The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Business class in the second leg - CDG-EVN was a disaster.
No bording was given for next trip on same carrier, food was very moderate.
No birding was given for next trip on same carrier, food was very moderate.
The line at boarding was not well organized and managed
A couple of minor delays in boarding but very professional and efficient staff.
It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Was in business class. After dinner service, I think the stewards figured everyone should be a sleep as the stewards dissappeared. Had to fend for ourselves for a while.
Flight was delayed 1.5 hrs due to problem with a previous flight to mine; I was informed appropriately via Text & Email, however, website did not keep up with messages sent by nearly an hour. When checking-in warm & friendly reception at check-in desk until female Air Canada Rep noticed my flight number and instantly pivoted to a condescending & sarcastic comments about getting my bag checked in since I’m running so late; then tone instantly changed again few minutes later when she muttered, “Oh, they’ve delayed it” another sign systems & worse front line staff, not fully informed or simply not reading their flight status updates. Flight crew were very friendly & did a great job trying to make up lost time due to the delay.
It was great, love the experience and will definitely recommend 👌. Communication was great
Was delayed, did not end up flying to Victoria. Was not offered alternative accomodation or travel. Very dissapointed. Had to pay out of pocket for taxi, ferry, food etc.
My flight from Victoria was late taking off and then I was rebooked on a new flight from Vancouver to SFO without my knowledge the next day. I actually made it to the gate on time so I could have boarded my flight but Air Canada rebooked me instead. Completely unprofessional and unpleasant experience with no grace from the Air Canada staff. I will not fly Air Canada again
It was great to check carryon luggage at no charge when there was no room for ours. A hidden benefit of having low-tier tickets. Also great to stay off plane as long as possible. Airline gave us seats we wanted on this last leg, again at no charge.
We had a good flight, service was good and lots of leg room. Service was good and the staff were friendly.
This is not really an Air Canada item, but the PA system un the Cancun airport is very poor. Any passenger announcements or changes were basically inaudible.
Overall great flight experience- on time, lots of food and movies.
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Very poor, flight cancelled, no help from Lufthansa customer service.
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
Boarding is as always an issue. Slow and long boarding time.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
Air hostess delayed providing food and then pulled away the tray before i finished eating
Very Stress free Lounges were superb. Crews were caring. I loved it.
Having traveled from Canada through Seattle -London-Edinburgh with only carry on ( to keep trip uncomplicated ) We had to check our hand luggage at the gate as flight was full This was really annoying since due to their late flight in from Seattle we’d missed our orginal flight to Edinburgh and had been put on a flight four hours later We had no checked luggage with no need to go to the baggage carousel Very annoying
I asleep by the gate and actually didn't get to the airplane.
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Great and pleasant service and smooth flight with wonderful and clean amenities.
Never got on this AA flight since British Airways delayed my original flight 29 hours
International flight from CCU to MIA . paid 1235 dollars at this low season. NO CHECK IN BAGGGAE ALLOWED ?????????????? NOT EVEN ONE?????????? Never ever I will even thing about buying tickets and flying with them again. Just A BIG NO
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's did not work so I'm glad we brought our own entertainment.
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's in our entire row did not work so I'm glad we brought our own entertainment......
Need to update the staff of the airport. They tell luggage weight according to they want.
The Air India lounge in Delhi , was very disappointing! The food was of poor quality and options were limited especially for vegetarians!! Beverages were fine. The in flight crew was excellent! . They helped me with my seat controls - the controls did not work without a hassle or assistance!! A very poor showing for a Business cabin!!! Post flight , the wheel chair passengers ( including Me) were “ shepherded and left waiting twice (an hour or more) before taking us to immigration! I chose to Fly Air India because I want. to patronize our National carrier with the hope that the experience will improve!!! Regrettably, I will have to look at other options for my next trip to India
Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.
Entertainment system was not working and was told I would get a voucher and have not got one. No toiletries were available not even a toothbrush false sweet talk by ground staff
Not comfortable for sitting. Sits are too close to each other and it’s too hard for butt..you need to improve your entertainment section like tv programming, Movies, it’s so hard to kill 15 hrs in long flights .you don’t serve good food like other competitive airlines thats my opinion
Worst International flight I ever had in my whole life time. Boarding is the worst of all and flight experience was also not good. Screens were not working, seats were not comfortable and lot more.
Comfortable seats, on time departures and arrival, and helping staff
Very very impressed with the proactive care and alertness with which ABHISHEK Chowdhary took care of us. Quietl,dignified , very alert, and meticulous. Very impressed. Also with SUNiL Kumar who was there for us in a very helpful way. SHERLY ALEX On Flight 119, BOM TO JFK CUSTOMER ON SEAT 21C, 21ST March 2024