Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Advertised as free carry on bag for international flights and then I had to pay both ways.
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
My flights were all either late or canceled. It was stressful and a waste of my time. This is the third flight in a row with Air Canada that has been a scheduling mess. Not appreciated.
it was hours late with a fake story about the high wind
Horrible. Multiple delays for every reason imaginable. Missed connection which led to missing work. How does a plane make a detour to refuel. Do the fueling then have to refuel a second time at the exact same spot? Mind blowing.
We're not on the flight. Because of the pilot strike we were told to reschedule our flight to the 25th instead of the 19th. This has been an unplanned extended holiday.
Simple direct flight. Carry-on only. The plane doesn't have enough room for all the carry-on luggage, which always results in a traffic jam trying to find space for it all (which is partly due to the punishing cost of checked baggage now). Other than that, everything was fine. Nice that they served complimentary refreshments on such a short flight.
Excellent. Wonderful agents from check-in through the end of my flight. I’ll definitely fly them again.
All aspects of the flight went like clockwork and staff were friendly and attentive.
Worst flight experience in my 74 years. Air Canada denied me the right to take the flight even though the jetway door was open. Never encountered such unprofessional staff in my life. Air Canada? Never again. Worst customer service and I will go out of my way to NEVER fly Air Canada again.
