Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Comox
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Scores according to KAYAK customer reviews
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "On time flight"
Cons: "Delta needs air conditioning on their flights"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "Fine, courteous"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "No food"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "The in-flight movie was very much appreciated."
Pros: "Every one was nice"
Cons: "No problems"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Friendly cabin crew"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Friendly staff.."
Pros: "Who could ask for more?"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Pros: "Brand new plane"
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "Crew was great . Seats not so much,"
Cons: "Maybe a movie for everyone."
Pros: "The staff are what made the flight great."
Pros: "staff did the best they could to assist"
Cons: "Flight change, would have like more options to reschedule flights. However good service from overall."
Pros: "Service was very good."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Pros: "The bathroom was extremely cramped! No TV available on long flight."
Cons: "I signed up for a wheelchair when I purchased my ticket. There was a delay getting me a wheelchair in San Jose to get to my gate. After landing in Toronto there was not a wheelchair waiting at the plane exit. There was a wheelchair inside the airport - but no one available to push it!"
Pros: "Everything was fine with crew and food."
Cons: "Flight got delayed by 2hours due to technical snag"
Pros: "Crew friendly"
Cons: "No entertainment option for longer flight?"
Pros: "Friendly staff"
Cons: "guess they are a budget airline, since Millar to Rouge, Air Transat etc. Didn’t realize they weren’t a real airline company. As said, this is our first time using WestJet."
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "The price"
Cons: "The seats weren’t comfortable"
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Seats pretty small and the guy next to me came over the dividing line the whole trip."
Cons: "Wasn't quite sure where to leave my checked baggage (that became checked when it was a full flight & asked for volunteers to check baggage for free to free up space in the cabin. They said by the elevator, but I did not want to leave my bag unattended."
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Pros: "Got me home!"
Cons: "Had to walk from the terminal to the plane in -18° !weather"
Pros: "Friendly Staff Flight delayed departing but pilot made up the time ."
Cons: "Flight was delayed. Staff were rude, slow and uninterested to help. Boarding was very slow, overhead was full. Baggage pickup was excessively slow. Overall a very poor experience with WestJet"
Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Pros: "They tried"
Cons: "Too many delays. Somehow waiting party told flight got cancelled."
Pros: "Quick boarding on departure and exit at arrival."
Cons: "Delayed flight."
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Cons: "No wine to purchase this time"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "Staff, professionalism, variety of movies"
Cons: "Small seats, little recline. No blankets or pillows available except for purchase. Must have a phone or tablet to watch movies unless you pay to rent one - smaller screens and more awkward to watch comfortably. Only snacks provided but no actual meal as part of your ticket. Seems alot of amenities cut back to save money"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Cons: "Seems like all the sandwiches have cheese in them not good when your allergic how about a tuna no cheese"
Pros: "Staff at WestJet are the best!"
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Cons: "This flight is always late to leave and always gate changes. Maybe the time should be permanently changed. I have caught this flight 3 times and each time the same issue"
Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"
Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"
Cons: "Crew dealt with a rather large passenger who wanted to upgrade to a larger seat. He had done so before on westjet but was told the option wasnt available once he had boarded. I thought the flight attendant crew chief who deal with him was rude and did not display any creative thinking to addtess this very uncomfortable passengers request."
Pros: "The whole process from boarding to arrival was good. Nothing was acceptional or a standout. Good crew!"
Cons: "Snacks could be better!"
Pros: "Flight was on time."
Cons: "The woman checking my boarding pass before I was going to get on the plane was not very friendly. Because of the full flight they were asking that large carry-ons be checked. I was fine with that especially since I saw it was a smaller plane and I could not maneuver the steps with both my carry-on and my personal item. I asked if I could also check my computer bag and she said no. The fact that I have trouble walking and maneuvering and she wasn't willing to help me out just seemed like very poor customer service. Had I known about trying to maneuver the stairs I would have been more prepared."
Pros: "Easy low volume airport palm desert"
Pros: "I liked the whole experience.... the crew are always friendly ... they are willing to go that extra mile... I love WestJet as a company and what they stand for... I will not fly any other airline if I have a choice"
Cons: "How misrable people are ... some times I feel for the crew"
Airlines flying from Connecticut to Comox have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Comox
Masks required on board, masks provided on flights from Connecticut to Comox
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to Comox
Testing for antibodies, testing for symptoms for flights from Connecticut to Comox
Waiving of change fees. Search flexible flights from Connecticut to Comox