The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Great flight, great landing, nice staff. Our seats were a little cramped.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected
The process and flight were both smooth and trouble free
It was not clear that a shopping bag with gifts would need to be checked. Lucky that my friend checked her carry on so that she could take mine on. It contained fragile items ( and expensive). Plus they charged me $100 for that last minute change.
Nothing could be better it was perfect!! Except for really bad turbulence going to Calgary from comox
Took 45 minutes to check into the flight as their web page keys crashing and was unbelievably show. First flight was cancelled at 10pm the night before a 6:30amd flight and I got a text saying they'd rescheduled me for *2 days later*. Given the trip was for meetings that didn't work so I spent over an hour and a half on hold and on the phone rescheduling. They tell me to check in online while on the phone. It crashes repeatedly. I can't check in. They say, "that happens, it'll probably be ok". Woke up to find the 2nd flight was delayed due to "lack of crew availability" enough that I'd miss my connection (30 minutes to change terminals, go through security and customs). Another 1.5 hours on hold and taking to support when I hear, "I think I have a solution" just before I get hung up on. Call back, another 45 minutes on hold. Previous agent had left no notes so had to start from scratch. Another hour and 45 on the phone. Only flights they could offer involved a 5 hour layover, get into LAX (not my destination) atfter 10pm, then find one of their agents to geta voucher for a hotel (they won't issue vouchers until you land), get to hotel, get about 4 hours sleep, catch a 6am flight to my destination. I gave up and cancelled. Never got to take my trip but spent well over 4 hours on their website and in the phone trying to sort out non-weather, fully in their control problems.
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Unbelievably turbulent. The entire plane rocked the entire way. Never again with small planes. Made me sick. 😭
