Pros: "I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world."
Pros: "The seat wasn’t working properly"
Pros: "Overall trip was ok"
Cons: "Lady guiding people to register luggage was rude"
Pros: "Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras."
Pros: "Rude people"
Cons: "More heart felt people"
Pros: "Excelente atención del personal de vuelo. Gracias."
Cons: "La comida. Gracias."
Pros: "Positive Customer Experience. Great Airline with excellent Service!"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "I didn’t have to make long line, they have a pre checked line and it’s faster."
Cons: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."
Pros: "El servicio y atención de cada persona de la aerolínea, inmejorable!"
Pros: "They were so organized calling the people by group ,"
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "Service, food, entertainment"
Cons: "Everything was great!"
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Cons: "Seats were uncomfortable. Airline doesn’t tell you until 5 minutes before takeoff that you have to download their app to use their WiFi service . Pilot tells us we’ll be landing 5 minutes before 10 in NY but in fact we don’t land until 10:30 with no explanation Very old and outdated plane. Just terrible . hope I don’t fly this airline again ."
Cons: "Aviões muito velhos e comida muito fraca."
Cons: "At checkin, I was told my bag could not be loaded onto the plane because of some kind of weight limit, despite having made a reservation for it online. I was told my only possible option was to take another set of flights that arrived at my destination much later than I was originally scheduled. Rather than two flights via Bogota to Mexico City, I had to be routed through Lima, then San Salvador, the Mexico City. Highly inconvenient."
Cons: "During the takeoff there was a passenger talking on cell phone and the Avianca staff did nothing!"
Pros: "Fast boarding"
Cons: "Movie options bad remotes."
Pros: "Flat bed. New plane. Amenities such as a Tumi bag given out were good"
Cons: "We had seats in 6th row which was right behind the galley area where the flight attendants had their seats. One sat in left side of plane and one on right side. They talked talked talked to each other the entire flight. Not good. They we’re not next to each other so their voices were quite raised. This was th case on all our connecting flights"
Pros: "On time, friendly staff, good entertainment"
Cons: "They keep canceling our flight"
Pros: "The experience was good"
Cons: "Arriving in NY a little early but it took forever to get a gate"
Pros: "Good service well kept airplanes"
Pros: "El servicio."
Cons: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."
Cons: "This airline is awful. Their customer service is nonexistent. I will not fly them again."
Pros: "I was worried about only 45 minutes between connecting flight. Every one must have checked in and boarded early because the plane left 15 minutes early. First time I have every seen that!!"
Cons: "I didn't use my flight. Bought insurance but when I tried to change my flight it cost more that just buying another flight."
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Pros: "in Overall the trip was good I'd like de services in the plane and the entertainment"
Cons: "I didn't like the delay in Lima and the poor information of the personal in a land."
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Pros: "lots of turbulence!"
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "Brief 40 min flight. No complaints."
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Pros: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
Cons: "Entertainment was out of service and I received no compensation whatsoever. this is part of the service we are paying for."
Pros: "Friendly and helpful crew"
Cons: "Boarding and departure on both flights was very late, no food neither on the flight from Pasto to Bogota nor on the one from Bogota to Bucaramanga"
Cons: "Customer service, attention"
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "Crew So kind"
Cons: "Food was not enough"
Cons: "Check in luggage has change, there should be a notification of how many luggages you are permitted prior to purchasing or be able to purchase extra if needed prior to arriving at airport"
Cons: "They cancelled the flight THREE times!!! It was awfull, frustrating and I lost my connection filght to Lima on the scheduled day."
Cons: "How is it possible that in a 5 hours flight I was not able to watch tv?!!!! I asked help three times to the flight attendants and they didn't even come to my seat to check my problem, I had to walk to where they were three times to ask them for help. They only said " we are going to reboot the tv" that didn't work at all. I was completely miserable and bored. They didn't help me; they never come to my place to check if the problem was solved or not."
O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.
Great customer service. Safety and cleanliness. Fly delta.
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "Delta is my favorite airline. Smaller planes with two seats two a row."
Cons: "I was told to check my luggage even though there was still overhead bin space."
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Cons: "No food or drinks"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Nothing..there was literally nothing that I liked about this flight. The gate clerks were helpful."
Cons: "Sooooo many things......there was NO PILOT!!!! Delta knew this 30 minutes before my flight landed and yet Delta did not post or communicate that the flight was going to be delayed and then ultimately cancelled because there was NO PILOT. Of course when they scheduled the flight for the following day not only did they not have a full crew, they had NO PLANE. On the whole, it was pretty terrible."
