Kelsey our pilot was fantastic. Really enjoyed the convenience of flying from Vancouver Harbour. Thank you Harbour Air!
The move to foreign ownership (well, 49%) plus a new CEO that comes with a mainline carrier’s mafia mindset of shaking down his customers for cash has degraded Harbour Air’S once stellar service. The front line staff (though lovely as always) have little autonomy now. Layer on higher fares, more restrictions, up to $5/lb for extra luggage… the list of awful changes goes on. I, with others, travel for business and financially supported the airline during the pandemic, only to see the value of Quick Tickets go steadily down the drain. Examples: $300-ish one-way ticket is now non-refundable, mega restrictions on changes, and lowered baggage weight. Really? I could fly Vancouver-LA for about the same price and Air Canada would have fewer ticket restrictions. It’s a shame.
Great ride. Much easier than the Ferry. Loved the view.
Service was superb, great gang Ya's have out of Prince George, BC.
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
Lots of overhead storage, good crew, good service, smooth landing.
We didn’t make the flight due to Delta’s check in line moving too slow.
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
Plane changed to one with no entertainment system or ability to serve hot meals
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
We never had an experience they canceled the flight and they did not offer us an alternative flight. I had to book one on my own expense. They offered us food voucher and we could not use them at the airport it kept saying not attached to an existing flight. The people at the counter were rude and cold and they did not care about our situation
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.
Great flights. 90 minute departure delay for maintenance issues, not a great start but, afer that very good. Didn't pay extra for seats and lucked into a window and an aisle seat. Price was excellent at the super low economy level.
Before final boarding, my husband and I — both seniors — were told that we could not bring our carry-on bags with us due to being in Zone 6. The staff took our bags with little explanation, stating it was policy. While we understand boarding procedures may vary by zone, the way we were spoken to was unnecessarily rude and dismissive. We felt disrespected and singled out, and the interaction left us deeply uncomfortable. As seniors, we expect to be treated with courtesy and dignity, especially during travel when accommodations and communication matter most. We hope you will look into this matter and ensure better training for staff in handling such situations with more empathy and professionalism.
The connecting flight was canceled without any compensation. I spent the whole night in Vancouver International. Very bad experience.
My luggage passed security but just before boarding the plane I watched as my luggage was thrown on the belt to enter the plane in Windsor and my luggage cover was half off. it was damaged before even making it onto the plane! I’ve had the luggage and covered for a year and have never had any issues. I mentioned it to an Air Canada employee who told me to use the app to make the crew aware of this (she said so they could fix it) but sure enough my luggage was damaged with no cover in sight! I sent an email to AC that was ignored. Awful experience! Also, a 4.5 hour flight and you are offered pretzels or a cheap single cookie?? Wow. The return flight did not have any entertainment available unless you used your own device and their wifi. The USB plug on the back of the seat did not charge my phone so my battery drained by using it for a short period of time. There was no warning that this was the case prior to boarding the aircraft. Lastly, the plane was freezing. I asked if they had any small blankets (which used to be standard) and was told they were only for the front section. Would never fly AC again!
Just a little improvement on food but everything is excellent
Enjoyed the flights with Air Canada. Friendly, courteous staff and flight crew - kept us informed and efficiently got us boarded and to destination on time. Seats were reasonably comfortable and good room in the overhead spaces.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
Almost no food given on a 5-hour flight (only a cookie, which is almost a joke). Boarding was a mess (as always, in Montreal boarding by zones is chaotic and the lines are a total mess). The entertainment system was old and with a limited selection.
Easy boarding and comfortable seating were plusses. Enjoyed the experience and good service from the captain and crew. Many thanks...!
