Safe and easy travel. It would be nice if the trays were wiped done after every flight. Pain that we have to clean them ourselves
Direct flight canceled. Rebooked on another for same day with a layover in Montreal. Arrived in Montreal to discover the second leg was cancelled and no options to rebook until Tuesday (original travel was for Sunday).
Charlottetown airport is wonderful. Montreal was a bit confusing & overwhelming but the Air Canada staff were helpful, patient & kind. I’d fly with them again..
I liked the entertainment and thought the service was good. Better service would help by having more opportunities to pick up trash and if there is fan service to allow individuals to have more cool air options available for their individual seat.
Pros: "Ability to plug into a movie or music and go to sleep"
Cons: "Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted."
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Pros: "Slightly frayed due to weather- we were kept up to date"
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "Plane delayed for 1 hour...lots of kids, very crowd"
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "Movie options were extremely limited"
Pros: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Cons: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Cons: "Ran out of food.."
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Staff were friendly and accommodating"
Cons: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Cons: "Flight left two hours late and provided difficulty in Toronto"
Pros: "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
Cons: "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
Cons: "Food not included with insane flight costs"
Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "plenty of room, media player, wifi, nice selection of snacks and meals."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "Lots of movies and tv shows to pick from. Didn't need to bring snacks. Served food several times."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "Staff was great."
Cons: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Pros: "Staff were good, probably doing the best they could with what they had to work with."
Cons: "I'm 6'4" and a Air Canada Rouge 737 isn't built for guys/girls like me. Give us a bit more legroom!"
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Cons: "I was unable to board that flight since I did not have transit visa for Canada and no where it was mentioned anywhere on Kayak's website. Nor on confirmation email as well. I was not aware of the same despite having travelled to states couple of times in the past. I had to purchase ticket from another carrier at the last moment on the airport."
Pros: "Flight attendants friendly and helpful."
Cons: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Cons: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Pros: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Cons: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."
Pros: "There was more room on this plane. Also an agent was waiting at the gate with hotel and meal vouchers when we landed in Vancouver. The hotel we stayed in was very nice."
Pros: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Pros: "Price was good and flights arrived timely"
Cons: "It's a typical new aircraft that is crowded when full"
Pros: "Personnel were friendly aircraft was clean"
Pros: "That there were no delays."
Pros: "Timely departure. Great landing. Fantastic flight crew."
Cons: "Limited movie selection. And the navigation system should be more intuitive."
Pros: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
Pros: "I was given an upgrade to Business so what not to like. The meal I chose was a strange combination that I would not recommend - lentils with chicken and a few carrots. The crew was great."
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "Smooth boarding. Polite staff."
Cons: "Check-in person did not attach priority tag to luggage (business class) until i argued with her. This is the second time Air Canada has done this. We paid a lot extra for this service and should not have to quibble with staff in order to receive it. There was no lounge in Charlottetown, but that's not the airline's fault. However, the Air Canada lounge at Pearson was shabby and poorly outfitted. Shameful."
Pros: "Good crew on both trips"
Cons: "No crying children"
Pros: "Nice attentive crew"
Pros: "The business seats were comfortable & our service excellent"
Pros: "I booked business, so not too bad."
Cons: "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
Cons: "There was no lunch"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."
Cons: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Cons: "Plane was delayed for 5 hrs"
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Excellent crew members."
Cons: "Warm ac."
Pros: "Really great service! Smooth flight!"
Cons: "Spotty Wi-Fi. Only on an American flight"
Cons: "Crew was not visible Seat space was very tight"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Cons: "I actually flew on a different flight to HNL because my flight to SFO was delayed and would have caused me to miss my connection. So I actually flew from LAX to HNL."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "The crew were friendly."
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Pros: "Everyone was gracious and friendly"
Cons: "Again in this second segment of my long trip, the Wi-Fi entertainment network went down with a couple of hours left in the trip. For a long trip, having something to view is helpful in passing g the time."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Non-stop flight. We had an early arrival!"
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Cons: "Simply, EVERYTHING!"
Cons: "Had to buy entertainment"
Cons: "No free meals"
Cons: "Crew and food could be better"
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Cons: "United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip."
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The spacious seats and entertainment on the plane."
Cons: "The cost of food products on the plane. Could have been better food for the price."
Cons: "personal entertainment connection was spotty."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "No leg room"
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."