Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "Amazin crew a comfort."
Pros: "Great flight.. super fast everything!"
Pros: "The crew was very nice, the food was good and the entertainment too."
Cons: "The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too."
Cons: "Everything was perfect"
Pros: "Easy boarding. Great seats with tv screens and entertainment"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "the flight was on time"
Cons: "Happy with the service"
Cons: "Avianca revised my itinerary 7 times while I was trying to enjoy my vacation generating severe stress to the point where I could not sleep or eat properly. I spent over 150mins of my once in a lifetime Galápagos vacation dealing w/ Avianca’s useless customer service over the phone trying to resolve"
Pros: "It took off on time"
Cons: "It was pretty bumpy and no drinks or anything were served"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Pros: "Everything was fine until the last flight."
Cons: "They took forever to serve drinks. Old aircraft. Really bad entertainment options of non existant"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Pros: "Plane was new and you could charge phone"
Cons: "it was 14 horas late"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Clean and comfortable"
Cons: "Bogotá airport can use better signaling and information of process (immigration/customs)......we wasted a lot of time because lack of info"
Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Pros: "Brand new A321neo. Attentive flight attendants."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Cons: "My lugares gota lost"
Pros: "Courteous staff and comfortable seats"
Cons: "Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to."
Pros: "Everything, especially the helpful and friendly crew and support on land. My bags didn’t get to my final destination so because of my previous airline and Avianca called me several times as arrange the drop off of my bags at a location +1 hour away from the airport. I am impressed by their commitment."
Cons: "Nothing. Everything went well."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "Always Avianca he’s great staff and personnel Flight was canceled and so I agreed to fly back on United Definitely the last time EVER! United personnel always has attitude and aircraft lacks updating"
Cons: "Avoid United like the bubonic plague unless you are into suffering and misery!!!!"
Pros: "The space of the aircraft was amazing and the entertainment system was excelent."
Pros: "Price in comparison with the airline website"
Cons: "Everything was ok!!!"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Everything and also we don't whent to Bogota we directly fly to Ecuador so we don't whent to different part but we wait to much"
Cons: "Just to said something and sometime change what they talking but also is good experience to make share I don't have the same experience in the future"
Pros: "Generally very good but when boarding, we had to stand in a long hot corridor before actually getting on the plane"
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "Aside from the issues below, it was a good flight."
Cons: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
Pros: "They were all very nice and helpful. We received two meals and snacks. I had a blanket and pillow. Couldn't complain."
Cons: "I had requested the wheel chair service due to my bad knee. When it came to boarding everything was great but when I got off the plane, no one brought the wheel chair. I ended up having to walk and hurt my knee further. They were suppose to help with my bags but I guess that's only in the USA"
Pros: "flight was smooth and on time."
Cons: "the food"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Cons: "Me perdieron DOS maletas!!!!!!"
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Pros: "Everything was great.!"
Cons: "Didnt have any problems."
Pros: "The seats were comfortable and the service was prompt. The attendants were cordial"
Cons: "The attendants did not know if the meals they were serving had dairy products or not"
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Pros: "Flight arrived early, very professional crew"
Pros: "The confort of the plane, The crew was very professionals! I r like very much that Kayak sent us reminders about the intinerary."
Cons: "Lo was satisfied with everything!"
Pros: "- The inflight service is very attentive - In Medellin, the front desk representative put me on a earlier flight to Bogota"
Was not a fan of Iberia. Am still not a fan. In Premium Econ, food came before drink. Not right. Food was below average. Tough to get 2nd glass of wine from JFK to Madrid. Crew asked me to use Econ toilet, nearly impossible given a broken ankle. My cane & ankle brace were clearly visible. Biz Class toilet was 2 rows from my seat; they finally acquiesced. Though the flight landed early, wheelchair never arrived—a perfect connection to Porto was shot. Forced to wait 4 hrs for next flight.
Check in was very horrible. A lady named Biko ( a supervisor was extremely rude and very mean to passengers. I and a few other passengers almost missed our flight due to lack of professionalism. When I reserved and paid for my ticket, I had requested wheelchair assistance due to severe nerve pain going down my legs from my hips making it very difficult for my to walk. I politely informed the BA agent that was attending to me that I did not check prior to coming to the airport but to verify that my request was active since I used it when I came but to my surprise, Ms Buki said that I was young and did not look like I needed a wheelchair and actually accused me of lying. She also refused to pull up my original ticket as proof when I asked her to as her to. After all said and done, I made my flight just in the nick of time. After going through all this, I arrived Seattle but none of my 4 checked luggages made it. I went back to the airport 24 hrs later and waited for 3 more flights to come in and nothing came in. I have both medical things and lots of sun dried food items that I spent a lot of money on purchasing and preparing/ packaging to meet travel requirements and so on. Now they may all spoil due to this delay. My hand luggage that I was forced to check in at the last minute has my meds too. Please help. I also hope that there will be adequate compensations too. You can contact me at 915-4083336. Tag#s are BA403685, BA403686, BA403687, BA403838
Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight.
Pros: "Seating was comfortable though a tad bit cramped."
Cons: "Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)"
Pros: "We were able to leave the country quickly."
Cons: "It was freezing on the plane."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Pros: "Our flight attendant was awesome. Very friendly and attentive."
Cons: "The cabin temperature was cold and the flight was delayed by over an hour."
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Pros: "The staff was very kind and the food was decent."
Cons: "There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again."
Pros: "Nothing comes to mind."
Cons: "Crew was not friendly at all. Why do they do this job if they hate dealing with the passengers? They act as if we are a burden to them."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "Good size seats"
Cons: "The crew were rude and dismissive"
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "Good flight, bit bumpy due to weather."
Cons: "4-hour delay for a 40minute flight"
Pros: "This is was actually a flight operated by Qatar Airways and my first time with them. And you know what? It was like going back in time: this was exactly what and how BA used to be even 10 years ago. Thank you, Qatar, for wonderful service!"
Pros: "great service - flight was smooth takeoff and landing"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "Nothing special ti say except what already said on the flight in about the fact that now you have to pay for every single thing and ONLY tap water is free."
Pros: "Fabulous experience on every level"
Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "Stewards were very friendly"
Cons: "Need more opportunities for drinks, water. Did not board the back of the plane first."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "We enjoyed the entertainment on the flight. The crew was great too!"
Cons: "We were right in front of the restroom, closest to the back wall. We kept hearing the toilets flush and had to deal with all the people in line for the restrooms. It just felt a little crowded back there. Boarding wasn't ideal either. We were delayed 3 hours and couldn't get a confident update until we actually boarded. The only thing near the gate was a Starbucks that took cash only. That's more of a problem with the airport though. Overall, for an 11 hour flight, it was quite enjoyable."
Cons: "The luggage is missing"
Cons: "8 hour delay on top of a 4 hour layover with only a small sandwich and small water to compensate. You had to pay for food and water on the second leg of the flight which was on vueling. When we finally got to barcelona we picked up a mangled stroller that had been like new before the flight. We complained and we were told we would receive a call from the airline. Still waiting for the call. Lost our evening in barcelona and our paid tickets to casa mila."
Pros: "Absolutely nothing"
Cons: "Being trapped at Edinburgh airport. The incompetence of BA. The shocking state of their aircraft. Their inability to understand customer service."
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Cons: "the wifi is awful"
Cons: "Flight delay over 7 hours"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Extra seat width would always be nice"
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Well organized loading, consistent beverage service"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."