The flight attendants were wonderful, polite and attentive.
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Pros: "Generally flight attendant was nice and efficient. Excellent service and"
Cons: "Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."
Cons: "Difficult to cancel flight. Could not do on line and when I called I went through a menu that said that no one was available and to call back later. Didn’t even state what later meant. Subsequently ended up not canceling in advance since very little ability to call back once into work day."
Pros: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Cons: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Pros: "Flights were on time and very comfortable"
Pros: "Long wait for ticketing and at customs during transfer"
Cons: "Noisy misbehaved child passenger."
Pros: "I liked that at 3 am I finally got a room"
Cons: "The farthest I got in 2 days was Toronto Canada"
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "The crew was very helpful. They gave me some medicine when I got a headache."
Cons: "One piece of my chicken tasted weird, chewy, and just not like food should be. The rest of it was ok."
Pros: "Got an upgraded seat without asking for it due to overbooking."
Cons: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Pros: "The flight attendants were personable and nice"
Cons: "We were towards the back of the plane and they ran out of many food selections"
Pros: "the staff was wonderful"
Cons: "no entertainment on flight 10 hours bored to death"
Cons: "No hot drinks (coffee) on flight."
Cons: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Pros: "Ease of using in air entertainment w my own device"
Cons: "Lights, reading, did not work in our row. Very disengaged attendants stats yes that they needed to be reset. When we asked the 3 rd time she said she'd get us a light to use, never did. When requesting extra water and coffee we were directed to the rear of the plane to get our own refills. Toilet not clean paper empty. Crew on long, raucous break. Finally crew seen taking coffee pots into lavatory. What on earth? There was a distinct lack of engagement from the crew, in general with passengers , not just my husband and myself."
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "Was really tired as just arrived from Tokyo, but it went well. Folks nice."
Cons: "Airport signage and boarding was a bit confusing, as our announcements overlapped with the gate next door and couldn't tell difference easily."
Pros: "Waited a very long time at check in. Four air canada personnel were checking people in, three of them were helping the handful of priority customers and one of them was helping the hundred or so economy travelers"
Cons: "See above"
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Pros: "The crew was fantastic, and checkin was a breeze."
Cons: "Delayed flight caused me to rush to connecting flight with only 25 min to spare from Toronto to tel aviv... Baggage is missing as well"
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Cons: "The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers."
Cons: "Did not have any monitors 9 hour flight with nothing to view"
Pros: "Food was decent, beverage service was frequent"
Cons: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Pros: "Everything was basically on time."
Cons: "Air canada should still give snacks like west jet."
Cons: "We took off 1 to two hours late"
Cons: "I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out."
Pros: "Seats were wide and very comfortable"
Cons: "The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Cons: "Air Canada overbooked the flight, so even though we had purchased tickets well in advance, we were kicked off the flight and pushed back 7 hours or so, meaning we missed a planned layover in Istanbul and lost most of a day on our vacation. Additionally, after our flight schedule was changed, one of our checked bags was lost (left in Toronto instead of continuing on to Istanbul). I checked the bag on Tuesday, and it wasn't found and delivered until Friday, so I went three and a half days without any extra clothes or most of my toiletries. I know airlines (like all businesses) are only interested in money, and I know Air Canada isn't the only airline to do this, so I can't say I'm shocked. But it still boggles the mind how poorly customers can sometimes be treated. We all accept it as a cost of flying, but it's crazy to think that one can buy a ticket without buying a seat on the plane. It's like ordering at a restaurant and being told that, yes, you ordered the food, but you didn't order the dishes to serve the food on, so you're either going to have to wait or pay extra to get plates and utensils. It would be much more honest for the airline to say that your ticket purchases nothing but the *chance* to fly at the scheduled time. At least that would be straightforward."
Pros: "Most things where fine. Slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pros: "Attendant was nice"
Cons: "run down cabin"
Pros: "there were only 12 passengers so lots of space."
Cons: "the incoming plane was late so we were late boarding, then due to this we had to sit on the runway as we were told we could not land in Toronto. I had a short layover and the flight attendant was less than helpful and apparently had never bothered to learn anything about the Toronto airport or where to go to get this information. After getting into the airport I found out that no Air Canada employee knows anything about the Toronto airport. The cleaning crew finally directed me to the Air Canada help desk after I had asked at 4 different air Canada check in desks. Thankfully I did not miss my flight."
