Daily cleaning, installation of cabin HEPA filters on flights from Changchun
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Scores according to KAYAK customer reviews
Pros: "The kind crew"
Cons: "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
Pros: "Nice crew"
Cons: "Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times"
Pros: "Great price and reasonable to good service for a family on a budget, this worked well."
Cons: "Both flights had delays based on weather, and it seemed the communication around it could have been better."
Cons: "the flight delayed 2 hours and 40 minutes."
Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
Pros: "Refunded or compensated"
Cons: "The plane was COLD. The food was absolutely disgusting! The seats are small. Lacking in the movie department. I will not use Air China again."
Pros: "Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated."
Cons: "Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?"
Pros: "Relatively comfortable. Plenty of access to free drinks/refreshments including hot tea, cookies and red and white wine. Spacious clean bathrooms. Attentive staff. ON TIME departure and arrival!!!"
Cons: "My headphone arm jack didn't work. Food was not very good, but did provide vegetarian alternative."
Pros: "The crew was very professional"
Cons: "My Tv couldn’t work"
Cons: "I have payed extra money for window seat. But that seat has no wondow."
Pros: "Flight smooth, better entertainment anf food is average."
Cons: "Flight attendants cannot communicate well."
Cons: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Cons: "Food was not tasty"
Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
Pros: "Efficient and friendly staff"
Cons: "Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again"
Cons: "Somehow my passport number on my ticket was mismatched with another passengers. I was held at customs."
Pros: "generally good"
Cons: "failure to comply with special food needs after many calls and e-mails stating organised so a 10 year old boy had to do without food on board due to allergy to NUT &Fish and being a 18 hour journey not appreciated"
Cons: "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."
Cons: "Not enough time to transfer due to delay and staff wasn't helpful"
Pros: "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
Cons: "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."
Pros: "Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin."
Pros: "Bathrooms were clean. Foot rests were comfortable."
Cons: "Chairs did not recline much for such a long flight."
Pros: "The crew were nice"
Cons: "The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of."
Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."
Pros: "Boarding process was really quick. In half an hour they boarded a complete flight."
Cons: "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."
Cons: "Seats too small"
Cons: "Food was bland. Flight attendants are extremely rude."
Cons: "The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything."
Cons: "The flight from Hong Kong to Beijing delayed . Supposed departed at 8pm , then to 10pm then to 12 finally at 2am the flight was cancelled. Then rebook next day flight, depart at 11am but delay to 1pm. Service customers are not the priority to this company.Aviod to this air China if possible."
Pros: "Look forward to my return trip"
Pros: "Like all of the reviews online talked about how terrible Air China was, but for the price it was great. Decent food, good service, somewhat understandable English, luggage was fine, service was good. A little cramped, but that's economy for you."
Cons: "I mean, it was a little cramped and the some of the food wasn't that delicious, but I'm a privileged white American man, so that's my bias speaking. It seems to work well for everyone else. Most of the flight was Chinese since we were going to China. They had no issues. Also I was the only white person on my flight, so I was the minority and really have no place to complain."
Pros: "The plane boarded pretty quickly."
Cons: "Asked the lady at the boarding desk about upgrading she responded in a very rude way that I couldn't upgrade now. Wanted to take a photo of the landscape on our way out and was told I couldn't use my phone at all even on airplane mode they made a huge deal about it, it had to be completely off. WE waited for 1h on the tarmac before taking off with no real info.The food is not good: just a couple piece of something in lot of sauce. A shitty piece of white bread and water melon for desert. Dry cookies for snacks in between meals. 40 min before landing they make you put your seat upright and they're firm about it just like when you're having dinner and you just want to relax and watch your movie. NO seat need to be upright. Would not take that airline company again."
Pros: "That it's the last time in which I buy a flight with Airchina, :)."
Cons: "The service. But, I am happy that I will never fly with Airchina again. :)."
Cons: "Flight delays and poor service"
Pros: "Entertainment options"
Cons: "Staff was grumpy and just looked like they hated their job Food was terrible All 4 flight legs were late Beijing airport feels like a luxury prison, no decent food options, no budget options for anything, only super overpriced boutiques."
Pros: "Smooth flight, good crew. Food was ok. Movie selection not great in English but what do you expect on China airline."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Cons: "Our HK to PEK flight was delayed over 7 hours and we missed our connecting flight. Air China HK could not (would not) list us on the next connecting flight to the US out of Beijing. They wouldn't even tell us if there were seats available. They said our only options were to cancel the flight all together and stay in Hong Kong (how does that make any sense) or fly to Beijing and have the Beijing staff help us. Even it meant we'd get stuck in Beijing. We RAN and made it just in time for the PEK to SFO flight. Our friends connecting to LAX were stuck in Beijing for 2 days because the planes were full. AND Air China would not put them on the SFO flight as requested, even though we had plenty of empty seats. ALSO - One of my suitcases did not arrive to SFO. It has been 3 days and I have not received word as to the status of the bag."
Pros: "The crew was very friendly and they let you get drinks when ever you wanted."
Cons: "For the price, no complaints."
Pros: "The crew was fantastic. They were courteous and bilingual. They served two dinners and offered complimentary beverages, even beer and wine at no extra cost. There was also a complimentary blanket, pillow and headsets in every seat. Also great movie selections."
Cons: "On the returning flight guy from Beijing to LA my headphones only worked on one side. There was no way to fix it."
Cons: "Food and service. They need to improve in many areas."
Cons: "The very worst thing is that I flew into Beijing 90 minutes before my next flight -- had to go through terminal transfer and a VERY LONG immigration line. In fact, I MISSED MY FLIGHT TO CHENGDU, and Air China had to book me on a later flight. The Beijing airport is cranky and difficult to smoothly get from one place to another, but missing this flight was COMPLETELY AVOIDABLE if there were ANY Air China staff around to assist and there weren't."
Pros: "Quick easy flight, service was great,"
Pros: "New plane w/ well designed seating for space, access to bathrooms and roomy overhead compartments. Attentive personnel & good food--Eastern/western mix. Direct flights from west coast w/ reasonable schedule at gopd price. Recommend."
Cons: "If you book other than Air China, cannot check-in online, but only at airport. Any follow-up (ie seat assignments) must be done by phone w/ endless waits (although I was never disconnected in the end). Didn't really like the movie choices--mostly for kids, or action. I watched Cinderella and a story about a British skier. Ok."
Cons: "2 hour delay on ground. Flight crew could hardly speak English and no explanation for delay. If this was my first ever delay with CA I wouldn't be so annoyed. Seems to be common problem in China. They just can't ever seem to get flights off in time and the public now just seems to accept this as normal. Bussed out to plane. Who does this anymore in Hong Kong? I guess CA is a very low cost budget deal. My chicken and noodles seemed to have lost its chicken somewhere along the way. Red wine ran out as the flight attendant poured out the last glass of what appeared to be the one and only bottle on board, to my neighbor. As it was midnight, with the delays, I tried to have a nap, With no curved/winged headrest or lumber support, it was so uncomfortable, I gave up. I really struggle to think of anything I liked about this flight and airline."
Pros: "Crew were very friendly and helpful to passengers with babies."
Airlines flying from Changchun have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Changchun
Masks required on board, masks provided on flights from Changchun
Social distancing seating
Middle seats unavailable to book on flights from Changchun
Testing for antibodies, testing for symptoms for flights from Changchun
Waiving of change fees. Search flexible flights from Changchun