Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Cons: "Im paid for confort. But give a economic. Maybe mix with golairline."
Pros: "Excellent crew and clean aircraft"
Pros: "Fine crew. Fine entertainment."
Cons: "Clumsy boarding process. After a 2.5 hour delay on tarmac before takeoff there was almost no food on board for a 6-hour flight"
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Delta One screens are a bit small."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "There was huge issues with our original plane and the lady at the desk was horrible with communication to all the passengers waiting for the flight updates. The one time I finally asked her if there was any updates, after almost 1.5 hours of delay and waiting, she took a very rude and snappy tone."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Pros: "Good service"
Cons: "Video system locked up at my seat"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Seating poor — crowded and little leg room"
Cons: "Ac not working properly. Hot."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Plane and staff was comfortable"
Cons: "Weather delays resulted in me being rebooked on a flight nearly 6 hours later, even though there was a connection within 2 hours"
Pros: "comfortable seats enough overhead bin space."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Cons: "Flight was delayed over 1hr."
Pros: "Staff is friendly and helpful"
Pros: "The Captain greeted each guest both on and off the plane !!"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect."
Pros: "I liked that we finally arrived."
Cons: "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "I liked the free entertainment"
Cons: "The fact that I can't afford first class."
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Excellent flight and crew on a new Airbus 319"
Cons: "Lunch time flight. Only food in economy was bags of high carb salty snacks"
Pros: "I enjoyed the entertainment and crew"
Cons: "Boarding was way too long"
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The crew was amazing"
Cons: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pros: "Crew on board pleasant and fluent."
Cons: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Pros: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Cons: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Cons: "5 hours delayed because captin was late."
Pros: "On board entertainment"
Cons: "No real food for purchase"
Cons: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Pros: "Ground personnel"
Cons: "The overall service on board"
Pros: "Crew was very nice"
Pros: "Quick little hop . . . I find that everyone (passengers and flight crew) tend to be in a good mood on these."
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Cons: "Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again."
Cons: "Wireless system slow and costly."
Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "Genial crew"
Cons: "Disorganization in Boston, we almost missed our connecting flight"
Pros: "My flight was delayed and I did not get my baggage when I arrive at Boston airport.. I had no clothes or anything to wear for three weeks when I got to Boston. I complain the very day I got to Boston airport. Up till now the bag I checked in at Toronto airport has not been given to me. The funny thing is after I checked in, it was not scan at any other place except Toronto. So it got lost at Toronto where I checked in. All that am told of is the baggage can not be located. Three weeks I spend at Boston, I had nothing."
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Pros: "I was happy to be on the flight."
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Cons: "Flight was late taking off"
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "Clean plane, attentive efficient staff, easy boarding."
Cons: "Flight staff forgot to pass out customs forms upon landing in Toronto - caused some confusion at customs entry."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."
Pros: "The staff was accommodating."
Cons: "The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!"
Cons: "Late and overbooked Toronto Airport Dodd is bad. --- no veggie optional"
Cons: "The waiting room in Boston was awful and behind security, hot, small crowded. Delayed"
Pros: "Excellent crew and comfortable cabin."
Cons: "I have no criticisms to offer."
Pros: "The crew at the gate and onboard were exceptional! At the gate they made sure I could get on this flight even though the computer auto booked me for 2 days later."
Cons: "My bags didn't make it on the flight because of a close connection. Then I was rebooked on a flight 2 days later. This is unacceptable. I was expected to stay in Toronto for two days."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Pros: "I liked the entertainment selection. It had starwars, that was a big plus."
Cons: "The seating accommodations were terrible l. No leg room, and no room beteween passengers. I Could not relax for a 12hr flight. Im debating of booking a new flight altogether home. WHyde do all converges have to be spring ruxe ("
Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"
Pros: "Crew was professional and friendly."
Cons: "The plane was delayed by an hour and thirty minutes because it was coming from another airport where it was delayed."
Cons: "Food could have been provided"
Cons: "The plain was cold It’s the first time ever I had get my coat on because of the temp No in seat screens and expensive WiFi"
Cons: "They made us wait for a group of passengers who caused a 50-minute delay."
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Pros: "I found it appalling that on a 6 hour flight there were not only no complimentary alcoholic beverages, but that the price of a mini bottle of wine was $9!!!! Ridiculous."
Cons: "One complimentary alcoholic beverage."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Flight was delayed for an hour"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "The flight from BOS to NEW was great. Great plane, great crew. The flight from NEW to BOZ was not great. The seats were not as comfortable. The staff was not helpful but the were friendly."
Cons: "They skipped our row for beverage and breakfast. Never offered food. Didn't even know they were serving others. We paid for an upgrade for economy plus and got less than economy. Also the inflight entertainment was down. 4.5 hr flight and you had to pay for wifi if you didn't bring a book. 2 young kids , one phone and a long flight means unhappy customers."
Pros: "Professional staff and clean seat with smooth pilot who was not constantly announcing things"
Cons: "Small seats"
Pros: "Good. Seating. Not too crowded"
Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least."
Cons: "No beverage service."
Pros: "The crew was excellent, very friendly and helpful. the pilot announcements were unintelligible. I appreciated that the crew anticipated that overhead luggage space would run out and offered gate checking of luggage all the way through to my final destination. I took advantage of their offer and it made my connections so much quicker and smoother"
Cons: "The room for seating is way to crowded, I need more leg room and don't feel I should have to pay extra for a minimum requirement for air travel. Beverages were skimpy, should be offered more often."
Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."
Cons: "The delay in my flight and that nothing was done to compensate that my entire schedule had to be redone to meet the needs of late air crafts, not enough fule and cargo doors not being able to shut."
Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Cons: "Sat in the middle of two people who took up part of my seat too."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Pros: "Took off late but landed on time"
Cons: "Packed in like sardines. Hot on board."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Cons: "was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy"
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Cons: "I missed my flight to San Diego from a connecting flight by a few minutes. Now I have to sit in the airport for over three hours waiting for my next flight.. not to mention it's my bday. Thanks United."
Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."
Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "United doesn't care about customers, It was nothing to like about this flight over four hours late, the flight went to it's destination and came back, seems like every other United flight was canceled, Dora huge line about 2 to 3 hours long to get you an agent, there were no hotels available, slept in the airport"
Cons: "Flight over four hours late, had to sleep in the airport on the chairs, because there was no hotels left, United didn't offer anything, I'm really displeased with them"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Cons: "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."