Pros: "Short easy flight"
Pros: "I will fly Air Canada again but will probably drive to Toronto to catch a plane, rather than take the connecting plane out of my own city.There's a Tim Horton's at the airport!"
Cons: "Flight from our small city was late leaving and we didn't find out about the delay until close to the take off time. The reason given to us was that there was too much air traffic in Toronto. Couldn't this have been planned better? Not the fault of Air Canada."
Cons: "I was disappointed to use 40,000 points for each of three one-way award tickets, for a total of 120,000 points, only to have two of the chosen seats changed without any notification before hand. One aisle seat was switched to a window seat."
Pros: "Crew was ok they seemed disconnected from the passengers"
Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
Cons: "Not sticking me next to a 400 pound man"
Pros: "Everything was smooth"
Cons: "More leg room!"
Pros: "The leg room on the E175 is better than most. The seats have minimal padding but they're ok. Great Wi-Fi options."
Cons: "The one stewardess was obviously annoyed and bothered by her job, but they did fulfill their roles."
Cons: "Crew was late. Delayed the flight by 45 minutes."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Cons: "Flight was 2 hrs late"
Pros: "No middle seat."
Cons: "Late boarding, late take off, late arrival."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Pleasant staff."
Cons: "Snug srating"
Cons: "At the last minute outside my control I could not fly. I tried to get a refund or a voucher and I could not. Well I could but the cost of changing or exchanging the ticket was more than the face value of the ticket."
Pros: "My whole trip had to be mixed because I couldn’t get out of Fresno originally"
Cons: "United was very limited in options to get me to my destination so my whole trip had to be cancelled. A trip I had planned for a year. Will probably never fly United Again."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Cons: "Too many delays and ended up having to call my boss to let him know I wasn't going to make it to work the next day because they didn't have a pilot to fly us back on time. Didn't give us food vouchers and they weren't paying for your hotel if you had to stay over night. The planes are super old and have no TV's, not very comfortable. Worst experience ever... never again am I flying with United."
Cons: "Not a fan of the snack"
Pros: "Flight was not cancelled Not delayed Electronic boarding pass worked well I was able to take my small suitcase on the flight"
Cons: "I would like to have a nonstop flight from CLE TO MADISON WISCONSIN. The previous Continental flight was extremely efficient. Now it takes 4-5 hours with security and a layover."
Pros: "Shuttle helped me get to where I needed to go which was great because I am disabled. Flight attendants were nice."
Cons: "Didn't put my bag on the conveyor right and instead of being explicit as to what was wrong, the TSA officer just kept yelling at me I was doing things wrong and I was holding everything up. Could have been so much more pleasant. Also give wrong data a couple of times but got through it ok."
Pros: "The flight was on time and without any issues."
Cons: "Comfort: seating area very small. Food: The flight was over 6 hours and the only food available had to be purchased. Food should be included in the price of tickets for such a long flight. Entertainment : extra charge for entertainment. Come on!"
Pros: "Non stop. Directtv"
Cons: "Great flight crew"
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Cons: "I was forced to rent a van with other people booked on a 9:40 PM flight from Newark to Hartford because one and 1/2 hours after the flight should have left we didn't know if it would leave in 1 and 1/2 hours or be cancelled United was trying new software or something that Sunday night and hundreds of flights were affected."
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Pros: "The crew was awesome."
Pros: "TSA was very rude in Cleveland."
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Cons: "late> 6 hours, with an entire cast of characters that could not possibly care any less than they do."
Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."
Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "The airport"
Cons: "Crew allowed other passengers to put more luggage in than me. I had to go hunt for space. United cheated me."
Cons: "Flight delayed, missed connection. United made no effort to help find a new flight. They stranded my at an airport for 12 and never even apologized."
Pros: "Crew was patient, plenty of room to move thru cabin! Went fast & was over before we knew it!"
Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."
Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
Pros: "Everyone was kind and on time"
Pros: "It was on time from Cle to Houston. The problem was from Houston to SF"
Cons: "Houston to SF was delayed about 3 hours."
Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
Pros: "Flight was short, everything went well. Seating was cramped but it was a small plane."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Pros: "Good flight. Nice seats plenty of room"
Cons: "Nothin. Everything was good."
Pros: "Staff at the customer service counter was much more helpful and accommodating than at the gate. They booked us on the next flight leaving and booked us on another connecting flight since we were going to miss our original flight due to the United delays."
Cons: "The flight was delayed and the staff at the gate was very unhelpful rescheduling our flights."