Pros: "Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job."
Cons: "We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air."
Pros: "Apart from the boarding process the trip was great."
Cons: "The airport had us board at a gate where we had to go outside in the rain without any warning. Many of the pasengers were families with small children and dressed for the sunshine and no coats or other protection from the elements. There was no warning from WestJet or the airport in the process from booking to checkin."
Pros: "more food choices"
Cons: "There's more snack."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Cons: "The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets."
Pros: "Friendly crew."
Cons: "The flight was delayed"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Cons: "Flight got delayed for over 2 hours"
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "The lady beside me"
Cons: "The plane"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around"
Cons: "We left late and had a very hard landing"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Short flight. Home on time."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."
Cons: "Flight was late which got us running for our next connection in Toronto."
Cons: "I didn't like that you had to download an app for vieweing movies burning flight."
Efficient crew, travel was quick
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Cons: "The seats hurt to sit in for long than a couple hours."
Pros: "Boarding was smooth"
Cons: "More entertainment choices"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "Zone boarding"
Cons: "Very hot terminal quite sweaty"
Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Pros: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Cons: "The flight was too short :)"
Cons: "Delayed for almost 2hrs"
Pros: "Boarding was easy"
Cons: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "Nice service by flight attendants"
Cons: "Late departure due to mechanical issues."
Pros: "Food was fair, and the pilot was great, all the rest was very bad"
Cons: "-The seat was super uncomfortable (I paid for a bulkhead seat, I had a regular seat. I'm tall, I didn't fit in the seat) -The flight attendant was rude, not nice, she crashed with the cart like 3 times, and she did not even apologize for hitting me. -We had a 4 hours delay at Montreal because of the weather, the one of AA wasn't delayed. -The entertainment was movies from 10+ years. -You have to pay for everything, so when you buy a ticket for ex. 250$, you have to pay for the seat, even if is not a bulkhead seat, or the first suitcase."
Cons: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Pros: "Alles goed"
Pros: "Air Canada was kind enough to give us a hotel voucher."
Cons: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Pros: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Cons: "Old planes,limited food"
Cons: "7 hours flight delay"
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Cons: "I did not take it."
Pros: "It was on time - no delays"
Cons: "Would have liked some snacks along with the drinks offered."
Pros: "Media and staff"
Cons: "No organization for filling planes. Worse than Rome."
Pros: "Cabin crew were really nice."
Cons: "The media selection was minimal."
Pros: "I liked the airport design at Montreal."
Cons: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Cons: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Cons: "put on stand by, while this was a non required stop over to Brussels."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Cons: "Flight was delayed 40 minutes."
Pros: "Boarded and arrived on time."
Cons: "Too much waiting at Toronto airport"
Cons: "My tv didn't work"
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Pros: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Cons: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Pros: "Great short flight"
Pros: "The crew was amazing. So friendly and gracious in their attitude. The check in staff before the flight was excellent as well."
Cons: "The seats felt a little worn but weren’t uncomfortable."
Pros: "I was just happy to get home regardless my flight was delayed by over 12 hours."
Cons: "This by far was the worst Air Canada experience in my life. Since then I try to avoid AC at all costs!! The flight was delayed for over 12 hours. One of the flight crew told me AC would put us up in a hotel that night since the delay for us was their fault. No such luck. Horrible!!"
Pros: "On time"
Cons: "Q400 - inadequate baggage space"
Cons: "Cramped cabin. No overhead space. Massively delayed"
Cons: "3-hour delay with a multitude of explanations that were provided. We were both left at the gate and on the tarmac for several hours before we moved."
Pros: "Its a short flight so it was fine."
Pros: "Great overall service!"
Cons: "Lacking in drink options,was late night, not to surprising."
Cons: "no wi fi or morning drinks"
Cons: "It was delay and delay again. Unbelievable!"
Pros: "The flight was on time."
Cons: "My Air Canada flight was booked twice (I am positive I only booked it once) through the website. I didn't notice this until I looked at my credit card statement several days later so I called Air Canada. First, it was very difficult to get to speak to a representative. First I called and was put on hold for 45 minutes. Then once I did get a representative the call was cut short, so I had to call again and wait another 40 minutes for another representative. I finally got them to understand I wanted a refund for the extra flight that was booked, but they said that since it had been more than 24 hours since the booking, there was nothing I could do. When I suggested calling my bank to try and reverse the charge, they said no that wouldn't work, because my bank would call them. Well guess what, when I called my bank they reported the charge as fraudulent, refunded the money, cancelled the card and sent me a new one. When I called Air Canada back later they said they had no record of me calling the previous day. I asked for an email confirming this call happened, and they said they couldn't do that but they could give me the name of the representative that I was talking to. Such frustrating service. I'll try to avoid flying with them whenever possible, Also, if you wanted anything but water on board you have to buy it, even pretzels."
Pros: "Appreciated the fact that since the flight wasn't full they told us we could take a seat and stretch out. After a long flight it is welcomed."
Cons: "I will avoid Air Canada always!"
Cons: "Cramped quarters and delayed flights"
Pros: "weather in PEI not the best high winds, pilot did a excellent landing in less than ideal conditions."
Pros: "Boarded on time and departure on time. Smooth flight. Crew were courteous."
Cons: "The flight took off 45 mintus late"
Pros: "It was fast. It's hard to rate such a short flight."
Cons: "Very small cramped aircraft. And for $800 RT you still need to purchase a snack."
Pros: "I got where I was going and it was cheap. Flight was fine. Attendants where all friendly. Sitting by a well used emergency door was... interesting."
Pros: "on time"
Cons: "leg room"
Cons: "The plane needs to be shop vacuumed. There were crumbs in the tracks and the seats."
