Cons: "We didn't fly directly from Montreal to SFO. See above."
Cons: "Delayed for 2 hrs! Crew not particularly great."
Pros: "Good flight, great crew members. Seats were comfortable and there were good entertainment options."
Pros: "Very good flight experience"
Cons: "good planes, good services"
Cons: "Flight left two hours late and provided difficulty in Toronto"
Pros: "The flight was underbooked, so there was extra seat space. Our delay was cut from 90 min to just 30 min"
Cons: "Our flight was delayed due to fog in San Francisco"
Cons: "The flight was delayed."
Pros: "Plane was nice Crew was great"
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "Entertainment excellent for a short flight"
Pros: "Comfortable seats with good entertainment system"
Pros: "Everything I'll do the same next trip!!"
Cons: "No complaints!!"
Pros: "Flight crew was nice and helpful."
Cons: "The in-flight viewing service was not functioning. For an entire 6 hours and half, we couldn't watch movies or anything else."
Pros: "Cabin service was pleasant and professional, ambient lighting dimmed for sleeping (it was quite late), restrooms were clean, and seats were comfortable."
Cons: "Delayed departure"
Cons: "A bit long for baggage loading especially we arrived in almost midnight"
Pros: "Nice selection of media. 767-300 is comfortable."
Cons: "Late boarding due to plane's turnaround issues. Unusually long delays at baggage claim...may have been lack of coordination on part of the airport."
Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
Pros: "Great crew and was comfortable"
Cons: "Food was expensive"
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Pros: "Everything was good except late departure"
Cons: "Late flight, for almost two hours"
Pros: "WE HAD A VERY PLEASANT FLIGHT, MY SISTER AND I ARE BOTH IN "EIGHTIES" AND WE WERE GIVEN THE SEATS RIGHT AT THE BACK. THAT WAS THE ONLY FLAW."
Pros: "Cabin was clean and got seats I wanted."
Cons: "The entertainment system failed so no movies or any media entire flight"
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "Boarded on time. Left on time. Arrived earlier than estimated. Excellent flight crew service."
Cons: "The staff is always hit or miss"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "The food I purchased was good (salad, cashews, and a glass of wine)...water was offered several times during the flight"
Cons: "Cabin was hot, the passenger air controls did nothing to cool us, the staff kept the cabin lights on full, so it was difficult to nap or watch the movies/tv....the sound quality of the movie/tv is awful. My travel companion became ill during the flight (nausea, minor seizure, dizziness, hot, etc...), she did not consume any alcohol...she is 57, not old by any means ."sick bags" were not in the seat pocket, the crew barely got her one in time.....they did have her sit in the back of the plane, where it was cooler. It might have been a good idea to give her oxygen...upon landing, we were told that there would be a wheelchair at the gate (never appeared), and while we were waiting for it, the crew ignored us, only concerning themselves with the location of the nearest Starbucks in the terminal, then left us with a staff member who had no idea about the wheelchair, didn't give us any sort of ice pack. ....we finally just gave up and slowly and carefully walked to baggage claim"
Cons: "Food can be much better and entertainment options as well."
Pros: "on time, boarded quickly"
Pros: "Cabin crew were really nice."
Cons: "The media selection was minimal."
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Pros: "Entertainment and Food on Board was better than US carriers. Campbell Soup, Chicken Noodle Soup was not hot enough and not enough broth, Cheese was ok."
Cons: "We had yet another weather delay. Why put us on the Aiplane just to sit on the runway, Ground Stiop! The Custom process is not well explained and takes far too long. Very Bad! Because of all the delays for weather and a tight connection at Toronto we lost our Luggage. One day later at 11:00 pm we finally have our luggage. Bad!"
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "The pilot set an expectation of an early arrival (30 min) that was not met."
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Pros: "The fact that the plane landed safely"
Cons: "The service was horrible. They kept changing boarding gates on us. Luggage didn't arrive. A little delay. The service was poor as well"
Pros: "Great airline. Highly recommend them"
Pros: "In flight entertainment is great."
Cons: "No snacks."
Pros: "Boarding was quick and easy. I pretty much slept the whole way, so I can't tell you much about the crew or anything else."
