arrived in San Jose to check in early since I had a 4am flight and was planning to sleep in the terminal. However, the Copa crew did not show up until 2/2:30am to begin checking people in at the counter. There was no other way I could get my ticket ahead of time and I probably would have stayed at a hotel and left early rather than arriving at 8pm and waiting for 6 hours in the open part of the airport."
Pros: "Flight arrived on time"
Cons: "Row 22 was not a charme. We did not get any drinks at all. Should not happen on a flight. No entertainment"
Pros: "westjet is the only way to go."
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "It was priceless as we were taxiing down the runway, the entire outside crew were lined up waving a holding a banner. And the crew person who made all the announcements had such a wonderful sense of humour. It was a very enjoyable flight."
Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."
Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."
Cons: "Toronto connection takes forever!!"
Pros: "Arrived safely"
Cons: "No entertainment no food crew m.i.a."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."
Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "the crew was, overall, friendly and efficient."
Cons: "Added surchage for one checked bag. No food. and the little they had was doled out miserly (two cookies or one tiny bag of nachos). Requirement to buy blankets, etc No entertainment whatsoever."
Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"
Pros: "Hilarious crew member. Great Canadian jokes"
Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."
Pros: "Nothing to like"
Cons: "Being taking advantage of"
Cons: "Was delayed two hours without any notice, or any information regarding the status of our flight. We were on the tarmac for an hour and the crew didn't let us know what was going on. I expect better from WestJet, especially because I chose to pay more money for a flight with them over Air Canada."
Cons: "Old 737-700, AC didn't work, no Westjet connect just the small screens that don't work very well and seats were very cramped. Sat on Tarmac for 45 min in 95 degree heat and AC was not working"
Pros: "Wheel chair support."
Cons: "All Air hosts..no hostesses.No wine in International flight."
Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"
Pros: "Friendly Staff , quick boarding, flight ON TIME"
Cons: "Having to pay to watch a movie and ear plugs"
Pros: "Friendly staff"
Pros: "Fast boarding"
Cons: "Flight attendant was a little pushy"
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "I never have any problems with West jet. Everything always goes by smoothly. Always on time, friendly staff and overall excellent customer service."
Pros: "People very helpful and friendly."
Pros: "Staff was great. Flight was on time and no one got bumped"
Pros: "Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!"
Cons: "Lots of other air choices! Bad services WestJet !!!'"
Cons: "Our flight was delayed. At the gate no one announced anything, agents were just standing there looking around. People had to approach them one by one to see the reason for the delay."
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "WestJet staff very friendly & helpful"
Cons: "Toronto airport needs clearer signage - very confusing"
Pros: "Tv coffee cookies staff"
Pros: "Excellent the staff was very helpful"
Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"
Cons: "Need a check on Canadian flights when booking to see if the person needs a visa now that the rules have changed. I spent an hour at the airport filling out the on-line visa application unsure if I would be able to make the flight... just glad that the process took an hour and was approved. Please add a box to check if not a US citizen to refer to ETA site for visa needs.... less stress"
Cons: "Waiting to get our luggage"
Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."
Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"
Pros: "Best WestJet flight ever!"
Cons: "No issues."
Pros: "Excellent service"
Cons: "Cranky passenger"
Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Pros: "Most of the free were cheerful and funny. Good seats"
Cons: "Online checkin was impossible and I was told to go to the counter. At the counter they told us we could not sit together (couple). One of the service staff on board was rude to my wife when asked a simple question. You have to pay for movies on a 4 hour flight?"
Cons: "New plane so there was no internet and I had work I needed to do."
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Cons: "The lunch could be better with a cracker or Bread."
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "The ove"
Cons: "Poor scheduling"
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "On time, fast boarding"
Pros: "I liked the food, I was very well received, there’s was a nice blanket, water, mask to sleep better so I loved all that"
Cons: "I hated that it wasn’t available the tv or internet service, the headphones was terrible, all my zone 3 could not see any movie or video or music during all that 9 hours. So when I clicked to see a movie the view, the image was just black with any sound. I was very disappointing. It was stressful"
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Great prices!"
Cons: "The were really mean on the boarding pass. They dis not give the right information and the flight was late"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Cons: "Bad service!"
Pros: "The timing was great. The boarding time. The flight left on time. The crew were very attentive and courteous. The transport from the aircraft to the airport was also good. There wasn't any entertainment, so I couldn't give that a good rating."
Cons: "My baggage was lost never arrived at Mexico City!"
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Pros: "Just OK!"
Cons: "Took forever to take off, AC was nonoperational. Very discomforting!"
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "The crew was courteuos and helpful."
Cons: "Nothing. It was a midnight flight so I tested as best as I could."
Cons: "Pilots were late to flight...m"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Seats are very tight, uncomfortable."
Cons: "They lost my luggage."
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "The works at AeroMexico where all very courteous and professional."
Cons: "The food could have been a bit better but I have had far worse on flights."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "attention, meal with wine, on time"
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Airlines flying from Costa Rica to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Toronto
Masks required on board, masks provided on flights from Costa Rica to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Costa Rica to Toronto
Testing for antibodies, testing for symptoms for flights from Costa Rica to Toronto
Waiving of change fees. Search flexible flights from Costa Rica to Toronto