Pros: "Crew was nice and accommodating"
Cons: "Even though it’s economy- it feels like the seats have gotten even smaller!"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "it was easy to navigate ."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "Pasta on board is heavy, lighter meal option is preferred"
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "Could not use the bathroom"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Everything went smoothly."
Cons: "Almost everything"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "The Punctuality"
Cons: "No comments"
Pros: "Micha esoera en la linea de chequeo"
Cons: "Y el personal es pesado"
Pros: "Great crew and service."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "Tuve que comprar otro boleto porque no aparecía mi reserva"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Cons: "No había tv individual, staff no muy amable"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "The flight was not full so boarding was fast and easy. Getting off didn't take forever. Crew was friendly and helpful."
Cons: "Without the individual screens, you were forced to watch whatever was on so I didn't."
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "Checked 2 bags for free. Crew was nice. Entertainment was free."
Cons: "There was a kid kicking my back and the crew member didn't do anything"
Pros: "The convenience of taking two bags without paying extra"
Cons: "Small leg room space"
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "Good. Everything went well"
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Pros: "They give you actual substantial food!"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "Staffs were so kind and professional."
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "All was great. Very clean plane. Friendly staff. Comfortable seats."
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "We didn’t crash"
Cons: "Late again ... like WestJet"
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "crew very friendly and helpful."
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "westjet is the only way to go."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "The air hostess were very nice and dis their job well. I complained about the baording lady who got us boarded on to flight and they apologized. They saw the whole incident when the lady came on the flight but they did know know her name when I asked later. That served well with smiles and jokes"
Cons: "I went on the flight running through security to make it on time for my flight. Unfortunately security was too long and took a while. I forgot my hand luggage when I grabbed my other bag. I tempted to go out and get it after I boarded. She spoked high toned voice instructing me to go back on flight. I went back and i did... she brought my bag from security I was grateful until she spoked loud in the mid section of the plane to me sarcastically and rudely "so you left a whole bag" and walked out after placing it up. I was sitting way back and people saw it all. I felt she embarrassed and very bad and i think customers should got be treated that way."
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "Crew was great"
Cons: "No charging ports on plane"
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "Crew was helpful and friendly."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Cons: "Horrible trip. Never again"
Cons: "Flight crew arrived late delaying take off"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Pros: "Punctual departure. (Made my international connection in plenty of time)"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "It was priceless as we were taxiing down the runway, the entire outside crew were lined up waving a holding a banner. And the crew person who made all the announcements had such a wonderful sense of humour. It was a very enjoyable flight."
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "On time"
Cons: "Very narrow seats"
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early."
Cons: "Not a thing."
Pros: "All the crew"
Pros: "You pay for what you get. WestJet staff are always wonderful. The fligh is a flight."
Cons: "Was't a problem with WestJet. However if ever departing from Vancouver don't rely on the wait times provided in the airport. Give yourself ab addition 30 mins extra."
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"
Pros: "Excellent service and departure time"
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "On time"
Cons: "Tight seats"
Cons: "The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements."
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Pros: "On time"
Cons: "Seat space is miserable"
Pros: "Crew very attentive"
Pros: "Wifi on bord, staff"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Flight on time, easy bording process"
Cons: "The day before departure I prepared for an easy checking process at the airport & consulted aeromexico website about baggage and called Your customer service dpmt to ensure I understood the limitations in size, number and weight for my baggage. However at the check-in the weight allowance in cabin for the 2 pieces was the weight for one carry on not for this and the personal item I was told by phone."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Cons: "Bad service!"
Pros: "ease, no delays, friendly staff, free movies and especially getting treated to a meal on the flight! Wonderful!"
Cons: "Paying an extra $25 per flight to book our seats in advance!! :("
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Cons: "That you hateo pay the 1st.bag"
Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "it was a good flight, very comfortable and with many ammenities that helped to make and easy trip"
Cons: "Delay of two hours in Mexico City airport. We didn't know why but the aircraft was on ground."
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Pros: "I missed my flight but when I got to the gate, the staff was really helpful. They got me a seat on the next flight and gave me a voucher for food during the wait. I will definitely be flying Aeromexico again!"
Cons: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."
Cons: "The seats are awful"
Pros: "Everything was perfect. Flight on time, enough food and drink. Free blanket, headset, beer, etc."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"