Cons: "The movies and shows were great, but the machine was super slow. I also had to hold my headphones only halfway into the jack or else it would not work properly. It also was surprising to hear that headphones and blankets were extra. The plane was pretty cold, and paying for these extra fees for a family of 3 (or more for others) really adds up! Our family had two check-in bags, and rather than being charged $25 each, we were charged $25+$35 even though the bags were in two different family member names."
Pros: "Clearing customs in Canada"
Cons: "Over priced food"
Pros: "Every thing was on time. I really like booking with kayak...so simple"
Cons: "Air canada doesn't give a snack with your drink...where as west jet does."
Pros: "comfortable seats good movies"
Cons: "no food for a 5 hour flight, not even snacks very crowded - not enough room for carry ons the customs procedure took forever, very nerve racking"
Pros: "Standard plane conditions."
Cons: "Flight was two hours delayed. Plane downgraded. Seat reassigned without notice. But worst was the gate agent who took my carry on because the bins were "absolutely 100% full." When I got on there were at least 8 spots for bags right around my seat. Some customers after me still had their bags. And I had to wait an extra 30 minutes at the baggage claim waiting. When I asked the lead flight attendant to get the name of the gate agent before we left she said she would do her best but then forgot. She also tried to defend the gate agent by explaining the flight was full and why I should have been glad they took my bag."
Pros: "The seat was relatively spacious, especially compared to United. Staff was friendlier too."
Cons: "Too many announcements"
Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "The crew was so friendly and accommodating."
Cons: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
Pros: "Timely flight. Smooth and easy check in."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Legroom, bin space, food"
Pros: "The greeting and smiles I received from the crew members as I was boarding. The plane had entertainment and alcoholic beverages."
Cons: "The only thing I can complain about is the weather causing the aircraft to shake"
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Pros: "Nice, clean plane. Boarding was efficient and quick."
Cons: "Air traffic delay at FRA for almost an hour sitting in the boarded plane. Terrible food - almost threw up after the flight!"
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Cons: "However flight from Athens to Munich sucked. Charged for carry on at check in , even thou others before boarding were checked there’s for free since flight was full. If that was the case I should of gotten mine free. Wish United would drop Lufthansa airlines."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
Cons: "See above. Amenities were terrible as was leg and seat room."
Pros: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Pros: "Good rate"
Cons: "Didn’t like that I had to check my own bag in and still pay a fee. If your going to charge me then your staff should check my bag. Also I’m not a heavy person i workout so my shoulders are big. Your seats are to small"
Pros: "On time, quick boarding, smooth flight"
Cons: "No issues"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Pros: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Cons: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Pros: "arrived on time, newer aircraft"
Pros: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
Cons: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
Pros: "the layover waiting time was relatively fast! Also, the united airlines staff was very helpful in answering any questions I had."
Cons: "I did not like that my first plane coming out of eugen had about an hour delay and I had to rush to my second flight. If it hadn't been for me being guided and me basically running I might have missed my second flight."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "the crew , the services ."
Cons: "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Cons: "Flight was cancelled"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Cons: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Cons: "Entertainment from the 80s. Meaning one TV screen on ceiling. Violent entertainment for kids Uncomfortable seating. No power outlets and very old plane. Reminded me of traveling back in the 80s Adding all this to an 11 hours flight makes it a very undesirable flight. I understand this was a Lufthansa flight operated by United Airlines."
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "Had to sprint through the airport to make a connection because the flight was delayed and then went to a gate in the international terminal which was far across the airport from my connection."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "We ended up getting a free bag check because the flight was full."
Cons: "One free bag check not included. Both legs of our flight were delayed. Even though I had brought an iPad, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."
Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Cons: "The person next to me was very large. Large enough that they should have paid for two seats. You never would have known there was supposed to be an armrest between us. He was big enough that he pre- boarded with people with disabilities and had the armrest folded up when I sat. He spilled over on to my side and had some of his weight on me. I was pushed out into the isle enough that the attendant rammed my knee with her cart. I was keeled over the isle armrest I develope shoulder and back pain."
Cons: "Old plane - no build in screen/entertainment system! Only access would have been thru WiFi, but servers were down pretty much all the time. Most movies would have required a specific app, which was also not accessible."
Pros: "Flight was nice, clean and crew was friendly."
Cons: "Food was pathetic, entertainment system was old, no independent entertainment system on board, aircraft looked outdated."
Pros: "The staff"
Cons: "Four hour delay to leave SF"