Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to St. John's
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Scores according to KAYAK customer reviews
Pros: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "Again, very rude staff, not helpful at all."
Cons: "Didn't have a whole lot of movie options relative to other airlines Food was basic but ok Zone boarding was not a good idea"
Pros: "The efficiency."
Cons: "The fact that I paid all this money and yet I couldn't get a decent meal. Unbelievable. I've been flying for years -- long enough to remember when flying was less expensive and we actually got more. Today we pay all kinds of taxes and fees; we pay to bring our luggage (as if we could pay for a ticket to go abroad and do so without clothing), and yet we get get less for our dollar. I wish someone in the offices actually thought about that AND did something to make flying with Air Canada what it was."
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Pros: "All was great on this flight from Gatwick to Toronto. We liked the food they served."
Cons: "I don't recall not liking anything."
Pros: "On time, entertainment screen"
Cons: "that there is a charge for headphones"
Pros: "Liked my seating which I paid for dearly"
Cons: "No entertainment at all!"
Cons: "One hour late"
Cons: "Flight was delayed"
Pros: "Seats are very uncomfortable. Air Canada used to be one of the best airlines in North America now I would rate them as one of the worst! Every since they started the air Canada rouge flights. Most uncomfortable seats in the business. Also staff from call center to check in are rude and act like they are doing you a favor."
Cons: "Direct flight"
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Good flight from Toronto."
Cons: "The flight was late."
Pros: "The customer service reps were pleasant."
Cons: "Our flight got delayed 7+ hours but we only found out one to two hours at a time. Our return flight was flat out canceled and so we were only able get a flight 4 hours after the original. They did nothing to compensate the passengers at all, claiming it was not their fault; it was due to construction. Construction which has been underway for several weeks and they were well aware. If you know there is going to be construction at the airport perhaps adjust your flight schedule accordingly and don't sell as many flights as when there is no construction?"
Pros: "The flight attendants were very professional and nice."
Cons: "The flight took off late and did not make up the lost time during the flight."
Pros: "The seats were comfortable with a good amount of leg room and width. Not the friendliest crew and was given equal when I asked for splenda. Not the same thing when you are allergic to equal and who doesn't carry splenda these days? I did get home safe and sound which is really the most important part."
Pros: "Nothing to like, just fair"
Cons: "3 toilets broken, unfriendly crew, disorder on bording, brake my luggage, I think is enough to unlike them"
Cons: "Flight was delayed for at least an hour."
Pros: "All was well. Thanks"
Cons: "Not aconfortable plane"
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Flight attendant did his best to make light of a tough situation."
Cons: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Having empty seat next to me made for comfortable trip"
Cons: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "I liked how we got there safely."
Cons: "I did not like the fact I was cramped."
Pros: "Got to the airport at the same time as my son, he got on and I didn't. They said the flight was closed by the time i checked in."
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Cons: "Food could be better"
Pros: "Crew was nice and friendly and gave free Direct TV"
Cons: "Kayak sent me an email indicating both my flights were on Air Canada but my flights to and from SFO were on United. I was unable to change my seats online with no explanation."
Pros: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Cons: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Pros: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Cons: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."
Pros: "Easy boarding"
Cons: "Outrageous price for short trip zero amenities turbo prop"
Cons: "The seat I sat in felt lumpy. Its also always so loud in the smaller planes, but I knew that."
Pros: "speed of the flight"
Cons: "The plane is noisy, uncomfortable, cold and cramped"
Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Cons: "diverted due to weather but send to Stephenville!"
Pros: "Nice attendant."
Cons: "Very late."
Cons: "Old plane"
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "The seat in business class was small."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Pros: "On rime"
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "It was ok"
Pros: "The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service"
Cons: "Everything was fine. Nothing to complain."
Pros: "Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard."
Cons: "No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Pros: "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
Cons: "The flight was 3 hours delayed the text message updates said we're not accurate"
Pros: "No delays, kind people, fast flight, what's not to like?"
Cons: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Cons: "Seat was very uncomfortable and window was tight on the shoulders."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Cons: "Plane was small ... Wifi not available on one flight"
Cons: "4 hour delay"
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "It was ok"
Cons: "Very bery bumpy ride I had motion sickness"
Pros: "Fight on time. Minimal turbulence. Effecient flight sttendants"
Cons: "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Cons: "Flight was bumpy all the way to Newark , didn't like that"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Cons: "Flight was delayed therefore missed my connection"
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Pros: "Not much."
Cons: "Flight was cancelled. Stayed on hold for over 2 hours to rebook."
Pros: "flight was delayed, interchange was cancelled, and attendants on first flight were just plain mean!"
Airlines flying from Connecticut to St. John's have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to St. John's
Masks required on board, masks provided on flights from Connecticut to St. John's
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to St. John's
Testing for antibodies, testing for symptoms for flights from Connecticut to St. John's
Waiving of change fees. Search flexible flights from Connecticut to St. John's