I had checked in online the day before but was instructed to collect our boarding passes when we arrived. I am not completely comfortable using the automated Kiosks and always enjoy the nostalgia of speaking with someone when checking in for a flight. Upon doing so however, we were immediately asked,"did you check in online already?" To which I replied, "yes, but we were asked to retrieve our boarding passes upon arrival." She then said, "that's what those machines over there are for. We really encourage people to use those." That unfortunately sparked a series of shortness and overall poor behavior in my opinion from the woman who checked us in. I understand it was early in the morning but I am always excited to experience flying and that interaction has unfortunately left a bitter taste in my mouth to the point I will forever now hesitate to book with Porter again. Thank you for taking the time to read this. Cheers, JD
Everything was fantastic, by far the best airline experience in Canada 🇨🇦!
Unlike our porter connection this was great , smooth 2minutes at check in not 90 mins Food wasn’t great but it’s plane food , staff were great
Nothing , two weeks of dealing with booking glitches on porters side , as our main international carrier was fine ,we were assured. When we got to check in everything would be smooth , we were confirmed there would be no issues, guess what happened? After an hour and a half at check inn we were told there was technical glitch involving payment we may not be able to fly , which would have set off a catastrophic chain , the undue stress on my family was unbearable .
They really communicated well advised well in advance of a delay. Contacted to tell me it was almost time to go and to do a check in.
Porter, like most airlines, need to improve their baggage policies. In reality, there are no longer 'cheap flights' because passengers pay exorbitant baggage fees.
Porter is what Westjet used to be. Staff were great
Porter is the airline that does care. All trips with Porter have been smooth and relaxing. The extras are the customer appreciation. The others just don’t do that.
The flight was delayed for more than 2 hrs. The plane was changed and staff couldn’t count people so we had to wait even longer while waiting for take off.
Flight was supposed to be at 3 didn’t fly out until 6:30
In Toronto (YYZ) on our inbound flight to SEA Tac: I don't understand why our passport had to be scanned again, at the boarding gate for the 3rd time after passing through both Canadian & U.S. inspection and customs. This was NOT done on our outbound flight to Montreal. Also, the gate personnel at YYZ did not use the microphone for boarding, instead they decided to speak quietly so no one could hear, leading to a pretty significant backup boarding the plane.
A lot of CAT. Anything you can do about that?
Unfriendly staff, delayed flight, luggage took almost an hour. Very disappointing.
One United employee a little impatient, also on flight WiFi was out for some time. I was happy to receive a complimentary alcoholic beverage for volunteering to check my carry on bag.
there was an hour delay in our departure but everything else was ok.
I enjoyed everything generally. However, getting from the Tarmac to the arrival building required we got on a Bus and meaning they had to wait on everyone to get in from the plane eating a significant amount of time and we still had to get o. The air shuttle to get to the arrival building and saw passengers with connections having to run all the way.
My experience flying from Ottawa to Montreal was not good!
Not having to pay for seats for 53 minute flight when continuing on the Calgary United didn't charge for seats to Chicago or the fort Lauderdale
Good boarding and flight (on time!). Loved the entertainment. Had a very pleasant flight attendant and a second one that was a grump.
flight was cancelled at an hour's notice- it appears that when flights are not full, customers are left to fend for themselves. I missed my one and only conference in 6 years, and the 900$ charge was not refundable.
Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.
TThe first time I have ever flown with flare and both ways sucked
There was no entertainment There was no food or beverage service , not even a glass of water The plane door could not be opened upon arrival
I try to buy water the cabin crews told me I had to wait for them to come around with the trolley I waited over 2 hours !!!!! Literally 2 hours I was so thirsty .
Lots of leg room in the front rows. Wish water was free.
I don't like anything. The crew was so bad. Misbehaved badly. The worst flight.
Long wait for baggage check in with only one on site attendant.
The worst airlines I have seen in my life they don’t respect anyone they don’t care about anyone they lost our luggage and no one is responding. We waited for five hours to get our luggage back.🤬🤬🤬👎🏻👎🏻👎🏻👎🏻
Great staff. Cramped seating for someone 5 feet, 2 inches and average weight. So if you're tall or heavy -- good luck. Even if you wait until the 24 hour checkin time, you still charge for seating. Really? So either it is a less-than-pleasant experience or pay the price of a "big name" airline. And if I'm going to pay their prices, why would I fly in your cramped seat? So, in the end, you want to give less comfort for the same prices as Air Canada. Go figure.
The airplane smokes and they think it's normal.... this is sign of deterioration