I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Nothing could be better it was perfect!! Except for really bad turbulence going to Calgary from comox
Was very busy with people crowding around as we were waiting for all wheelchairs but once out of the immediate area we were able to load onto a vehicle for our next gate
Took 45 minutes to check into the flight as their web page keys crashing and was unbelievably show. First flight was cancelled at 10pm the night before a 6:30amd flight and I got a text saying they'd rescheduled me for *2 days later*. Given the trip was for meetings that didn't work so I spent over an hour and a half on hold and on the phone rescheduling. They tell me to check in online while on the phone. It crashes repeatedly. I can't check in. They say, "that happens, it'll probably be ok". Woke up to find the 2nd flight was delayed due to "lack of crew availability" enough that I'd miss my connection (30 minutes to change terminals, go through security and customs). Another 1.5 hours on hold and taking to support when I hear, "I think I have a solution" just before I get hung up on. Call back, another 45 minutes on hold. Previous agent had left no notes so had to start from scratch. Another hour and 45 on the phone. Only flights they could offer involved a 5 hour layover, get into LAX (not my destination) atfter 10pm, then find one of their agents to geta voucher for a hotel (they won't issue vouchers until you land), get to hotel, get about 4 hours sleep, catch a 6am flight to my destination. I gave up and cancelled. Never got to take my trip but spent well over 4 hours on their website and in the phone trying to sort out non-weather, fully in their control problems.
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
When there were a lot of empty seats in the plane it was nice that they allowed passengers to take another seat other than their own so that they can have more room.
Unbelievably turbulent. The entire plane rocked the entire way. Never again with small planes. Made me sick. 😭
Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.
Our family of four were seated separated entirely from one another. We were hopeful to at least be paired up with our children in groups of two. Remember that no food is provided. You will get two beverages and a single Made Good granola bite size bar. Air Canada Bistro menu is available for purchase. Blankets, pillows, and headphones are also available for purchase.
Awful, I was bumped from my buisness class seat because the airline decided to forfeit my seat to a pilot and stick me in the very back of the plane. My flight was delayed by an hour, boarding took an extra 30 minutes longer then it should have, and the in flight entertainment system was broken for my entire flight. I have yet to hear from Air Canada with regards to a refund for my ticket so in total I'm down about $1400 dollars for my tickets. Moving forward if I can avoid using Air Canada in the future I will be doing so even if it costs me extra money.
My seat was taken by other passenger, flight délayes caused me problem was not making my connection from Vancouver to Montreal Because of that had change for next Day to be able to arrive at reasonable hours and mist my work day and Lansing was staffer then usual
The boarding staff was extremely rude and disrespectful to multiple passengers. I would advise to avoid Air Canada at Comox airport unless they take steps to improve their airport staff.
I couldn't rate food or entertainment as neither were a factor in my short flight. I was impressed with with respect of time and schedule. Also, this was an incredibly smooth flight from terminal to terminal. My only minor complaint was being woken up for refreshment service. This was the end of a very long day, and I was happy to miss a juice box and pretzels for a little rest.
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Removed from my chosen seat 8weight distribution I in 8D moved to 17D A biger ma assigned my origanalt I s
So much paranoia over passports even after passing through security.
As I was purchasing my tickets, I indicated 3 checked-in luggage, one per ticket, but, as time showed, I had to pay for each suitcase on my way to the final point of destination and then back. If I am not mistaken, 5 or 7 times my original schedule was changed. Also, the final few changes introduced an overnight stay, which I was not planning to do. And I couldn't do anything as I already purchased and arranged my dive trip. Overall, after years of flying by many other companies, Air Canada, as of today, is the worthiest I've ever flown. I wouldn't recommend it to anyone who is relying on a promised schedule and timely arrival/departure. Two plains were broken and had to be replaced/ and the other one had to be fixed while we were on the plane