Pros: "Great stewardess"
Cons: "Super small space"
Cons: "Bought flight months prior to flight. When i checked in, i was listed standby. No assigned seat. I did get a seat and the flight was smooth. Just did not like being ng pout on standby."
Cons: "Air Canada transferred my checked bags through customs so slowly I waited in the loser lounge in no-man's land with no explanation from immigration. First time this has happened to me in 19 years of international travel. Our flight from Montreal to Boston was delayed a total of ~2.5 hours. I understand that we waited for an incoming aircraft from a location with "storms," (have they flown through Atlanta?) but that wasn't the issue. Our plane finally arrived, and we waited. And waited. And waited. When I boarded, zone 3 or something, the ground crew was still loading food. The plane had been on the ground, at the gate, in view, for nearly 45 minutes. What I conclude from my experience flying Air Canada through Montreal is that their ground crew there is awful. Maybe not all of air Canada in all locations, but at least the ground crew."
Pros: "That it actually went"
Cons: "Late late late. Yes there are fires and weather and late flight crew and and and but A C is always blaming something for their often poor performance. If AC could learn to handle customers they way we are expected to handle their mess ups the airline would be a friendlier service provider"
Pros: "The crew onboard were really professional."
Cons: "The staff members outside the plane directing passengers off of the plane were kind of rude."
Pros: "Short flights"
Cons: "Small seats very small overhead storage and our carry on had to be checked."
Pros: "We requested a wheel chair.When we landed at Calgary airport the wheel chair was there, but no attendant.We were informed the attendant will be comming in two minutes,he is on his way.We waited for ten to fifteen minutes and nobody was there.Eventually we had to walk and my wife had a difficulty in walking."
Cons: "The cabin attendant was great.My wife took a pill for her medication.The attendant saw it. She brought a glass of water without a request.That was a great service.I forgot the name of that lady."
Pros: "Everything was great."
Pros: "Easy, low stress, friendly! A wonderful flight!"
Cons: "Flight was delayed leaving because a number of customers were allowed to bring on 'carry on' luggage which was over the size limit, and then couldn't get it to fit in the cabin. Extra time was taken to then check these bags which should have been checked in the first place. This seems to be happening more and more. I'm not sure why airlines set regulations on the size of carry on luggage and then don't enforce them."
Pros: "The flight attendants and the pilot were very nice. We were on time and boarding was very swift and smooth."
Cons: "I came from Madrid to Toronto which went smoothy, but my connecting flight from Toronto to Minneapolis was delayed and ultimately canceled. My flight was automatically rebooked for two days later, however, this did not happen for everyone who was connecting to Minneapolis. The manner in which the staff and Air Canada handled the situation was extremely poor. The staff was very unclear about where to go to rebook, get our luggage, accommodations, etc. Many other flights had been canceled or delayed and I waited in line for 3 hours to rebook/arrange accommodation. If you can avoid the Pearson Airport I highly suggest it."
Pros: "Fast flight Pleasantly surprised with drink service and pretzels"
Cons: "Boarding was delayed Despite gate check in of carry-ons, still ran out of overhead storage. They need better enforcement of carry-ons."
Cons: "In the flight from Vancouver to PDX, the carry on compartments are so small that they don't fit the AC allowable carryon. The attendants were giving confusing information to passengers such that they couldn't be checked after the attendant at the gate left. Fortunately, the passengers affected took out some of the things in the suitcase so that it fitted under the seats so that we did not get delayed too much. AC should provide the check in for people to pick up at the jetway after arrival as you have done in the past."
Pros: "Short easy flight and great staff"
Pros: "Flight on time, good service and proper communication"
Pros: "1. Friendly flight attendants 2. Clean plane 3. Quick boarding 4. Plenty of space and flight attendants allowed everybody to sit 1 to 2 seats since so many were empty - that was much appreciated!"
Cons: "This is more of an airport comment. The gates should be posted on tickets/board much sooner and since international passengers have to recheck the luggage in Toronto, more guidance should be provided where to go. Of the international airports from 1st world countries, this Toronto Pearson is one of the worse for those that have to transfer."
Pros: "They left on time and was very efficient. The flight was smooth, overall I was very pleased."
Cons: "We had to carry the bags around with us at the airport until check in."
Pros: "Not too crowded"
Cons: "Hope this one is on tome#"
Cons: "How does someone who books out 2 months in advance end up on standby without knowing it? I figured it out only because I asked the Air Canada service rep in the original airport to print out boarding passes for the next leg of the flight. I paid full price for the tickets, refused to pay the extra $15/seat to pick a standard economy passenger seat and am relegated to standby. Very poor business practice with even worse communication to the consumer."
Pros: "SAS was a nice airline once boarding"
Cons: "My flight was cancelled hours before flight. I was already on my way to airport when cancelled. The new flight was an entire day after. I had to be in Barcelona to get on a cruise. I was booked another flight by air canada on SAS. But the flight was Newark to Copenhagen to Oslo to Barcelona. My original flight was Newark to Montreal to Barcelona...much easier."
Cons: "No info on connecting flights."
Pros: "I honestly can't come up with something. They smiled?"
Cons: "-Lost my bag. Again. -Plane was delayed multiple times despite pristine flying conditions. -Pilot nearly broke the plane. One of the hardest landings I have ever experienced. Everyone on board was completely scared. Again, perfect conditions, so I'm not sure what the problem was, but the landing was severe. -No food, no drink offered. -Smug customer service agent, who told me the bag would be delivered once they found it, which was misinformation, as I would need to come claim it with customs. This caused a big snag that delayed me getting my bag another day. Was lost for 2.5 total."
Pros: "Staff was friendly."
Cons: "Flight was delayed."