The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Food good . No entertainment. Need to use wifi to access your own apps. Eg Amazon Prime, YouTube. They don't tell you unless you ask.
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
Nothing could be better it was perfect!! Except for really bad turbulence going to Calgary from comox
Took 45 minutes to check into the flight as their web page keys crashing and was unbelievably show. First flight was cancelled at 10pm the night before a 6:30amd flight and I got a text saying they'd rescheduled me for *2 days later*. Given the trip was for meetings that didn't work so I spent over an hour and a half on hold and on the phone rescheduling. They tell me to check in online while on the phone. It crashes repeatedly. I can't check in. They say, "that happens, it'll probably be ok". Woke up to find the 2nd flight was delayed due to "lack of crew availability" enough that I'd miss my connection (30 minutes to change terminals, go through security and customs). Another 1.5 hours on hold and taking to support when I hear, "I think I have a solution" just before I get hung up on. Call back, another 45 minutes on hold. Previous agent had left no notes so had to start from scratch. Another hour and 45 on the phone. Only flights they could offer involved a 5 hour layover, get into LAX (not my destination) atfter 10pm, then find one of their agents to geta voucher for a hotel (they won't issue vouchers until you land), get to hotel, get about 4 hours sleep, catch a 6am flight to my destination. I gave up and cancelled. Never got to take my trip but spent well over 4 hours on their website and in the phone trying to sort out non-weather, fully in their control problems.
Three hours on the tarmac before a four hour flight. I was hungry given the long wait, yet still had to pay for food service
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Unbelievably turbulent. The entire plane rocked the entire way. Never again with small planes. Made me sick. 😭
