On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
Too many fees (but that seems to apply to all airlines nowadays)
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.
Unfortunately our flight was delayed by 45 minutes due to Kate arriving aircraft. Once we stated everything was great.
We booked flight thru Amex travel and it was already a lot of money for economy and no reserved seats until check in. On our flight from fra, we could not check in one passenger online and when we went to the airport, they said he does not have a guaranteed seat and he would be on a waiting list. This was a guaranteed seat and United overbooked. It was sos stressful when at the gate because they didn’t have a seat and the response was yeh, nothing we can do because the industry overbooks. But they knew we had one person with no seat and even up till boarding, they didn’t say anything. We had to go to the counter over 3 times and my husband was so beside himself, I went up and the counter person said yes, you have a ticket. Ohalaa, why wouldn’t they say anything? Leave us in angst the entire waiting time on a delayed flight. That’s poor customer service. On the flight, people would recline seats immediately and not even return them to normal when eating. We were so crammed, I can not fly eco again on Lufthansa or United when international. Other airlines have been better even when we were in economy. Not even worth it to upgrade to business compared to other airlines either. Overall, it was a really bad flight mainly because of the initial boarding and then no oversight over passengers. The flight crew did their best but they should really announce it more that people need to recline seats back. Kids kicking chairs, all the babies crying…must’ve been my worse flight in 15 years.
Crew was unhelpful in boarding. Did not help passengers board and store bags efficiently. Did not alleviate tensions as passengers had to stow bags then return forward to seats. Baggage rules are unreasonable. Will fly southwest next time
Flight was absolutely sold out, so that just makes the crews job that much tougher. I will say people (customers) are behaving better over the last year.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
United force you to download their App to do the check-in.
Once again my complaint is how close the seats are together. Also, the bathrooms were not very clean by the second half of the flight.
Excellent in flight service, perhaps the best we've ever had. Business class feels tired and needs improvement to compete with other airlines. The food looked good but tasted terrible. Check in was quick, the flight arrived early and our luggage was on our flight with us.
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
Of our SIX flights in my travel group, five were delayed, and all (except possibly one) were just company screwups. One traveler had her CARRY ON baggage put on another flight because Air Canada could not properly do "weight and Balance". Bags missing for a day. Another traveler never made it. Then, (humor here) the flagship airline of the socialist country has NOTHING FOR FREE on board. Expect to pay for pretzels, folks. How's that socialism working out for ya, aye? I might book air Canada in the future if I have a meeting that I REALLY want to MISS!
I don’t know if there were any snacks served on the 5 hour flight. I might have been napping when the attendants came around. But I usually wake up when they do.
Food offerings need to be more plentiful and beverages need to be more healthy.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
Charlottetown (YYG)Canada
Los Angeles (LAX)United States